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2.2 Based on 875 reviews
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  • Customers like
    • Food 15
    • Location 12
    • Price 8
  • Customers don't like
    • Service 30
    • Customer service 26
    • Slowness 15
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Service was bad you call that a hamburger. There was no hamburger to eat was terrible never go to steak n shake again

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The service was terrible and the food was awful. You call that a hamburger there was no meat it was horrible never go to one again

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Visited our Steak and shake on SR 60 Valrico Florida and was not happy. Service was poor waitress was unconcerned with our complaint. We ordered a chocolate peanut butter shake and a strawberry and bannana shake. First they tell us the whip cream machine was not working there was no whip cream, we said ok. When we got the shakes my husband's shake had no peanut butter, my strawberry and bannana shake had whole strawberries and a whole bannana... Read more

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Visited Steak 'n Shake in Champaign, Il around 2am Saturday Nov. 26, 2016. The service was awful and the food was worst -- the bread was hard, the meat dry and the cheese rubbery. One of the worst late night snacks ever. Yuvetta

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Went to steak and shake today and asked for a bannana shake..Instead of bannana's,someone thought it would be funny to use meat..It actually made me throw up my lunch..It actually made me sick and throw up..very upset,cuz I dont believe it was an accident!!!

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I was told at the speaker to hold on so I waited for close to 10 minutes(normal for this to happen). In the meantime a car pulled in front of me and ordered at the window. I complained to the person at window and she closed the window in the middle of me complaining. She then came back with my card and said she had to take their order because her clock was running. I said you could have told them to pull back around to speaker to order properly... Read more

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My girfriend and I walked in and waited to be seated. The manager yelled from the back to just hold on. 8 or 9 tables were disgustingly loaded with food. Even the other cleared tables were filthy. This was a foul experience that I could not endure.

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Waited in drive-through line 45 minutes to get to window and find cold product. Was told to pull up while they remade the food been here one hour already waiting still waiting. Very poor service on acceptable!!!! This is the steak and shake in Noblesville Indiana.

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when questioning Mgr regarding elongated wait time, and unavailability of products , Manager went into a diatribe, as to how the government is providing free services, so he can not get anyone to work at his store. When I did not agree with his assessment, the Manager and I use that term lightly, advised me NOT TO COME BACK if i did not agree with him. I definitely will not patronize Steak N Shake in the future as long as these type of... Read more

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Food arrived about 15 minutes later. Waitress went from table to table apologizing. People's orders messed up. My daughter ordered a taco salad she did not get silverware for about 5 min after food arrived after having to go up front and ask for it. Guacamole steak burger had a dot of guacamole on both we ordered was unacceptable. This restaurant needs new management. Manager ignored me and acted like he did not care when I went up front to... Read more

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