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  • Customers like
    • Food10
    • Location6
    • Price4
  • Customers don't like
    • Customer service17
    • Service16
    • Incorrect order11

  • 8 hours ago
  • Cafes and Restaurants
  • Fort Lauderdale, Florida
  • Steak N Shake Staff
  • 2

Truck driver I frequent your establishments often in different parts of The country ext 329 in the wilcohess truck stop is a favorite Tonight after waiting 35 minutes in an almost empty restaurant (counted 14 people) I asked for a manager the lady that came out was VERY RUDE Yelling she was the manager what did I want. Best thing I could do was walk away my e-mail address is jy9479@yahoo if... Read more

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  • 21 hours ago
  • Cafes and Restaurants
  • Portland, Tennessee
  • 2

Pitiful management, I was told by server the mgr. name is Carol and " shes the worst". I watched the line to seat grow because every unoccupied table wax dirty, no one cleaning tables,not enough servers at lunch (3), and 8 people waiting to pay their bill. WAITING TO PAY ! This Carol never seems to jump in and help out her staff but goes out to smoke every chance she gets. It seems sns is only... Read more

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  • Jun 29
  • Cafes and Restaurants
  • Saint Peters, Missouri
  • Drive Thru
  • 73
  • REVIEW RATING 5/5

Drove up to the drive thru after work at 12:30am and this is what I find...are you kidding me? Then some ghetto dude in the parking lot says "heyyyyy girl". Real classy steak n shake. Steak n shake off first capitol, st. peters missouri 6/29/2015 Read more

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  • Jun 29
  • Cafes and Restaurants
  • Arlington, Tennessee
  • Sandwich
  • 6
  • 6
  • 153
  • REVIEW RATING 5/5

I usually love steak and shake i was out of town (memphis,TN) wolfchase and went in around 11:15 pm with my sisters to buy a sandwhich we all got the patty melt and i ask for the american melt. For one customer serice SUCK! stood in line for 5 mins before anyone aknowledge us! 2 the cooked look about 20 years old sliding around in the grease it looked VERY DISGUSTING food everywhere. 2 of us... Read more

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too long to go for lunch hour, because it takes too much time for the meal to come out Add comment

  • Jun 27
  • Cafes and Restaurants
  • Saint Louis, Missouri
  • Overall Impression
  • 13
  • REVIEW RATING 4/5

When we first got there, we had to wait for at least 30 minutes to be seated while there was open tables. There was no host/hostess to greet us. A manager walked by a couple times to tell us it will be a few minutes, which turned out to be another 15. By the time we were seated, it took us 15 minutes to get a server at our table. People who were seated well after us were getting their food 15... Read more

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  • Jun 27
  • Cafes and Restaurants
  • Canton, Ohio
  • Overall Impression
  • 9
  • REVIEW RATING 4/5

Was at the Dressler location and told the waitree car in handicap left its lights on she told Mike the manager on flr and his reply was im not running a parking lot im running a restaurant and then then says I dont care not my battery! Really??? If it wasnt for those cars in the parking lot YOU Mike wouldnt have a job!!! Then the head manager Hal when I mentioned it to him was a *** too! I know... Read more

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  • Jun 27
  • Cafes and Restaurants
  • Bessemer City, North Carolina
  • Overall Impression
  • 14
  • REVIEW RATING 5/5
Steak N Shake - Review about Overall Impression from Bessemer City, North Carolina
1 of 2

We entered this location and asked for a booth in which one person who came after us got a booth ahead of us, and the hostess shrugged it off by saying, "I guess he knows somebody." It shouldn't matter if he knows somebody. That was poor customer service. It was the gentlemen in the corner of the picture, and the hostess pictured was the one that let it slide. Read more

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  • Jun 27
  • Cafes and Restaurants
  • Marion, Ohio
  • Steak N Shake Bacon Bagel Sandwich
  • 4
  • REVIEW RATING 3/5

I went through the drive thru and waited for over 20 minutes for a bagel with bacon egg and cheese I had to repeat my order 6 different times .My order was still messed up!!!! vehicles in line had left and I would have done the same if I wasn't stuck in between two cars! Absolutely ridiculous! not to mention that she overcharged me for something I didn't even order Read more

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  • Jun 27
  • Cafes and Restaurants
  • Fly Creek, New York
  • Overall Impression
  • 8
  • REVIEW RATING 4/5

My husband and I have eaten at Steak N Shake for years in Indiana and really like the food. In fact, I used to refer to Steak N Shake as "the only restaurant". The restaurants we have visited have always been very clean, the food very good, the servers working extremely hard. However, lately due to understaffing, it has taken much too long to get seated, get our order placed and receive our... Read more

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