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  • Customers like
    • Food 14
    • Location 9
    • Price 8
  • Customers don't like
    • Service 26
    • Customer service 24
    • Slowness 14

Horrible customer service we waited 45 minutes and still no food everyone in the place got food before we did we just got up and left what really made it sad was the manager was sitting and not doing anything!!! When brought to his attention didnt really care!!! Dont go to middletown ohio store on towne blvd its just pitiful!!! Add comment

Palm Coast, FL, 1:20pm, 5/05/16 Finished our meals and the server was terrific. Went to cash register to pay and there were 3 other couples ahead of us. I asked if there was any one else to take money and the girl said no and continued to take a 3rd to go order all the time reviewing the menu in detail. I insisted she try and focus on customers paying (lined up out the entrance) and let to go order customers make their decisions rather than... Read more

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Im feeling totally disrespected right now by thd Wraverville NC Steak n Shake. I love Steak n Shake, im from FL they are everywhere, as for when i found one in NC semi close to me i was happy. Not for long tho,i drove over 45 minutes to this location after checking hours of this location online. I pull up to the drive thru at 11:00, website says they close at 12:am. Rude *** guy comes and says on DT intercome, "yo we close at 11 so were not... Read more

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I sometimes go to the restaurant in Mattoon, Illinois on my lunch break. I work the night shift, so I'll get there around 3 a.m. I have been asked to hold on a moment and I will hear nothing for up to 15 minutes at times, which affects me more than others I'll admit, but often times there is only one vehicle ahead of me. It is simply unacceptable to have a person wait for 10-15 minutes to get up to the box and then ask them to wait when you only... Read more

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I was at the Steak n Shake and Columbus Georgia on Bradley Park Drive a server name Patricia Parker came over to my table I am an African American male the server came to my table and served my friend some tea and did not ask if I wanted any and our glasses was side by side I think that was real Prejudice of her and she just flat out did not want to serve me. I think you should look into the situation.I could have called my lawyer and put in a... Read more

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I visited one of your stores in Northern Kentucky on Mt. Zion road, & i have to say it was the worst experience at Steak & Shake i have ever had. The customer service was rude & snippy, my food was ice cold, not made correct, thrown together & very messy with what looked like extra condiments. I eat at Steak & shake all the time but this may make rethink spending my money at a place that would serve your food to you in the way mine was served to... Read more

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My husband and I went to eat at Steak & Shake last Saturday. Everything went smoothly, until we went to pay for our meal. We stood at the register for a long time. We could see that the employees knew that we were there, but no one offered to take our money. They ignored us. After awhile, our waitress told us that someone would be with us in a minute. We waited and waited. She even mentioned something to a light, sandy haired man waiting on... Read more

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The Mentor, OH location is dirty. ALL the table menus are sticky and you can visibly see the food splattered on them. Add comment

I am highly upset due to the fact that the servers at the Albany Ga location are RACIST! I waited 45mins for them to take my drink order! But the same race as the servers were served on ASAP. Why oh why!! It was 1:15am when i walked out tonight. I was treated as if i was invisible. NOTHING. There was one black guy who worked there BUT was NOT working. He kept walking and paces back and forth!! So the two black ladies working there decided unless... Read more

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