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10-14-17 5:08 PM WALKED INTO STEAK AND SHAKE ON TELEGRAPH WAS NEITHER GREETED OR SEATED SO WE PROCEEDED TO SIT AT THE COUNTER.5:15 NOT ONE PERSON HAD SPOKE TO US OR EVEN LOOKED AT US IT WAS LIKE WE WERE INVISIBLE. THE MANAGER HAD LEFT THE CASH REGISTER TO HELP WITH...
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flippette
flippette

I can tell that you're old.

#1115224
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10/8/2017 @ 4.00PM. It took over 20 minutes to get our food, and it was just warm. Steak and Shake on Indiana 933 at Roseland, Indiana. There were only six booths with people there, so it wasn't that they were busy. Also did not get napkins or silverware. My wife had...
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3.7
I didn't like
  • Waiting so long for service
  • Service of waitress
  • Service or cool food
#1112236
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This is one of the most poorly managed restaurants I've ever been too. The Steak N Shake in O'Fallon on Hwy K at Hwy N apparently doesn't mind a party of 15+ walking out of a vacant restaurant because they stood there for over 10 minutes waiting to be seated. They need...
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I didn't like
  • Service and the poor management
#1112219
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Steak N Shake - ***

Steak N Shake
#1114351
1.0
Details
Why is ulnar staff through the drive through so incompetent to remember sauce? I have had to ask four times eating inside for sauce and they always forget in the drive through. Thanks for always *** me off
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Value for money
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Steak N Shake - Terrible service

Steak N Shake
#1113917
Did not receive full order. Ignored in store when I attempted to address problem. By the time i received attention, the rest of my order was cold.
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Steak N Shake - Disgusting dining room experience

Steak N Shake
#1111867
Floor was filthy with old French fries, napkins, dirt and dried mud. Trash all over the floor. Disgusting environment to eat in. I spoke to Manager at check-out and he did not seem to care. Waitress apologized.
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Steak N Shake - Charged twice on debit card

Steak N Shake
#1111510
I was charged 2 on my card showed bank statement ans noting has been so to return my money
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On Oct. 72017 at 12:30 AM went to teak N Shake at 4480 Park ST. St. Pete Fl. and I had a waitress named Norma she was very busy with a big party she took my order which I got in rapid time but while I was waiting for my order she brought me my sweet tea the BEST ever....
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5.0
I liked
  • Norma a great waitress
#1112085
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We visited our Steak 'n Shake in Richmond Indiana today. They were busy so we expected a longer wait. We waited 55 minutes for our order which was cold when they brought it. We had to ask for silverware, all the tables were dirty while people were waiting to be seated...
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1.9
I didn't like
  • Slow and poor service
  • Cold food
  • Worse steak and shake i have ever been to
#1111845
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Steak and shake on 441 in Apopka, Fl. Drive thru at least 10 cars long, waited 22 minutes to just get to order. When got up to pay, girl opened window coughing her head off, no hand over mouth. Got order and drove off. Iced Tea was bad, had spoiled taste. French fries...
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Anonymous
Anonymous

Your burger, fries and water cost you $671.00??

I didn't like
  • Service we got
#1110920
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Went into your steak n shake for a burger. I was sitting at the counter waiting to place my order, one of your employees was counting down her drawer one was cooking i was told it would be a minute. Ok thats fine , once she finish counting she then said she was waiting...
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1.0
#1110142
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Good morning, I would like to voice my extreme displeasure with the Lake Saint Louis Missouri Steak ‘N Shake location. I went there on 10/2/2017 at approximately 6:30 pm. There were approximately 7 cars in the drive thru lane. We sat for about 10 minutes and finally...
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#1109831
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My husband & I stopped for lunch while traveling at 12:30 p.m. today, Oct. 1, 2017 in Southaaven, MS. It took about 10 minutes to get seated & have our order taken. After our order was taken, we waited about 40 minutes for our food, although during this time our...
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2.2
#1108931
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Contact Steak N Shake

Mailing Address:
STEAK 'N SHAKE, INC.
36 SOUTH PENNSYLVANIA, SUITE 500
INDIANAPOLIS, IN 46204
Phone:
(877) 785-6745
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I would like for someone from cooperate management contact me. Every single time I have visited the Lafayette, In location I have received TERRIBLE service. (I waitressed for two years straight) My first time going to this location it was busy, so I understood their...
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Anonymous
Anonymous

You will need to contact Corporate directly, but good luck with any resolution. SnS has well over 2,000 complaints at this site alone and is the most heavily complained about...

Anonymous
Anonymous

The definition of insanity is doing the same thing over and over and expecting different results. Like most of these places, I'm sure it's understaffed. You can't offer and ha...

1.7
#1108367
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