Steak n Shake Complaints and Reviews

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Steak n Shake
Main address: 36 SOUTH PENNSYLVANIA, SUITE 500 46204 INDIANAPOLIS IN
1-877-STKNSHK (1-877-785-6745), , http://www.customerpulse.net:8080/snscontactus/webfeedback
  • 113+50 mobile complaints
  • $5.1K claimed losses
  • $32 average
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Cannot believe that I went to the store at 2700 S Samoan Blvd in Orlando on 9/1 and they had no ice cream or milkshake mix. Unexceptible. 4 very unhappy customers. Bobbie Schionning @bestgrandma727@yahoo.com. Add comment

  • Aug 29
  • Cafes and Restaurants
  • Indianapolis, Indiana
  • Positive Experience
  • 2

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the people there are like family love them I go there at least two or three times a week. All the people there are very helpful and kind I have no complaints, thanks to management for being so kind and helpful. Then there is Ammie who works there, and Tammy, love them. Always have... Read more

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  • Aug 28
  • Cafes and Restaurants
  • Newnan, Georgia
  • Poor Customer Service
  • 3

We tried Steak & Shake again today and went early to beat the crowd. Again the service was very poor. In fact it was worst than last time. We had to track our server down to get silverware to eat with and that was 10 minutes after our food came out. I asked for my Shake right away but did not get it until everone got there' s and after the food came out. I had finished eating. I have made S... Read more

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We went to steak n shake in middletown Ohio today. They sat us at our table. We sat there for fifteen minutes.nobody came over to wait on us. I was looking in their direction. They all looked over, nobody came over to wait on us.we got up and left. This store needs looked at . they suck period . Add comment

  • Aug 25
  • Cafes and Restaurants
  • Concord, North Carolina
  • Poor Service
  • 14

My name is Irma Rivas, today i went to Steak n Shake with my daughter waited to be seated right away, then waited like five minutes for the girl to take our order, she brought us the drinks, then we waited for the food 30 minutes, she brings me two shooters, they were cold and like 10 minutes later she brings us our food, the hot dogs were almost burn and cold, and the waiter says im sorry but we... Read more

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  • Aug 23
  • Cafes and Restaurants
  • Mckinney, Texas
  • Long Waiting Time
  • 1
  • 1
  • 7

This was at The establishment in McKinney, TX at 75 and Eldorado at 8:30 pm on 8/23. Waited five minutes to get a table, waited another 10 minutes to place an order for me and 3 kids then waited an additional 10 min just to get our drinks. There were 4-5 waiter/waitresses walking around and a total of 4 small families eating at the time, In no way was the staff slammed. This is the 2nd time this... Read more

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Steak and Shake on Capital Circle NE in Tallahassee. Waited 5 minutes to be seated while two waitresses walked by. Waited 10 minutes to be served. Milkshakes came out 10 minutes after we finished eating. Rest room obviously hadn't been tended in hours. Food was good, but we will not return to this location. Add comment

Waited twenty five minutes in the drive thru after they took my money and told me to pull forward at 2:30 in the morning. No apologies, no sorry for the wait. Shoved my food through the window and walked off. Guess customer service is not a priority. Oh... And no one else in line behind me the whole time. I ordered 2 burgers and chili cheese fries. Not a large order. Add comment

  • Aug 21
  • Cafes and Restaurants
  • Tooele, Utah
  • Bad Food
  • 10

Worst food. Upset my stomach for over 24 hours. Acid reflux so bad I considered going to the hospital. That was the LAST time... they've lost my business. Steak 'n Shake #45 08/14/2014 11:40:44pm 1 DBLSTK BCN V/FF $5.49 1 Regular Mocha Shake $2.99 SubTotal $8.48 Tax. $0.71 Total $9.19 The staff was... Read more

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  • Aug 21
  • Snack Bars and Fast Food, Bars
  • Albany, Georgia
  • Rude Manager
  • 13

I came into Steak N Shake at 1:30 a.m. it was kind of busy in drive thru but I wanted Steak N Shake because of you all shooters, they're so good. But the waitress was quiet lovely but the manager on the shift was rude as ever, I've never experienced anything so out of the ordinary. The third shift manager Tommy was rude, arrogant, and obnoxious! Service like that makes me not want to eat there... Read more

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