2.3
  • My Coke1 votes
  • Food1 votes
  • Incorrect Order3 votes
  • Service2 votes
  • Customer service2 votes
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I drove through the Steak and shake in Indian Lakes, Hendersonville , Tn on Thursday night December 18 at 9:02 pm...both of our hamburgers were cold and we waited 15 minutes for our order..it was horrible. .plus the bottom buns were hard as a rock..this is not what we expect from your store. Add comment

  • 2 days ago
  • Cafes and Restaurants
  • Utica, Michigan
  • Drive Thru
  • 4
  • 4
  • 31
  • REVIEW RATING 5/5

I wish I could give this post ZERO stars. What happened tonight was absolutely terrible. The manager and employees should be ashamed. It was 11PM and I was on my way to work and decided to stop in the drive through to get some milkshakes for myself and my coworker. I was told to pull forward to wait for my order. So I did. No problem. I understand needing time. As I pulled forward my car had... Read more

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Spring hill fl needs training review in whearing gloves and coffinfg on sleve vs hand..unconconcience behavior.. saw italso on mamagement Training issue not employee issue Add comment

  • Dec 18
  • Cafes and Restaurants
  • San Francisco, California
  • Overall Impression
  • 14
  • REVIEW RATING 4/5

On Saturday, December 13th, we received the most horrible service at the Steak and Shake on Pleasant Hill (location 2110 Pleasant Hill Rd, Duluth, GA 30096). After being seated, we immediately placed our order. We soon began to notice that there was an overall issue with the service received by all customers. The table right next to us (set up for about 20 people) was empty, with the exception of... Read more

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  • Dec 16
  • Cafes and Restaurants
  • Mount Holly, North Carolina
  • Manager
  • 18
  • REVIEW RATING 4/5

My wife and I went to this Steak n Shake after I picked her up from work at 11pm. When we got there, there was only one table with customers, yet we stood at seating sign for 5 minutes as employees went back and forth, including right past us to go to their car and come back, without acknowledging us. When they did seat us, my wife had mentioned how long it had taken to the manager, who'd... Read more

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  • Dec 15
  • Cafes and Restaurants
  • Saint Peters, Missouri
  • Wait Staff
  • 9
  • REVIEW RATING 4/5

While we have eaten at Steak N Shakes many times in our 41 years of marriage, the two constants are good food and lousy service. We were at a store yesterday, there were 4 customers, 9 employees, and you still had to wait to be acknowledged, menu's given, and finally order taken. While waiting, we were entertained with the Manager and employee discussing the employee's duties. Whether bussing... Read more

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Waited 19 mins to get seated. 10 tables dirty no manager seen. Finally got seated waitress couldn't count that 4 people at the table brought only 3 sets of silverware(lol). This Rock Hill location really sucks. I would not recommend it to anyone!!! There fanatical about customer service is a joke they don't give a *** here!!! Add comment

Visited store no.560 this is the filthiest restaurant . No paper towels in the restroom. The floors look like they are swept let alone washed. I am really dissapointed because I really like your food. Its a shame but I can't go back there. If I was the health dept. I would shut you down. Maybe they should get a call. There is no excuse it shouldn't be clean. Add comment

  • Dec 13
  • Cafes and Restaurants
  • Tulsa, Oklahoma
  • Breakfast
  • 12
  • REVIEW RATING 3/5

The problem is not the food. Order has been wrong every single time. They make it how they want, no substitutions and assure you everything was checked. Employees and manger could care less, won't call me back. I hate this location, infuriating every single time. I will never be back!!! My wife loves S&S and once a month or so I used to purchase around $30+ worth of breakfast items to go,... Read more

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