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  • Customers like
    • Food10
    • Location6
    • Price4
  • Customers don't like
    • Service18
    • Customer service17
    • Slowness12

  • 1 hour ago
  • Cafes and Restaurants
  • Des Plaines, Illinois
  • 1

I had one of Steak N Shake coupons which amounted to $1 off a hot dog. The cashier did not want to honor it because I didn't have the included fries with my order. Actually I wanted to order an extra side along with the fries; however, the waitress said I could substitute the side for the fries and I agreed. She neglected to tell me that there was an extra 59 cent charge for doing this. Then... Read more

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  • 2 hours ago
  • Cafes and Restaurants
  • Hermitage, Tennessee
  • 4

We ordered double burger and shake. We asked for them to be thick shakes. Our food came with the shakes. Our shakes was like strawberry milk. We got our waitress over and she said she would have them redone. They came back just like milk again. She said I will go make them myself. . They came.out in a go cup. My husband and my friends was just ice cream half way down. The waitress said the... Read more

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Waited in drive thru Lin for 35 mins and still never got to place an order . Only explanation give by a rude worker was that the kitchen was backed up Add comment

  • 21 hours ago
  • Household Services
  • Shorewood, Illinois
  • 2

Order a single steakburker with cheese thru the drive thru multiple weekdays at the same location=but no more as of today. rt 30 and hennipen st corner joilet ill and its always just warm so warm the cheese is still cool and not melted=the burger is not hot. place my order at 1pm to 1;30 pm weekdays only. The bag has no phone number for consumer contact to the company or restraurant. The web site... Read more

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  • 1 day ago
  • Cafes and Restaurants
  • Atlanta, Georgia
  • Restaurant Staff
  • 2
  • 2
  • 6

This is the worst steak and shake I have EVER visited. The customer service is awful. There are a lot of young people that do not have a clue as to how you treat people. (Customer service nowadays is almost NILL TO NONE) I've attempted 4 to visit and I have allowed time to pass HOPING that the crew has changed as well as service and the only good thing is that they removed some concrete to allow... Read more

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  • 1 day ago
  • Cafes and Restaurants
  • Hendersonville, Tennessee
  • 5

Waited 15 minutes at our table before I finally had to go up front and asked if we were going to be waited on finally were waited on and had to wait 30 minutes for for milkshakes that was the only thing I was ordering and then when I brought it to the general managers attention Adrian he said that it was a staffing problem and didn't even apologize and wanted me to hurry up and sign the ticket so... Read more

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Standing at steak and shake with them not busy and fully staffed and 15 tables dirty and 8 coustomers in line and the staff not wanting to seat there coustomers instead say they have better things to do. Add comment

*** SERVICE I HAVE EVER RECIEVED. we waited 20 minutes to be seated and our food took over an hour. Add comment

  • 2 days ago
  • Cafes and Restaurants
  • Bellevue, Washington
  • 3

Steak n shake On West Wendover in Greensboro on Saturday August the 1st around 4 we entered and waited 10 min to sit.. Not even packed yet.. Then waited an additional 20 min still didn't get waited on not even to order drinks!! Finally as we're leaving after everyone else got waited on.. I ask to speak to a manager.. Waited 10 more minutes!! To say he apologize but it was shift changes.. That... Read more

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  • Aug 01
  • Other
  • Anderson, Indiana
  • Restaurant Service
  • 14

First of all my grandson and I love SteaknShake it use to be our big thing. Sadly it is not anymore, on July 21st we closed that chapter in our lives because I have grown tired of him being upset that we could get seated or when we did having to spend over an hour in the place. It all came to a head on July 21st when he begged for us to try one more time to get good service. It was 7:15 pm when... Read more

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