2.3
  • Food2 votes
  • My Coke1 votes
  • Service4 votes
  • Customer service4 votes
  • Incorrect Order3 votes
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  • 4 hours ago
  • Cafes and Restaurants
  • Bedford, Indiana
  • Restaurant Service
  • 3

Worst service ever! First I want to say that Steak-N-Shake was our favorite restaurant we always went there, but today ruined it and we won't be going back for a long time if ever.We arrived around 5:15 pm asked for a booth and they were so crowded we waited 15-20 min for a booth which was not too bad. But then we ordered shakes and our meal and 40 minutes later we were still waiting on shakes... Read more

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  • Jan 25
  • Cafes and Restaurants
  • Lawrence, Indiana
  • Wait Staff
  • 1
  • 1
  • 2
  • REVIEW RATING 3/5

Service was sloppy and part of the meal late. Never brought us or check. We've been waiting for 15 minutes after completing our meal for the check. Still waiting. We are being ignored by wait staff. Seriously need to review this store at pendletonpike and Sunnyside Rd indianapolis Read more

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45 minutes in drive thru lane with only 3 cars ahead. Had to call the restaurant twice without any kind of satisfaction n will not be going to the cuyahoga falls location again. Too many problems whether you east in our not. Worst customer service available. Add comment

Dirty floors at steak and shake east west connector, Smyrna Ga. This was topped by *** on bathroom floor. Add comment

  • Jan 20
  • Cafes and Restaurants
  • Granite City, Illinois
  • Jalapeno Crunch Steak Burger
  • 1
  • 1
  • 3
  • REVIEW RATING 4/5

All around bad experience. Gave me a jalapeño crunch without jalapeños neglect ting to tell me they were out of jalapeños gave me cold as *** queso on top of some cold crunchy french fries. After trying to give me a dollar off they put it on my friends ticket. Unthoughtful manager. Read more

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At 3pm Sunday January 18th we were in drive through. We spent 25 minutes waiting. When we received our order I noticed that our fries sat in a bag for at least 10 minutes.The employee said they weren't sitting there . Needless to say the order was wrong and cold. This was not the first time we experienced this type of service. Add comment

  • Jan 18
  • Cafes and Restaurants
  • Memphis, Tennessee
  • Wait Staff
  • 23
  • REVIEW RATING 4/5

My mother and I and a couple of friends decided to go to 419 Hacks Cross Road, Memphis, TN Steak N Shake for lunch on Sunday 1/18/2015. We sat there for an hour and never got service. We decided to leave. I told the manager, Roxanne about it and she just said " sorry" and went back to the kitchen. I will never be back. I do not enjoy your food enough to wait hours for service. There are so many... Read more

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Stonecrest location is absolutely the SLOWEST and UNDERSTAFFED location. I had to wait 30 to 45 min. Absolutely ridiculous in drive thru. Add comment

  • Jan 13
  • Snack Bars and Fast Food, Bars
  • Indianapolis, Indiana
  • Order Processing
  • 33
  • REVIEW RATING 3/5

Waited for 30 mins for food finally I was fed up with waiting and asked explained to the manger that my family and I had been waiting for 30 mins for for! He asked what did I order I told him what I order then he replies back "oh I'll just give you your money back" I said ok In confusion and replied "so do we get our food" he says my order must have been lost and I had to wait an abundant amount... Read more

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  • Jan 11
  • Cafes and Restaurants
  • O Fallon, Illinois
  • Manager
  • 35
  • REVIEW RATING 4/5

my family walked in needing a table. 3 tables close together empty. we asked about pushing tables together hostess had to ask. we went ahead pushed tables together we had small children who were hungry.. manger walked up and chewed us out for pushing the tables together. I told her we just wanted lunch- she started again and I told her to go on we wanted food. she said excuse me and started... Read more

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