Steak n Shake Complaints and Reviews

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Steak n Shake
Main address: 36 SOUTH PENNSYLVANIA, SUITE 500 46204 INDIANAPOLIS IN
1-877-STKNSHK (1-877-785-6745), , http://www.customerpulse.net:8080/snscontactus/webfeedback
  • 108+46 mobile complaints
  • $5.1K claimed losses
  • $33 average
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  • 14 hours ago
  • Snack Bars and Fast Food, Bars
  • Albany, Georgia
  • Service
  • 7

I came into Steak N Shake at 1:30 a.m. it was kind of busy in drive thru but I wanted Steak N Shake because of you all shooters, they're so good. But the waitress was quiet lovely but the manager on the shift was rude as ever, I've never experienced anything so out of the ordinary. The third shift manager Tommy was rude, arrogant, and obnoxious! Service like that makes me not want to eat there... Read more

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  • 1 day ago
  • Cafes and Restaurants
  • Columbus, Indiana
  • Wet Floor
  • 8

On Tuesday evening, August 19th, 2014, at about 6:30 P.M., my wife and I visited the Steak n Shake restaurant located at 2775 Herman Darlage Drive, Columbus, IN 47201. I think they were short of waitresses that night. A waitress took our orders for drinks in a timely manner, but it appeared she was training a new waiter. She was taking drinks to a booth just a few feet from us, when the trainee... Read more

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  • 2 days ago
  • Cafes and Restaurants
  • Poor Customer Service
  • 7

check #595410, time:5:16 p.m. steak and shake on saxon blvd, in orange city florida.. i drove thru and ordered.. food was given to me and ::: no napkins, the cole slaw was only partially filled and my hamburger bun as cold and very hard..i had already driven away and was most hungry, but kept on going.. are your employees trained at all? no napkins come on, they say food is prepared fresh, will... Read more

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The service was very slow lots of angry customers I think our waitress needed a wake up pill and lots of good grooming and a slap in the face. Add comment

  • Aug 17
  • Snack Bars and Fast Food, Bars
  • Awful Service
  • 12

While at the location on East State st in Rockford IL, I witnessed a young lady take a stack of cold steak burger and put them in the microwave. There were two managers working who said nothing of this disgusting act. It's sad that I had to wait 30mins before I was waited on and I was sitting at the counter. After seeing the young lady reheat cold burger in the microwave instead of asking for... Read more

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I asked for a burger medium and was told it had to be well do e is this true Add comment

  • Aug 16
  • Snack Bars and Fast Food, Bars
  • Orlando, Florida
  • Horrible Service
  • 2
  • 10

im REALLY sick of fast food places these days--esp late at night... I went to steak n shake on e colonial drive near alafaya and Waterford lakes..why? to avoid going to hideous mcdonalds where the service is ALWAYS TERRIBLE. I mean...why are these fast food lunatics SO DANG RUDE with such BAD customer service? the lower class they are the worse their attitudes are. usually this steak n shake... Read more

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  • Aug 15
  • Cafes and Restaurants
  • Augusta, Georgia
  • Bad Food
  • 15

I'm here in Columbia, SC and they closed all the S&S stores down here. I hadn't ate at one in probably two years. My friend in Atlanta is always saying he's going to one there and how good it is. I'm off v work today and bored so I think, well I'll drive to the closest one to me in Augusta Georgia, which is a 40 mile drive one way, and have lunch. I ordered the burger with horseradish and... Read more

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The new place on Hampton, va is on a very small lot. The people don't give amy direction and had to drive around entire building twice only to get yelling manager. Very slow service! Add comment

  • Aug 14
  • Snack Bars and Fast Food, Bars
  • Fredericksburg, Virginia
  • Slow Service
  • 6

We ordered four little shooters at 9 o'clock at night at steak and shake. We waited in line for 38 Minutes mind you there were only 4 cars in front of us . I will never again go there and I will tell everyone I know my terrible experience . The only reason I stayed in line is because the curb on the right was lined with trees and I couldn't jump it. Who ever the manager is needs to be fired . I'd... Read more

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