Steak n Shake Complaints and Reviews

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Steak n Shake
Main address: 36 SOUTH PENNSYLVANIA, SUITE 500 46204 INDIANAPOLIS IN
1-877-STKNSHK (1-877-785-6745), , http://www.customerpulse.net:8080/snscontactus/webfeedback
  • 135+64 mobile complaints
  • $5.8K claimed losses
  • $29 average
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  • 1 day ago
  • Cafes and Restaurants
  • Food Safety
  • 7

I visited the store on rout 50 in clermont florida. The manager who had a pony tail and long hair was preparing food without any head covering. The service was on a tight schedule. I ordered a salad and meal and everything came at once.Do these people have a clue??? The meal was left at the open window and when my salad was comoleted brought to my table COLD. Waitresses were mopping floors... Read more

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  • 1 day ago
  • Cafes and Restaurants
  • Steak Burger
  • 2

Ordered a Frisco Melt, onion rings, and a vanilla shake. Got a plain old steak burger instead. The girl even repeated the order when she handed me the bag at the drive thru. It's not the first time I've been screwed on my order. It's crazy. How can you mess up a 3 item order. I just brought my wife home from knee surgery, and was going to surprise her with her favorite sandwich. Looks like I got... Read more

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  • 2 days ago
  • Cafes and Restaurants
  • Newark, New Jersey
  • Positive Experience
  • 5

We eat at Steak 'n Shake store #302 at least every two weeks for lunch after work. All the help is courteous , but our favorite waitress is Karen, always pleasant , willing to do anything to make our visit enjoyable. I can' t understand all the negative reports that I read just now. The store that we go to is always clean and the staff is great. Maybe it is not the restaurant but the customers... Read more

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  • Oct 26
  • Cafes and Restaurants
  • Paducah, Kentucky
  • Waitress Service
  • 12

Had to wait for hostess to seat us, after she wiped off the table in front of us. I understand busy. We ordered the waitress was very nice. We noticed ANTS on the wall next to us, we got up and moved. ANTS on that wall too. Before we moved to the third table our waitress came to a table close to us.I called her over to show her the ANTS, she said "I will tell the manager". We received our food... Read more

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  • Oct 26
  • Snack Bars and Fast Food, Bars
  • Lubbock, Texas
  • Bad Food Service
  • 10

It was about 1:00 on a Sunday afternoon after church. We placed our order, my mom, my dad, and I, and waited for over 30 minutes in line to get to the drive through window to pick up our three hamburgers and fries. There’s no way it could have taken that long to get our order together. My dad and I got a #3, which was horrible. The meat was hard, the bread was soggy, and the cheese looked old.... Read more

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We walked into our local Steak 'n Shake. There was a menu laying on the ground, the waitress walked up to seat us, picked up the menu from the ground. She sat us then tried to hand me the menu from the ground. Gross. Add comment

     

  • Oct 19
  • Cafes and Restaurants
  • Springfield, Ohio
  • Drive Thru Window
  • 20

Went to my local steak and shake bechtle ave springfield ohio, not very busy it was 915 pm there was no one in the drive thru lane, but had one vehicle pulled ahead of drive thru window waitng on their order, I Ordered double bacon cheese burger with only cheese bacon and bbq, large bacon cheese fries,arge onion rings, BLT, with fries. Get my order home bacon cheese scarcely covered and cold,... Read more

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  • Oct 18
  • Cafes and Restaurants
  • Gainesville, Florida
  • Cold Fries
  • 15

i was at the steak n shake in gainesville .ordered a double cheeseburger i said no mayo mustard on side and i wanted ketchup pickle onion lettuce tomato i never got it on the bun so i took it back and i got cold fries twice so i got my money back i was not happy at all and i love steak n shake but i will not come back again please understand... Read more

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  • Oct 13
  • Cafes and Restaurants
  • Yorba Linda, California
  • Phone Calls Answer
  • 19

wanted to take my daughter to Steak and Shake for breakfast on October 13th 2014 tried to call for over an hour to see if they had a particular item for breakfast started calling at 815 ended calling at 930.but waiting a few minutes in between each call. I kept getting the message all circuits are busy how is that possible for that length of time so I felt if they could not answer the phones to... Read more

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