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Decided to stop at 1 of 2 local Danville, Il. Steak-n-Shake locations this evening for a relatively quick grab and go supper. I understand it is a Holiday but, we sat for over an hour for the drive thru because the dining room was overly packed. We placed an order for...
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Anonymous
Anonymous

It's Thanksgiving and SnS should not have even been opened! Those minimum wage workers (and less, the inside servers make like $2.13) should have been at home with their love...

Anonymous
Gsimpson

It's Thanksgiving!!! Short Staffed, probably kids working. Just be Thankful you can afford food!!! There are a lot of people out there that didn't eat today!

2.4
#1136306
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My family and I attended the store #313 in Rivergate/Goodlettsville, TN. We were promptly seated, and provided with menus and a nice lady named Ashley, took our drink orders and offered suggestions on the new menu options. We placed our order and I opted for the new...
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5.0
I liked
  • Food and drinks
  • Service with michael
#1134893
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I ordered sandwich with no mayo and dry. My sandwich was very greece with mayo. The greece was on the wrapper and it seeped through the bag. This happened 11-18-17 at 2315. I ordered sandwich with fries but they forgot fries. I ordered coke with no ice and cup of...
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3.2
I didn't like
  • Customer service
  • Food quality today
#1134799
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Steak N Shake - Steak an shake bad at vero beach outlets mall b0ad manager t

Steak N Shake
#1136155
Bad the worse ever seen
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Steak N Shake - Slooooooow

Steak N Shake
#1135727
Service is slow in Apopka and got order wrong
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Steak N Shake - Terrible!

Steak N Shake
#1129537
40 min. Wait in the drive through with 2 other customers in the lobby and 2 in the drive through. Manager was rude, food was wrong. Called corporate while waiting a total of 55 minutes for 2 burgers 2 fries and 1 drink.
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Steak N Shake - Bad business run

Steak N Shake
#1129441
1.4
Details
Supposed closed for three days still hadnt finished redoing cannot get food out fast enough even though after 730 and few customers 3 waitresses didnt get all food had to keep reminding. Previously there were times when service was very slow but this beat it . thats why your company is loseing money and menu prices were raised but that can happen we had 2 in our town now we have one for now.
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Showed up to the local steak & sheak in turkey creek Knoxville tennesee, walked in and waited to be seated, I could see the employees walking around in the back and wondered why I hadn't been help seeing as to how I was the only person in the joint, I grew more and...
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2.1
#1134149
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11/19/17 Took my son's and grandchildren to Steak and Shake in Springfield, Mo. First we did not realize kids only eat free if you dine in. Then we had a missing burger and had to wait for it to be cooked. Then after getting home we find out the turkey sandwich did not...
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2.4
#1134062
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Went to stake n shake in Lebanon, IN. The server we had was amazing. She did a great job! However the manger working on 11-16-17 around 7:00 pm was standing talking to the cooks as we were trying to checkout. We stood there for 10 minutes as she continued her...
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#1132641
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My husband and I took the kids for dinner to your zanesville location and the place was a mess , the workers seemed like they had no idea what they were doing and the manager ( I assume) was no help to them as she sat at the bar almost our whole visit & this was one of...
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1.8
#1130888
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nov 5 sunday about 1:30,my wife fell on your wet floor,feet wwent out from under her,breaking her patella in 3 places,manager lady took a report,and suggested she call an ambulance,she die we went to heartland hospital by ambulance,where she went into surgery on thur....
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#1130148
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I ordered my meal I had a burger fries small chili and a soda. The waitress came and brought my food and I said I never got my chili she goes well I can bring it now, I said I asked you to bring it before my burger and she walk away and then my daughters food had hair...
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Anonymous
John

Please return to school for remedial English instead of nasty fast food places.Your complaint is very difficult to read due to the lack of proper punctuation and serious abuse...

1.1
#1129484
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Contact Steak N Shake

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
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Steak N Shake Products and Services

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It took almost an hour for my Wife and I to get our food. We both visited the Restroom before leaving. The men's Room was so filthy it was disgusting. My wife said the same thing about the Lady's room. They were so bad that neither of us used them. We went else where...
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#1129122
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