Submit ›
or
2.2 Based on 791 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Food 15
    • Location 12
    • Price 8
  • Customers don't like
    • Service 30
    • Customer service 26
    • Slowness 15
Advanced
search
loading...
More Less

Steak n shake in Gurnee, Il #329 I'm the 4th car & it took 20-25 min for a drive thru order. The slowest drive thru I've ever been. Name of server: OrderEN D Date 8/23/16 @09:07 pm.

Add comment

I would like to know why you quit serving oyster crackers? That is one of the reasons we eat here. I would love to see you bring them back.

Add comment

i went to the Steak N Shake in the Somerset, Ky. yesterday, and i ordered a triple cheeseburger/fries, and a double plain cheeseburger/fries...WELL... the service was VERY SLOW, i waited forever for my order, and it was even a carryout.. I went in there at 11am, and i probably waited on my order at least close to 10minutes, and they wasnt even busy...PLUS they had 2 cooks on the grill, and very slow... well i opened up my wrapper of my double... Read more

Was this review helpful? 0 0

Dissatisfied, my wife and I saw an add for the new cheddar cheesy steakburger. Looked good so we went out to get some. It was uneddible, the cheese was hard as a rock from sitting so long and microwaved. We also ordered a s'mores shake and it did not have the fudge on the top as the picture shows. The service was very dissatisfactory, the waitress Rosie could use some more training. Read more

Was this review helpful? 0 0

I dont think i'll ever eat at the steak n shake in columbus ohio on south Hamilton road again. It was horrible today we decided to have dinner there tonight. It took five mins to be seated. We asked for a kids menu never got one. I got up and got one myself. We there for 20 mins no got our drink orders nothing. We ended up leaving because the service sucked. The restaurant was'nt even busy either anyway we ended eating at bob evans. My family... Read more

Was this review helpful? 0 0

Service is bad in Albany Ga. Every night the Albany location says that they are out of milk.How can a place of business that simply says STEAK AND SHAKE be out of the their main attraction.That is ridiculous.All steak and shakes that does idiotic things such as this should be put out of business.I am livid and I will complain to the highest level of authority that I can.This sickens me!!

Add comment

I had the worst experience. I order four different meals in drive threw. Got all the way home opened the bag and there was only 2 meals and it wasn't even what I ordered! Had to go to McDonald's only place really in lowell mi and spend more money because it was to far to drive back! They couldn't even get the scanner to work to give me a my bucks on my phone! I don't appreciate spending 25 dollars and not get what I ordered. Read more

Was this review helpful? 0 0

Worst restaurant I have ever been into. We eating for and hour and only had half of our drinks and our waiter was ignoring us. Pretty sure he was a *** racial black male. Very upset and will never eat at steak and shake again.

Add comment

Come in was told we had a twenty minuet wait...no big deal its lunch time...got seated out our table at 2:03 and started to review the menues. Well but 2:14 we still have not had our drink order taken. There was a waitress walking around us and taking other peoples orders that had been seated after us...went and asked the manager if our table had a waitress at all...he laughed it off like no big deal and went and found someone. Not a good way to... Read more

Was this review helpful? 0 1

Steak and shake on hurstbourne lane is the worst excuse for a fast food chain.

Add comment
Did not find what you were looking for?
 
×
You are reading about Steak N Shake.
Filing a new complaint about
×