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When done correctly, it's hard to beat a Steak and Shake burger. The problem seems to be poor personnel management. In the hours of 8-11 pm, I was in a take-out line 3 times within the last two months, only to find that the staff was deliberately slowing service: they...
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aliens_amoung_us
aliens_amoung_us

Good grief, park the car and go in to place your order, that way you can avoid all this nonsense.

2.8
Munhall, Pennsylvania
I liked
  • Food was okay although fries were cold
I didn't like
  • Evening drive thru deliberately slowed to 5 cars per hour
#1101962
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My husband and I decided to eat at Steak 'n Shake on September 11, 2017. It was our first visit. We were in high desert near 29 Palms in California. The lady who took our order, Sandra A., told us about the burgers and menu options. We both ordered Mushroom burgers...
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2.1
I liked
  • Restaurant and bathrooms were clean
I didn't like
  • Wrong charge for stuff we did not order
#1100407
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We were Greeted by a server with rotten teeth and a yellow dingy shirt which was untucked. We were seated at a table that was dirty and had to wait 5 minutes for a server to take our order. The water and tea we ordered tasted dirty and was left on the table after we...
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Anonymous
Anonymous

it takes several hours to make a pot of chili....also its better if its not fresh

#1097986
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Steak N Shake - Worker working drive through was rude

Steak N Shake
#1099003
1.0
Details
Young lady working drive-thru window was rude when we asked her for the food that we ordered that she did not give us she had to go back 3 times to get what we ordered and was very rude about it and then another worker come out the last time and basically threw our food itis
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Customer service
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Steak N Shake - Waiting Time

Steak N Shake
#1098672
Could you just explain what's going on with u guys about the waiting time . Last night I went to Steak N shake around 3 AM and I get my order around 3:35, and I just order 1 sandwiches, and when u asked the guy what's going on with you guys, he just keep ignoring me
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Steak N Shake - Pissed off

Steak N Shake
#1098521
1.0
Details
It happened last nitee man
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Customer service
Staff

Steak N Shake - Very bad experience

Steak N Shake
#1095020
1.5
Details
The food was bad .
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Went to the steak and shake in mt prospect Illinois and will never go back there again. No one came to sit us down so after about 15 mins of waiting there like an *** we decided to just sit down ourselves. Another 10 mins a server finally came to us to give us menus....
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1.0
#1096558
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Rude employee at drive-through. On September 1 at 8:40 PM I was making an order with rain hitting me in the face and the speaker had a buzz in it. I placed my order and the employee continued to ask me if I wanted fries. I explained to him I want it just what I had...
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2.2
#1096107
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Steak and shake food is good. The quality and taste is good. The Decatur alabama is having major problems. Fast food is a must for limited work breaks. There have been many incidents and I will give a few examples. We stood far a 10 min to be seated and it was almost...
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3.9
I liked
  • It was clean
  • Selection of food and good prices
  • Food
I didn't like
  • Lazy server making the work harder for others and slow service
  • Waitress
#1095786
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I am sending this complaint in reference to an employee being treated unfairly. As I was sitting at the bar waiting for my meal to be served, I overheard an argument between a waitress, Chasity, and a manager whom I was told named Augustine. This location, in Roanoke,...
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#1095585
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I have no problem with their food nor their services until recently. We (my family and friends) love the food from Steak n Shake and we normally have pleasant experiences except at two different times specifically from that one location. First incident happened about...
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4.0
#1093040
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My husband and I love the food from the Decatur, al. Location. They always have a problem getting the order correct. There are new faces every visit. We go 1-2X/week. The good ones leave. There is one poor example of a server. She is over 300#, has several hundred...
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3.9
I liked
  • Quality and taste of food
I didn't like
  • Slow and poor service
#1093002
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I have been a customer of this restaurant since it opened. It always had great service. Now it is a complete disaster. Long lines wait for tables that are empty but not cleaned off. The manager has several tattoos on her arms. Service is extremely slow. The servers...
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Anonymous
RTP108

I am betting the letter writer gets poor service everywhere they go, because of their ignorance and bad attitude. He/she/it sounds like they lead a miserable life.

Anonymous
Anonymous

What do tattoos have to do with anything? How did the tats affect your food and service? I was in the ER recently and treated by a doctor with tattoos all over his arms. Some...

2.0
#1092372
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