Anonymous
map-marker Shelbyville, Kentucky

Steak N Shake - Drive Thru Review from Shelbyville, Kentucky

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Im a truck driver, i eat at every SteaknShake i can park an 18wheeler at. I love SteaknShake But RICHMOND has got the WORST one ever no matter the time or day. Its an issue EVERYTIME i go in. Today i called order in. Told them i would come inside to pickup because IM N AN 18WHEELER. Went inside told them this again & they cant find the order. Supposedly they find it but Not ready yet. I wait forever,someone else (Rhonda) comes along & finds my order just sitting at to go window..16 minutes later. Needless to say ITS COLD. Always an issue. No one appears eager to help.DISAPPOINTING..I WISH I HATED STEAKNSHAKE!
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Reason of review:
Poor customer service
1 comment
Jakeya Fps

>"Always an issue."

And yet, you keep giving them your business. The solution here is very simple.

Anonymous
map-marker Columbus, Ohio

Steak N Shake - Employee Experience Review from Columbus, Ohio

My girlfriend has been a server with steak n shake for two years now anD every wrek she writes down her schedual and marks the days she works on the calender and every week *** gets a text on one of her days off from a cow worker asking it shes coming in be someone changed tge schedual and didnt even call her. I cabt even count how many times this has happened. She gets scared shes going to get fored when its not even her fault. Stop treating your empolees like property and get your *** to geather. DONT WORK HERE!!!!!!
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Anonymous
map-marker Glenview, Illinois

Overall Impression Review

We just ate at Camby In Steak 'n Shake it was the worest resturant experience we have had.
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Anonymous
map-marker Fishers, Indiana

Declining and rude service - really extreme now

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After 20 years as my very favorite food weekly, I ordered at drivethrough as usual East 96th at I 69 in NE Indpls tonight at 8:00 pm. Clerk couldnt get it right after three tries - she was distracted, talking too fast, couldnt listen and impertinent- obvious attitude and very young. I asked her "can we just slow down and listen?" she went off for about 10 seconds then with an insult! Being rude, immature and untrained, I said I wanted the manager. She turned off the intercom and wouldnt respond, then turned it on, insulted me again, turned it off and then on and went off mouthy once again!! unbelieveable. I told her I was not moving from the intercom with cars behind me until the mgr came on. I waited until he came..he said hed "advise her". I said, no I needed an apology at the intercom directly from her and would wait. He turned into an *** and asked me to leave. I told him off and went inside to make sure he heard it again. They are getting worse each time I go. That one wont see me again until there is an apology in writing.
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Loss:
$10
Reason of review:
most rude encounter ever

Preferred solution: Let the company propose a solution

Anonymous
map-marker Zionsville, Indiana

Shake Review

I went to steak and shake in brownsburg, indiana and waited from 11:51 pm until 12:30 am. There were 2 cars ahead of me. I would have gotten out of line but I was boxed in. Very disappointed in the length of wait/service. I ordered 2 shakes And fries.
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Reason of review:
Poor customer service
Anonymous
map-marker Wadsworth, Ohio

Steak N Shake Milkshake Review

We arrived at the restraint and waited fifteen minutes for someone to come seat us. We sat down waited another ten for someone to come serve us. Our milkshakes took twenty minutes and were not all correct. We waited an hour from the time we ordered to actually get out food. I have never experienced worse service.
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Reason of review:
Poor customer service
Anonymous
map-marker Columbus, Georgia

Rude..bad food..and no ice !!

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went to store # 460****. Columbus , Ga. 4-17-15. Took over 20 min to receive 2 burgers o rings and a chocolate shake and a diet coke. Food was cold...diet coke had no ice in at all...staff was very rude. This was at the drive thru. Drive thru was backed up...while 2 employees were at their vehicles smoking..really ???? So nasty. We said thank you to the guy that waited on us and not once did he respond ...very poor customer service. How can it take that long to make 2 burgers and a order of onion rings. Food came out along time before we got the shake. Then we had to remind them that we did not get our diet coke. Then we get it with no ice? Needless to say everything was cold by the time we got to eat.
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Cons:
  • Service
Reason of review:
Poor customer service
1 comment
Guest

Complain, complain, the employee didn't respond when you said "thank you," is there a law that says they have to communicate with the customer other than take your order? Apparently you couldn't see that he was busy, even though you whole complaint sounds like you were annoyed for that reason.

