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2.2 Based on 826 reviews
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  • Customers like
    • Food 15
    • Location 12
    • Price 8
  • Customers don't like
    • Service 30
    • Customer service 26
    • Slowness 15

Last night we went around the drive thru window twice and beeped and no one helped us until we went to the window where we pay and the lady on the window said she didn't hear anyone pull up (beeped three times) so we gave her our order which was a salad and an Oreo milk shake ( simple) she closed the window and continued talking with her other associates.. 10 mins later and she brings out the salad and onion rings that we did not order.. told... Read more

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This weekend we stopped by the Elizabethtown, Ky Steak N Shake. We pulled to the drive thru waited to place an order and was told to wait and they would be right with us. 5 minutes later still no one, I pulled to the window and waited a few more minutes before someone finally came and took our order. It was around 9:00pm and wasn't that busy, no one ahead or behind me. Once I gave my order the girl turned and was talking to another girl, the... Read more

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After sitting as the third car for 10min... They took the 1st cars order, made car 2 wait and then 15 min sitting in drive thru I ordered. I pulled up, paid amd was asked to pull up to sidewalk to wait... The two cars in front of me waited there too. I asked her why since noone was behind me. She said bc the next car is pulling up. Basically theyre trying to outsmart the timeclock on drive thru... This always happens there. It takes a half hour... Read more

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Cartersville, Ga. Waited to be seated and the waiter walked by three times and never even acknowledged we were there. After standing there for five minutes we walked out. The restaurant was not even busy. It was around midnight. Bad service.

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Steak n Shake on Robert Raymond drive in Lake Saint Louis Mo. Placed drive thru order at 12:38 pm on Saturday 09/24/16....told they were out of chili. Ordered 3.99 meal and a large choc shake. After a 32 min wait....get to window and said my amount was 14 something. Got that straightened out....handed me my shake....which was a regular size (no big deal...only charged for regular) Get home...no straw no napkins, overcooked hard fries AND... Read more

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What....no chili at 12:38pm on a Saturday??

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They make you pull up when there's no other cars to make it look like they're getting their food out faster than they really are

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I live in Overland Park, KS and the Steak N Shake off of Shawnee Mission Parkway has a TERRIBLE wait everytime I try to go thru the drive thru. One shake takes at least 30-40 minutes to get if I'm more than 4 cars back from the window. The service is so slow!!!!! And typically once I get the order it's wrong. Please step your game up Steak N Shake!

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I live in Kokomo, Indiana. During my last visit on 9-21-16 I was asked to repeat my order four times. The last person to ask was a male. I get to the dive thru and they was playing club music very loud. I was waiting long enough, Iwas getting food for my 72 yr old mom. No wonder they couldnt hear. There was no way they could hear me and then because i waitwd i got hone and my food as wwll as my moms was wrong. People shouldbegreatfulto have a... Read more

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Just left a location in Florence, Ky. My husband and I waited 10 minutes and no one bothered to acknowledge that we were waiting to be seated. There were several empty tables and at least another 6 people waiting behind us. We also witnessed at least 4 other couples leave due to the lack of attention given to those waiting. Needless to say we left also. I believe this is a problem that needs addressed. Read more

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