Steak n Shake Complaints and Reviews

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Steak n Shake
1-877-STKNSHK (1-877-785-6745), ,
  • 130+63 mobile complaints
  • $5.8K claimed losses
  • $30 average
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  • Oct 19
  • Cafes and Restaurants
  • Springfield, Ohio
  • Drive Thru Window
  • 15

Went to my local steak and shake bechtle ave springfield ohio, not very busy it was 915 pm there was no one in the drive thru lane, but had one vehicle pulled ahead of drive thru window waitng on their order, I Ordered double bacon cheese burger with only cheese bacon and bbq, large bacon cheese fries,arge onion rings, BLT, with fries. Get my order home bacon cheese scarcely covered and cold,... Read more

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  • Oct 18
  • Cafes and Restaurants
  • Gainesville, Florida
  • Cold Fries
  • 13

i was at the steak n shake in gainesville .ordered a double cheeseburger i said no mayo mustard on side and i wanted ketchup pickle onion lettuce tomato i never got it on the bun so i took it back and i got cold fries twice so i got my money back i was not happy at all and i love steak n shake but i will not come back again please understand... Read more

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  • Oct 13
  • Cafes and Restaurants
  • Yorba Linda, California
  • Phone Calls Answer
  • 17

wanted to take my daughter to Steak and Shake for breakfast on October 13th 2014 tried to call for over an hour to see if they had a particular item for breakfast started calling at 815 ended calling at 930.but waiting a few minutes in between each call. I kept getting the message all circuits are busy how is that possible for that length of time so I felt if they could not answer the phones to... Read more

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  • Oct 12
  • Cafes and Restaurants
  • Union City, California
  • Poor Service
  • 14

Ate at the Steak 'n Shake in bowling green ky and was extremely disappointed. The floors were filthy. Trash and napkins all over.The tables were gross-there was even a hair on the table. The service even sucked. They didn't care if it was clean or not-they were too busy chatting. If this location continues the way it is, it will continue to go down the tubes. Read more

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Went to Steak 'n Shake just now waited one and half hours for food waitress came and told us they have a big order to get out first and two people ahead of us got their food first Add comment


  • Oct 11
  • Cafes and Restaurants
  • Waiting Time
  • 15

Wow! Concord mills blvd on a friday night, only one car in front of me & nobody behind me. Yet when I pull up to the window they tell me irs going to be a TEN minute wait while they change shifts. This is crazy being that this location is always busy from the outlet mall. I live across the street and and am not frequent woth fast food but when I do this is the place. I was dishearted to have... Read more

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Horrible service at 2 am every time I come to this location, unbelievable Add comment


  • Oct 10
  • Cafes and Restaurants
  • San Pablo, California
  • Poor Food
  • 18

We were at one of ur resterants in victorville ca. It was a tues around 2 pm. It took forever to get waited on. The walk-ins were in and out before we could even order. Lots of ppl workn too arond 11 of them. I myself ordered the mini burgers . The meat was soo thin u could see right thru it. Even atoddler could if eatn all of them. As far as the shake nothing special at all. Plain no flavor.... Read more

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The West Chicago location on North Ave is poorly run and the burgers thrown together. Will tell everyone avoid this joke of a restaurant. Hope it goes BK! Add comment

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