Anonymous
map-marker Jacksonville, Florida

Review from Jacksonville, Florida

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I live in Jacksonville, Florida . My family and I had dinner at the Regency location. I'm sorry to say it was the WORST food and dining experience we have ever had. The food was terrible and milkshakes were poorly made. The staff were swearing and fighting among themselves , the worst of it was the managers were there as well. They never asked if we enjoyed our meal as we were being cashed out. Looks like we will not be returning customers.
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Reason of review:
Bad quality
Anonymous
map-marker Bridgetown, Ohio

Steak N Shake Staff Review

Drove thru drive thru at race rd location cinti ohio & ordered 2 shakes & 3 cars in . Front of me. Took 1/2-hr to get to the window. Girl took my money & I saw my shakes sitting there, but she decided to put on her head set before handing the shakes. Slow slow slow drive thru . Lost customer
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Reason of review:
Poor customer service
Anonymous
map-marker Bellevue, Washington

Review in Cafes and Restaurants category from Bellevue, Washington

Steak N Shake - Review in Cafes and Restaurants category from Bellevue, Washington
My wife and I cooking milk was not cooked
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Greensboro, North Carolina

Other Product Review

No on bothered to contact me
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Reason of review:
Poor customer service
Anonymous
map-marker Delta, Ohio

Steak N Shake Food Service Review

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Well my family and I was at steak n shake in Richmond Indiana. Never again it took 20 min to be seated then 15 min later we still didn't get a menue. We walked out along with 2 other families. I will make a bet that this place will not be in business very long.
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Reason of review:
Poor customer service
Anonymous
map-marker Lafayette, Georgia

Steak N Shake Commercial Review

My family and four other friends family are boycotting you until you take that annoying karate commercial off of the air. Fire your marketing director!!!
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Anonymous
map-marker Detroit, Michigan

Steak N Shake Food Review

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Great service , food was hot. I was helped as soon as I can inside & as soon I was seated server came right to the table , drinks came out right away and food took no longer than 5 mintues. Came in about 1pm.
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Anonymous
map-marker Dallas, Texas

Minton family

Have been a customer at store #529 for a couple of years, but in the past couple of months the service, food and management have changed a great deal. Every time we go there either the food is not as good, the service is lousy, or the check is not accurate. The server did not give us any silverware and after asking for silverware, was told that they were all dirty. My comment was "wash some" but we never got anything but a plastic spoon. Used coupons on our last visit but at the checkout counter the total did not reflect the discount. The manager was called up front and she did not figure it accurately either. After complaining to her as regards to food, service and inaccurate check, she did not say a word - just reached for my money. We paid and did not even get a "thank you." I am inclined to think the present management is not doing a very good job at this store, because as the saying goes, "the buck stops here."
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Reason of review:
Poor customer service
Magaline Pum
map-marker Anaheim, California

Steak N Shake Soda Review from Anaheim, California

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Colonial Heights va. Service very slow. To many employees standing around talking. Takes 15 minutes to get a shake, soda, glass of water 7-31-15. We don't care to go back. Also looked at reviews in Virginia Beach Va and people didn't like the slow service there either. You may want to hire a new trainer. Or send in under cover to see what's happening in your restaurants. You will continue to lose business.
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Reason of review:
Poor customer service
Anonymous
map-marker Joliet, Illinois

Long wait...cold food

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We sat there for over half an hour...thought it was because they were kind of busy but when we got our food, w/o napkins, it was cold....cold fries are the worst but hamburger was also cold.... I can understand the napkins but not the bad service. Also mentioned this to the cashier when we were paying for our meal. She said something about it being under a warmer but it wasn't warm and should have been brought to the table instead of being under a warmer for 30 mins...needless to say, we didn't leave a tip. not happy, Kathy Marma
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Loss:
$15
Cons:
  • Cold food
  • Quality of food
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Corsicana, Texas

Steak N Shake Drive Thru Review

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Drive thru attendant (Amanda) had the best customer service skills I've seen In a Long time. She was very polite and very accurate. Steak and shake needs more employees like her
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Reason of review:
Good customer service
Anonymous
map-marker Frankfort, Kentucky

Steak N Shake Lunch Review

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Frankfort location has the Worst service I have ever had. They are normally slow but today is a new record in slowness. Waited 20 minutes to be seated and place an order. I only get an hour for lunch. Staff is nice but so slow.
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Anonymous
map-marker Weaverville, North Carolina

Steak N Shake Website Review

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When to to weaverville North Carolina location at 11pm Saturday August 29th 2015. The person tells me they are closed. However, on their website it states they close at MIDNIGHT! Update your website and stop wasting people's time! Do you want to give me some money for wasted gasoline and time? I am sure the company doesn't! Update your website!!!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Goshen, Indiana

Not clean

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waited for a table (not a booth) that was understandable. Gave order. Long time before milk shakes came. Food came right after. Table for 6 places was next to us and was not cleaned the whole time and people were standing waiting. Our ketchup bottle was so dirty I would not touch it, salt & pepper were messy and pepper was empty. The holders for the condiments were filthy. The floor looked like it hasn't been mopped in days. I understand it's a high traffic area. When you grab the backs of the chairs they were grimy. The food was good!
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Reason of review:
Cleanliness

Preferred solution: Let the company propose a solution

Anonymous
map-marker Florissant, Missouri

Steak N Shake Staff Review

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Why do the mangers treat the employees so bad
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Reason of review:
Poor customer service
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