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Lakendra Taylor is a wonderful server. She made me and my wife confrontable..the store an restroom were clean..she have a beautiful smile when she greeted.. Our food was hot an ready.. Lakendra Taylor handle us and 12 other an everyone was happy..will see us more often...
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5.0
#1078223
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after being sat down at a booth because there were 3 in the party after 10 minutes no one cameto our table and there wAS ONE BIG GIRL WORKING AT THE TABLE LOOKED AT US AND WENT BACK TO THAT TABLE .SO WQE LEFT ANDWENT AND EAT SOME WARE ELSE .AT LEASED WE GOT SERVED AT...
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3.8
I liked
  • Hatted it
I didn't like
  • Bad service
  • Service was not good but bad
#1077554
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Almost every time I visit a Steak n Shake, I have a bad experience. This time around, I have had it. I frequently go to the Elkhart, IN location near the toll road, and I am truly surprised they have not been shut down yet. Their customer service is nonexistent. None...
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#1075718
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Steak N Shake - WRONG ORDER

Steak N Shake
#1079081
3.9
Got all the way home and our whole order was wrong!!! Very disappointed in the lack of service ee didnt recieve!!! We ordered 3 royal steak n fries combos and apparantly got someone elses order.we got 3 orliginal steak n fries.this has happened to us 3 times now.plz get back with me ASAP 720.404.4968 SINCERLY
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Steak N Shake - Bad store, serive, condition really bad

Steak N Shake
#1078808
1.0
We've gone to steak and shake for yrs. But i won't go back because the service has gotten bad, places in Lancaster oh & Reynoldsburg oh are run down, water on floors where customer could fall, tile coming off floor. When checking out no one at counter to take bill. Customer could just walk out if yhey wanted. Have seen these places this bad .
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Steak N Shake - Supervisor/staff

Steak N Shake
#1078080
I notice that stake n shake have 16 and 17 year old teens working there and they work til closing, that s not good the teens suppose to work only til 9 or 10 pm. I no there is a law for the teens to work little hours.
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Steak N Shake - Extended wait

Steak N Shake
#1077045
1.0
My son and I spent 33 minutes in the drive up at the Steak and Shake on Coldwater Road in Fort Wayne Indiana. 17 of the minutes were AFTER we ordered. There were 4 cars ahead of us at that time. Our food was beyond cold and less than edible. We received NO apology for the wait and little acknowledgement that we had just spent money at the store.
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7/14/2017 My wife and I went to the Steak and Shake on Part Street in St. Pete FL. We ordered the foot long chill dogs with french fries and milk shakes. When the hot dogs came they were maybe 5 inches long if stretched. Not only where they 5 inches long the hot dogs...
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3.1
I didn't like
  • Cold food and dry
#1074523
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At the Indianapolis, Indiana Keystone Avenue steak and shake, I ordered food but the person who took my order was incompetent. She appeared to be a teenager but I'm not really sure how old she was. Anyhow she seemed to not know how to enter an order. I was there at the...
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#1072605
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I like to give any place the benefit of doubt but this is the third time I have been to Steak And Shake in the last 2 months and it don't get any better in fact I think it gets worse. We had to wait forever to be seated then it was 15 minutes before someone came to get...
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Anonymous
Anonymous

I'm not sure why someone down-voted your comment.All you have done is report the facts.I wouldn't eat that junk anyhow. You can do better at home.

#1071635
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First off it took about a hour to get food to the table and then they had our waitress fixing the food not the cooks behind the counter. Then we had to send it back did not get what we ordered and the other part of the order was not complete. Then not sure which person...
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#1071263
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My family wanted to eat at steak n shake on Sunday evening. I observed 4 sets of customers at tables. No one in rhe waiting area except my family of 5. We left after 20 mintues because no one acknowledged our presence. On our wa y back to the parking lot i was able to...
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#1070524
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Steak N Shake - Steak n' Shake Management
Steak N Shake - Steak n' Shake Management
I noticed that many of the complaints in this website relate to Florida Steak n Shake locations. Guess what? The Florida district has the HIGHEST compensation of any area in the country for the DMs . $120K in avg total compensation. The only thing that I can say is...
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1.3
I liked
  • White walls
#1070221
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My wife and I are seniors, living in the Holland area for 33 yrs. We visit Steak and Shake frequently and have always been satisfied. On July 4 at about 7:30 PM, we visited S&S, Holland, MI. There were only 3 or 4 other diners and two waitresses on the floor. (Other...
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Anonymous
Anonymous

10% was too much...your server was incapable of mulitasking...

2.0
#1069971
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