You stated that the drive through lane was backed up and complained that two employees were sitting in a car smoking, while on break, and you complained because it took 20 minutes to get two burgers and onion rings. Don't you think the employees deserve a break?

Anonymous
map-marker Plainfield, Illinois

Steak N Shake Sandwich Review

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Took 20 min to get two sliders and lg tea.
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Reason of review:
Order processing issue
Hildegarde Jlr
map-marker Jacksonville, Illinois

Policy more important than Customers

4-17-15 around 645 in the evening I went to the steak and shake in Jacksonville Illinois. I have two small kids that are very picky and only like McDonald's chicken nuggets. The lead workers there said they could not allow us to have the McDonald's food there. We explained our situation and stated we were planning to buy our food there which would have been at least $30 spent there. They would not hear of it! We ended up leaving and taking several strangers that overheard what happened with us. I am planning to call the manager there tomorrow and see if he also believes this was the proper course of action. If this is the case I will make sure all the people I know hear of this story through all available means. I certainly hope there employees were mis-directed on their facts.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Miami, Florida

Steak N Shake - Drive Thru Review from Miami, Florida

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The steak and shake restaurant in margate florida is horrible. The wait time in the drive through can exceed 30 minutes. I know this to be true because it has happened to me twice within the past week. You really need to send a district manager to this restaurant for more oversight or an overhaul because it is unacceptable. Just today I waited over 30 minutes with two cars in front and five behind me. After waiting 30 minutes the five cars behind me as well as myself left. You are truly losing business as a result of poor management. It would behoove you to read your reviews and take your customer reviews very serious.
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Reason of review:
Poor customer service
Anonymous
map-marker Clarksville, Tennessee

Food Review

I was mistaken for someone one of the servers at a TN location hates. Her co-worker told me she messed with my food. Never going back. I was absolutely appalled. I was also sick for 3 days after my visit. That behavior is absolutely unacceptable.
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Reason of review:
Poor customer service
Anonymous
map-marker Port Charlotte, Florida

Food Review

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You dumb *** can't even serve properly cooked food. Several occasions my son's corn dogs are ice cold. Cold fries and terrible customer service are expected from this *** hole..US Hwy 19 N in Clearwater, Florida.
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Reason of review:
Bad quality
Anonymous
map-marker Nashville, Tennessee

Steak N Shake Cashier Review

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Ordered food, 20 minutes or more, finally got food, waited for check, finally asked for check, went to pay, waited 10 minutes for a cashier. And its the second time it's happened and they weren't busy.
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Reason of review:
Poor customer service
Anonymous
map-marker Brooklyn, New York

Overall Impression Review

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Steak n shake has changed back in 2008 it switch ownership and had gone down hill from there used to be a great place when customers were appreciated now the company is only about themselves cheaper product and bad training is no longer the American classic
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Reason of review:
Poor customer service
Anonymous
map-marker Inverness, Florida

Steak N Shake - Shake Review from Inverness, Florida

After a 6500 mile drive from Central Western FL to LA, to AZ to UT and back we figured a nice, thick, frosty, creamy, flavorfull skake at Steak and Shake would be the perfect thing to have just prior to our final tank of gas & home again. So, we got off of I-10 in Tallahassee and pulled into the Steak and Shake. Once seated, we were informed that THERE WERE NO SHAKES AVAILABLE. Say what!?!?!? At a Steak and SHAKE????? Surely they were joking. Afterall, they don't have steak on the menu. It is (In reality) GROUND BEEF! Sadly, they were serious. Their reason? "The product we make the shakes from is too frozen." NOW, JUST HOLD ON A MINUTE!!!! THE " PRODUCT" THEY SPOKE OF IS COMMONLY CALLED ICE CREAM. How the *** can Ice Cream be too frozen????? A call to Steak and Shake's Headquarters got me an "I'm sorry." When I asked: "That's it? I'm sorry?" the woman said "Yes, it is." To which I replied: "I'm sorry and a dollar will get me any size coffee I want at McDonalds!." and ended the call there. Might as well call the place "Ground Beef and Unservable Overly Frozen Ice Cream." I will NEVER STEP FOOT IN THAT DUMP AGAIN!!!!!!!!
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Reason of review:
Order processing issue
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