Steak n Shake Complaints and Reviews

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Steak n Shake
1-877-STKNSHK (1-877-785-6745), ,
  • 118+55 mobile complaints
  • $5.2K claimed losses
  • $30 average
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Went though drive thru, got wrong burger, wrong drink, called to tell them and didn't want any coupons so then I was hung up on by Jennifer. How hard is a burger combo and a sweet tea? You are fast food workers Add comment


  • Sep 15
  • Cafes and Restaurants
  • Chicago, Illinois
  • Rude Employee
  • 1
  • 1
  • 10

Rude employee. Slow terrible service, and i dont understand why you have to wait for food for a while in drive thru to the point of where they have u pull up to a white line. Then when I get it, the 3 chicken fingers are super small. They should already have the food ready, especially if it is in drive thru. They should make it to where they do not have to keep the customer waiting,especially in... Read more

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Steak n Shake in Seymour, IN. I went to buy a guacamole steakburger with fries and a Frisco Melt. First, we waited 10 minutes in the drive thru. It was ridiculous, but we assumed that our food would be hot and fresh. AND We specifically asked for no thousand island dressing and they still smothered it on the Frisco Melt. And my burger was COLD. And on top of that, my fries were stale. Add comment


  • Sep 12
  • Cafes and Restaurants
  • Insanitary Place
  • 21

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our order we started looking around the place was filthy just horrible i asked my mom if she wanted to leave she said we already order well we waited and waited and waited finally i got the attention of the waitress and said were leaving well pay for the cokes and keep your meals... Read more

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  • Sep 07
  • Cafes and Restaurants
  • London, Kentucky
  • Employees
  • 31

Tonight at 9:00 P.M. At the Steak 'n Shake in London, KY I walked in and first thing I witness an employee shouting at another employee the whole restaurant was sitting in silence because of this mans out burst. I walked half way into this dramatic scene so I'm not sure what exactly was going on but this make employee shouts "and you wonder why you get paid so little!" As the man was storming out... Read more

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  • Sep 06
  • Cafes and Restaurants
  • Seymour, Indiana
  • Rude Staff
  • 25

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this term with tongue in cheek, HOSTESS was the worst, rude behavior towards a paying customer I have ever seen. When we walked in, and by the way, we had just left the doctors office where my diabetic wife has some blood work done, and she needed to eat quickly, this little girl... Read more

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Never received sundaes ordered at Steak n Shake in Mooresville,In never offered coupon or free meal. Left angry will never return Add comment

When dining in at the Steaknshake wells rd orange park fl you have to use plastic spoons in your chili. The chili had more beans than anything else. Very disappointed. Add comment

The food made us sick ur manager told us they cut the burger in half for profit it was terrible presentation the restaurant is very dirty at the Bradenton FL location we and our friends will never dine there again Add comment


  • Sep 03
  • Cafes and Restaurants
  • Baltimore, Maryland
  • Bad Service
  • 13

Visited steak and shake in Hampton Va. My first experience will be my last. It was the worst I've ever seen. I waited in the drive thru for over thirty minutes before being able to place order. The design of the drive thru almost traps you. After I order it took another thirty minutes just to get my food. Burgers were cold, fries soggy and hi-c fruit punch has no syrup. I decided I'll just go to... Read more

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