Steak n Shake Complaints and Reviews

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Steak n Shake
Main address: 36 SOUTH PENNSYLVANIA, SUITE 500 46204 INDIANAPOLIS IN
1-877-STKNSHK (1-877-785-6745), , http://www.customerpulse.net:8080/snscontactus/webfeedback
  • 145+67 mobile complaints
  • $5.9K claimed losses
  • $28 average
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The burgers are smaller lately, and pickles are bits and pieces, I think steak and shake is going down hill quick, usually one double burger does it, lately I have to order another one. If you look at there pictures in the menu meat is hanging outside the bun when you get the burgers now you have to lift the bun up to see the little bit of patties.I'm going to quit comming. Add comment

     

  • 2 days ago
  • Snack Bars and Fast Food, Bars
  • Indianapolis, Indiana
  • Coupon
  • 4

Entered restaurant with a party of 5. In the process of taking our order my bro was trying to let him know that he had a coupon ( buy one/get one free milkshake). The waitor did not understand what my bro was trying relay, so my brother handed him the coupon and asked him to read the coupon but the waitor handed the coupon back to him and told my brother "you read it". When order was placed,... Read more

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  • Nov 23
  • Cafes and Restaurants
  • Greenwood, Missouri
  • Meal
  • 1
  • 1
  • 16

On Nov 23 .2014 I ordered two meals Grimm your restaurant and I was treated with no respect.As I came in the restaurant my sister and I almost fell. I warned another customer then I complain to the manager. He was beingvery derogatory and I felt that he was also arrogance. His arrogance towards me has made me not want to come to this restaurant anymore however I love Steak N Shake. I will be... Read more

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  • Nov 23
  • Cafes and Restaurants
  • Elizabethtown, Kentucky
  • Waitress
  • 1
  • 1
  • 9

The service was very poor took 45 minutes to get a drink and then another 30 minutes to give them our food order and another 40 min to get our food because it sat in the window the server was on break.Then had to ask 3 times to get drink refill and finally the cook went and refilled our drinks because no one would refill them after asking many times. Most of the waitress were standing around... Read more

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  • Nov 23
  • Cafes and Restaurants
  • Elyria, Ohio
  • Overall Impression
  • 1
  • 1
  • 7

Saturday November 22nd 2014 around 9 pm.... waited five minutes to be greeted and sat. Waited another five minutes to get a drink order..... one of our drinks was disgusting and wrong.... our Server Tyler the only one who seemed to be working..... after he qas stuck at the register for around 15 minutes while three girl severs talked to eavh other one on hwt cell all hanging bejimd the server... Read more

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  • Nov 22
  • Cafes and Restaurants
  • Sullivan, Missouri
  • Overall Impression
  • 10

We waited 15 minutes before our order was taken, 22 minutes to recieve our drinks, our order was wrong after 35 minutes of waiting to get our food, ordered a shake to go and had to ask 3 times before recieving it, our waitress threw crackers on our table, didn't ever come back to the table to see if we needed anything, had to get another waiter to get our drinks refilled, no customer service at... Read more

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They have a problem lately with the egg on ky steak burger and today they nn ad e it runny...have you ever tried eating a steakburger with a runny egg? Plus they gave me no napkins. Last week they just totally forgot the egg. I will find another steak and shake. Add comment

     

  • Nov 16
  • Cafes and Restaurants
  • Lancaster, Ohio
  • Service
  • 14

This has happened virtually everytime I have gone to the Steak and Shake in Lancaster Ohio. When through and ready to pay my bill to leave, no one is at the register. Numerous employs are standing around and all they say to each other is "im not the cashier". Incredibly I and others stand virtually captive in this place while we wait for someone to bill us out. The last time I went I through a... Read more

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  • Nov 13
  • Cafes and Restaurants
  • Cleveland, Ohio
  • Burger
  • 1
  • 1
  • 25

Tonight I went to the Steak and Shake in Steelyard Commons in Cleveland Ohio and it was down right the worst experience of my life. After the co worker working the drive through was paying 20% of what we were dating. (Obviously pre occupied with the zero cars in parking lot, and a closed dinning room) she refused to listen to what our order was. She requested us to pull up to the front door and... Read more

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  • Nov 11
  • Cafes and Restaurants
  • Flowery Branch, Georgia
  • Veteran Treatment
  • 2
  • 2
  • 26

my niece came all the way for from Illinois to eat lunch with her cousion for school they were doing a parade at school . Well I asked she was hungry she wanted steak and shake haven't hAd one in over a year food from there . You would of thought u would bought her lunch saying thanks for serving our country when I asked the cashier her answer well we had free breakfast for them HELLLLLOOOOOO .... Read more

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