Steak N Shake
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Verified Reviewer | Orlando, FloridaSteak N Shake Drive Thru Review from Orlando, Florida
Just went to the steak and shake in altamonte springs, fl - which i go to pretty often since i live across the street and work late. My service in the drive thru tonight has left me with quite a horrible taste in my mouth. I honestly havent had such bad service from any fast food chain thus far until tonight. My drive thru wait time was 30 minutes, while there were no customers inside might i add.. once i finally reached the window, i wasnt greeted nor acknowledged for almost ten MORE minutes. And to top it all off, they werent able to get any aspect of my order right.. i ordered two milkshakes and a side of fries.. very simple.. Sincerely, very bitter customer.
Reason of review:
Poor customer service
Anonymous
Charlotte, North Carolina
Steak N Shake Drink Review from Charlotte, North Carolina
Worst place I have ever been to. Will never ever ever go there again. The place was a disaster, had been waiting an HOUR just to get a drink order, they finally took our order and after an hour if waiting for something we finally just decided to leave and the people who worked there said okay well we haven't even started to cook your order yet. I can understand if they were super busy but there was only ONE other table in there with us and they didn't even have good either! Let's just say this place needs to get its act together. I never write reviews on anything but I was so upset by the service that someone needed to know!
Reason of review:
Order processing issue
Anonymous
Wellsville, Kansas
Steak N Shake Breakfast Review
My friend and I stopped for breakfast at 9:05 at 9:30 we still hadn't got our food. There were only three tables with customers it was totally ridiculous it was taking so long. We could not wait any longer so we told the waitress we were leaving. I wonder how much longer it would have taken. Very Disappointed!!
Reason of review:
Poor customer service
Anonymous
Springfield, Missouri
Steak N Shake - Hamburger Review from Springfield, Missouri
I had worked at this steak and shake before and never was it this bad. Went there during third shift, not busy. The waitress wasn't in uniform and she didn't give us the right order and she was rude nd extremely slow, there were employees sitting on the job, trash everywhere including all over the tables and floor, there were fingerprints in my hamburger bun and things were probably not as fresh as they could have been, the employees were loud and talking inappropriately-even the manager was making inappropriate comments to his employees. Overall i wouldn't recommend this location for anyone.
Reason of review:
Poor customer service
Anonymous
Victorville, California
Steak N Shake Steakburger Review
Bad service McDonald's burgers taste than the burger I got.Vitorvill Ca.
Reason of review:
Poor customer service
Anonymous
Ashley, Ohio
Steak N Shake Drive Thru Review
Pulled in the drive thru at 5pm. Ordered 1 item pulled out at 525pm. With no food, due to me almost being late for work. Moral, dont use their drive thru... Stknshk. U suck. Never going back
Reason of review:
Poor customer service
Anonymous
Export, Pennsylvania
Steak N Shake Fries Review from Export, Pennsylvania
Went to steak and shake in greensburg pa took over 3o minutes. People who came in after U.S. We're getting there food an we were not. They lost our slip. Manager never even came over. Not the first time either.
Reason of review:
Order processing issue
Anonymous
Fishers, Indiana
Steak N Shake Manager Review
I have a problem with a manager closing the dining room to customers because there were no servers REALLY!!! i watched him turn away customers on a Saturday night a week before Christmas REALLY !!! UNEXCEPTABLE with workers standing around talking with him about football REALLY !!!!
Reason of review:
Poor customer service
Anonymous
Washington, Missouri
Steak N Shake - Burger Review from Washington, Missouri
The Steak & Shake in Carmel has become a joke. I complained to them before but continued doing business there thinking they might take some constructive criticism to heart. Instead of getting better it is getting worse! Orders are wrong, food, especially burgers are extremely greasy, French fry containers are half filled. I'm done going there. Also seems like staff could care less. There are other fast food restaurants that are around the same area and their food and service far exceeds that at Steak & Shake. It's really a shame as up until a few months ago it was my go to place....but not anymore
Reason of review:
Bad quality
Anonymous
Decatur, Illinois
Customer service
i went to steak n shake and had three different orders and the lady knew i did but still put all three on the same check, like really then i asked if i could get the change back that i needed but they apparently couldn't refund me back my money, so i had to take it out my pocket, plus i said no cherry on the milkshake and they still put a cherry on it, i do not like how they responded to my situration and i wish to have something to be done about it, it was on Pershing in Decatur, il please help me
Pros:
- Ease of access
Reason of review:
Order processing issue
Preferred solution: Full refund
Anonymous
Tipp City, Ohio
Review in Cafes and Restaurants category from Tipp City, Ohio
Went to steak and shake with 7 others in our group in Indianapolis recently. Nobody even acknowledged us waiting to be seated after 10 to 15 minutes we left. Went down the road 6 miles to another Steak and Shake. We were seated and did get some of our drinks buy the waitress never came back to our table. She waited on other table and after more than 1/2 hour we left enough money to cover what drinks we had then left. Can't tell you how pissed we were. Never again will we try to eat there!!
Reason of review:
Poor customer service
Anonymous
Carmel, Indiana
Dirty & Poor service Restaurant
the Carmel Drive Restaurant is not clean. Additionally the floors are dirty, the rest rooms are stained and dirty, trash can full and overflowing and the help on one occasion was a young man whose clothes were filthy with food all over them and shirt tail out. Could not get waited on that evening around 7:30PM. This restaurant needs to close for a few days and get cleaned up and monitor the dress code of the employees. Sad. We have been going to this unit for over 35 years and this is getting terrible.
Reason of review:
Bad quality
Anonymous
Greenfield, Indiana
Poor service on monday, thursday, friday, sat, sun
Been going to steak n shake for 25 years and this past year had been poor. it is a shame that have to set and wait 20 to 30 minutes for coffee when there only a few customer there. Letting you know there has been several customer that leaves because of that. there is never a problem on Tue and Wed. I understand if it was busy and I do have patient due to My wife was once a waitress. Reason I do come here is that I have lot of friends here and eat breakfast is good. My E-mail lem895342@***.com
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
Anonymous
Commerce, Georgia
Athens, GA location
My wife and I are seniors and we love Steak & Shake. The food and service is very good, even without Senior Discount. Yesterday was a total loss. We timed our visit to miss the lunch crowd, but there wasn't enough employees to serve us in a timely manner. The place was almost empty, because people were walking out without being served, in check-in & seating in an empty restaurant, very long wait after ordering, and even at the check out station. I have never experienced service like that at any S & S location.
Pros:
- Food and friendly service
Cons:
- Slow service
- One time very
Reason of review:
Poor customer service
Anonymous
Kennesaw, Georgia
Steak N Shake - Milkshake Review from Kennesaw, Georgia
I want to make a complaint because everytime I go to this restaurant in acworth ga the customer service is horrible, also the time i sat in the drive thru for almost 20 minutes between speaker and at the window I waited for at least 10 minutes in 5 of my 6 occasions and on the 6 visit I ended up driving off because of the wait again. There are more things to discuss so I would like to be contacted about this matter immediately.
Reason of review:
Poor customer service
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Yes I agree the service is BAD