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2.2 Based on 732 reviews
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  • Customers like
    • Food 15
    • Location 12
    • Price 8
  • Customers don't like
    • Service 30
    • Customer service 26
    • Incorrect order 15

My wife,son annd I were in the Marion, illinois location on July 30, 2016 and it took about 10 minutes for our waitress to come to our table. It took about an hour for us to get our food. When it came. My son's and my burger were cold. After about 30 more minutes our burgers came. Our waitress was continuesly complaining. So as you can see our visit chaos.

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Been waiting over an hour at paducah ky to get our order...

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Wilma Rudolph Dr at Clarksville Tennessee. Good food but the place is disgusting. Its always dirty, the floor, the chairs, the tables and booths are always full of grease and food. It makes me never come back.

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We went to the new Steak and Shake in Bristol, Tn at noon on 7/29/16. The restaurant is new, only opened a few months. It was crowded and we had to wait about15 minutes for a booth. It didn't take long for our food to arrive. Once it came, we noticed all 4 plates had dried ketchup in different locations on all 4 plates, including the bottom and were greasy. I went to the restroom before leaving and the women's bathroom floor was sticky and... Read more

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I am awake all night long and was craving a burger so bad which is one of the reasons I LOVE this place, usually. I got to the Steak N Shake in Noblesville, Indiana, 46060 .... at around 6 30 AM .. nobody was in the drive thru and there wasnt a lot of people in the dining room. I ordered the single steak burger meal. I asked for lettuce, tomato, ketchup and pickle on my burger and cheese for my fries. It took FOREVER which Im usually okay with... Read more

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I went through the drive thru on 7/29 at approximately 11:08pm. I received my food finally at 11:24p. I taste my fries and they are cold, old and inedible. I go inside to front counter and ask for fresh fries. Received no apology for the bad food or my inconvenience. Pull away and take a drink of my soda. It was Cherry Coke and I ordered Diet Coke. Then I proceeded to pull my steakburger out of the bag and it is ice cold. Couldn't eat it. So,... Read more

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Steak 'n Shake food made me sick and the fries, the oil seems like it's 1 year old. My stomach has been growling for the past three hours. And it took like 45 mins at least in the drive through just to get 1 cheese melt and fries. And the woman at the drive through took a long time to understand our order. Your srvice got a lot worse.

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On Saturday 7/23/2016 at 7PM. I entered your store in Urbana,Il. It was filthy and unfriendly. We placed an order with this young boy. Hamburgers with mustard, pickle and onion with extra chrispy fries. The order was approx. 30 minutes in the making before it came too the table. Hamburgers turned into cheeseburgers, with mayo instead of mustard, but the worst part was the extra chrispy fries were just placed in the fryer and drawn back up. We... Read more

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We have been going "" Steak 'n Shake 12163 s apopka Vineland rd orlando, FL 32863"" For years. The last 3-4 years it has gotten worse. Tonight July 27 2016 we went to eat about 9.30 pm, the place was half empty . 1 waitress came to see us , we said we are 7 she looked around the tables were full, so instead of cleaning them she just went in the back and left us there. The tables were dirty as of a tornado hit the place. After we sat we ordered... Read more

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Went to the Steak and Shake Bristol Tn. Pulled up to drive thru ton order girl ask could you wait a few minutes.10 mins later still waiting for her to take the order so we drove off.Very unexceptable!! Had heard the same issue from some friends .When they finally got waited on the food was cold!!

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