Milica Tvt
map-marker Overland, Missouri

Terrible service and food Complaint about food quality and service

Did not receive the whole order and took 1hrvand 10 min from online order pick up
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Reason of review:
Order processing issue
Anonymous
map-marker Detroit, Michigan

Wouldn’t honor couponsHad two coupons

Had 2 coupons for $5.99 Steak and Shake meal. Girl at register said “we don’t take those anymore”. We asked to speak to manager and lady who SAID she was the manager and looked very hasseled said “we were told we shouldn’t take them anymore.” I said if Steak and Shake isn’t accepting their coupons why did I just receive one that doesn’t expire u til 12/31/18? She still refused to take them si our $13 dinner cost us $20, plus $3.00 tip. Our waitress, by the way, looked at our coupons when we ordered and did not advise us that they were not taking them. There also were no signs anywhere stating it. I called customer service and was given complaint reference #140**** and he said I would hear from corporate manGement within 48 hours. That was TEN DAYS AGO and I have not heard from anyone.
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Reason of review:
Poor customer service
Paolo Phn
map-marker Montevallo, Alabama

*** garbage, lazy, slow, ***

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12am +\- 6 cars in the drive through for 30 minutes min. Called while in line no answer three different times. Reason behind me calling corporate. Terrible service. Order was wasaaayyyyyy *** incorrect. Tried to explain, nothing but rude inconsiderate humans.
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Yony Xyz
map-marker Louisville, Kentucky

Confused

Not answer same problem can somebody contact me asap
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Beatriz r Uar
map-marker Lansing, Michigan

Shake was not thick watered diown

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I had a coupon for buy one get one free and I went to restroom less then 2 minutes came back lady hand me shakes fromcooler she musta put in real quick I was in hurry got on bus and notice the cup was light I took a sip and it was like drinking strawberry milk I won't be going back the week before I had gone and it was the best milkshake I had in a while I felt cheated
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Reason of review:
Bad quality
Emily P Epu
map-marker Springfield, Missouri

Drive Thru

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First, we pull up to order and the gentleman order taker could not find the button for a vanilla m&m milkshake and then he couldn’t find the chili button so someone else came to help him. We pull up to the window and they hand me a medium vanilla m&m milkshake when I asked for a small. I told her and she said, “oh well.” Then we were immediately asked to pull in to a parking spot and they would bring the food out. Ten minutes later I have to unbuckle my daughter out of the backseat to go inside and find out why we didn’t have our chili, salad and frisco burger. The manager comes over and gets my receipt and asked the drive through where my food is. She doesn’t know but I see the salad sitting on the side. They make the frisco burger and hurriedly get the chili. No nothing from the manager except, “Here you go.” I will never go back!!!!
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Reason of review:
Order processing issue
Anonymous
map-marker Nashville, Tennessee

Stinks the cook

the cooks body odor terrible and he.s cooking my food I don't see how his fellow workers can stand the smell he just walk by my table about lost my food then win it hit me he cooked it I had to leave that's one nasty guy
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Olivia G Bfi
map-marker Orange City, Florida

Slow and not right order

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We went to get milkshakes threw the drive threw. We get them and both of the milkshakes we ordered where wrong. We wanted cookie dough and milk chocolate chip and we got butterfinger and Oreo mint... could have kill us if we where allergic To peanut butter
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Reason of review:
Order processing issue
Emmalynne Iij
map-marker Fort Lauderdale, Florida

Ridiculous service

I have waiting the drive through for a total of 20 minutes without my food! The woman that took my order said that Brian the manager was supposed to be here until 2 am but left early!
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Reason of review:
Poor customer service
Jennifer M Kue

DIRTY!

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Steak N Shake - DIRTY!
Steak N Shake - DIRTY! - Image 2
Steak N Shake - DIRTY! - Image 3
Steak N Shake - DIRTY! - Image 4
Steak N Shake - DIRTY! - Image 5
When i walked i the host handed my daughter 2 menus lead her to a dirty table and did not utter one word or gesture. Sitting her and 15 minutes in and there is filth everywhere! The hostes clothes were even filthy and his pants were pulled down to dag and his underwear hanging out. Very disappointing. Not sure we'll be back
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Reason of review:
Bad quality
Larrisa Brs
map-marker Jacksonville, Florida

Incorrect orders

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Missing food and messed up sandwich, when I went to call them they didn’t answer twice. The lady I called to resolve this couldn’t seem like she gave a care.
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Reason of review:
Order processing issue
Anonymous
map-marker Mesquite, Texas

Hate the business

Everytime i enter the establishment i am greeted and talked to like a random family member its always the same employee and manager
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Reason of review:
Poor customer service
Lizett Art
map-marker Athens, Georgia

Harassment by employees

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We just visited the restaurant in Athens’s Georgia With two other couples. They had ordered drinks before we arrived. We all ordered food together and she told us she would be back with our drinks after she placed our order. We sat and talked for at least ten minutes (please review the video) and my husband went to the bathroom and on his way back she was taking to the cooks. So he asked her if we could get our drinks. She told him she was placing our order. He replied ok well it’s been about ten minutes. A guy at the register popped off it ain’t been that long! When she brought our drinks she told us “I told you I had to put in your order first and then I would bring your drinks and since you were so rude I am having somebody else take over your table! I was so embarrassed in front of our friends I got up and walked out’ the guy behind the counter told my husband if he had a problem with it we could take it outside! My husband is 50 years old! From outside I saw the waitress and two cooks shoving the guy out the side door! As my husband wxiyed the two cooks came back out to control the guy!!
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Reason of review:
Poor customer service
Anonymous
map-marker Hoover, Alabama

Hoover al steak in shake music too loud

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The food was amazing and the service was great but one complaint I have is the fact that the music is too loud. I don’t want to have to stop eating at steak ‘n Shake but I will if I have to I do not enjoy listening to their music and I do not enjoy listening to it that loud I personally would rather have it completely quiet and have a peaceful dinner The food was amazing and the service was great but one complaint I have is the fact that the music is too loud. I don’t want to have to stop eating at steak ‘n Shake but I will if I have to I do not enjoy listening to their music and I do not enjoy listening to it that loud I personally would rather have it completely quiet and have a peaceful dinner .. The music is annoying and it’s too loud and every time I go in there I cannot enjoy my dinner or talk to anyone across from me at the same table because they can’t hear me ...!
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Reason of review:
Bad quality
Harlem Dla
map-marker Port Huron, Michigan

I like to file a complaint

I came into steak n shake today and planned on eating a meal and coffee I had poor service I asked for a bowl of sugar because I drink a ton of sugar in my coffee and drink coffee quick I asked for garlic double steak burger with a parmesan fry I also wanted fried onions and tomatoe lice added I got grilled onions which are nasty to me on it instead then when I got the burger he bun hadn't been toasted plus their was no garlic mayo on it I had to then request for garlic mayo I asked multiple times loudly and even near by customers could hear me this isn't the first time here in a week I had that experience where the server ignores me and being a former employee here many years ago I feel I deserve the same Service as a normal customer which the manager won't let me have a bowl of sugar but they don't bring me enough sugar as I requested I'm very angry with this.
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Reason of review:
Not as described/ advertised
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