Steak N Shake
Reviews and Complaints
www.steaknshake.com
Anonymous
Glen Carbon, Illinois
Restaurant Seating Review
Went to place to eat gave name at door and waited turn then other customers arrived and were seated right away. Told waitress then seated me my husband and a baby at a table that we could not fit into. This upset me tremendously that we couldn't even finish our food. What is the point in having a sign up sheet if its' not being used
Reason of review:
Poor customer service
Anonymous
Bellevue, Washington
Soup Review
Slow in. Slow out. Food was just short of BAD. Soap in bathroom stunk. Left hands greasy. Never go again. Cool springs, TN
Reason of review:
Not as described/ advertised
Anonymous
Peoria, Illinois
Drink Review
Sat for 10 minutes and never received drink or anyone to say they would be with us
Reason of review:
Poor customer service
Anonymous
Norcross, Georgia
Steak N Shake Manager Review
Got there at 8:30, I must have been invisible, finally seated at 9:00. Ordered at 9:03, food came cold at 9:35. Tried to talk to manager, none there. Terrible service.
Reason of review:
Poor customer service
Anonymous
Vero Beach, Florida
Steak N Shake - Milkshake Review from Vero Beach, Florida
My family just had lunch at Store #338 in Vero, FL. It was the dirtiest Steak and Shake that I have ever been in. The bathrooms were filty with no toilet paper in one of the stalls, the trash can over flowing, paper towels crumpled up all over the floor and grimy sink *** all over the sink bowl (which should have been white but was gray from the grime) and underneath and around the base of the faucets. The walls in the handicap stall were splashed with *** and other unknown stains and very unclean. Other ladies were complaining about the poor condition as well. When I sat at our table by the front door, there as milkshake splattered all over the blinds, sticky substance (possibly soda) and food splattered on the walls. The chairs were greasy and had grime and an a thick layer of dust and dirt on the backs of the chairs. I let the manager know about the condition of the bathrooms and her response was "I was just in there 15 ago checking on them, but thanks for letting know". That is impossible that she was in the bathrooms 15 minutes prior because there was a long line & I was in there at that time. I used to be a waitress at the Steak and Shake on FL 192 in Melbourne, FL and that facity was never dirty like the one in Vero. Better management, significantly improved clean standards and an overhaul of the Vero store shall be implemented if Steak and Shake cares about their reputation.
Reason of review:
Bad quality
Anonymous
Madison Heights, Michigan
Extremely slow service under cooked fries and cold burger
I went to stake and shake in Madison heights michigan today 4-18-15 it took 15 minuts for a waiter to take our drink order then another 10 minutes to get our drinks and another 30 min its to get our food my burger was ice cold and my wife's frys were extreme greasy and soggy we asked the water for the bill and a refill he never came back I had to get up and go to the counter to get my own refill when we left the we had to go to e cashier to ask for our bill I will never go back to this location
Loss:
$20
Pros:
- Price
- Location
- Food
Cons:
- Customer service
- Delivery time
- Incorrect order
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Maryville, Missouri
Steak N Shake - Staff Review from Maryville, Missouri
This about steak n shake in danville illinios i go to steal n shake all the time and who ever was supposed to wait me wasnt coming i seen this one waitress name laura standing there looking ate but she told the other girl she wasnt going to but she came over anyway n and was very rude after she got to the table then it took forever to get my food she was very rude that afternoon i came in she was cussing loud in the dining room i will not be back
Reason of review:
Poor customer service
Anonymous
Naperville, Illinois
Shake Review
Cant have a shake at 240am told were not doing shakes were 2 baced up 3 cars in the parking lot and 1 ahead in the drive thru really what lazy employes
Reason of review:
Poor customer service
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Verified Reviewer | Cape Coral, FloridaBacon Review
I went there to order a bacon lovers. I waited for 10 minutes and they had not even started making the food. After 20 more minutes i decided that i wanted my money back. I drove for 20 minutes so that i would end up with no food. The steak n shake was the one on pine island in florida
Reason of review:
Poor customer service
Anonymous
Denver, Colorado
SERVER CLEANLINESS
HOSTESS & SERVER & CASHIER & BUS PERSON & FLOOR MOP PERSON & WAITRESS. SHE DID IT ALL TOUCHING HAIR & FACE & EVERYTHING ELSE NEVER EVER WASHING HER HANDS I WAS SITTING WHERE I COULD OBSERVE HER MOVEMENTS. DISCUSTINGLY. UNSANITARY EMPLOYEE. NEVER EVER RECEIVED SILVERWARE NAPKINS OR PLACEMATS. I HAD TO GO TO COUNTER AND REQUEST UTENSILS AND NAPKINS NEVER RECEIVED PLACEMATS. MANAGER LISTENED TO ME COMPLAIN--- LATE AFTERNOON QUITTING HOUR. UNDERSTAFFED----HOWEVER EMPLOYEES WORKING IN BACK ALL WORE AND CHANGED GLOVES REGULARLY MAJOR COMPLIMENTS TO THOSE IN BACK ALSO TO FOOD MOST UNHAPPY WITH WAITRESS AND KEEPING HERSELF CLEAN. IF SHE IS NOT CLEAN WORKING I FEEL SHE PROBABLY IS NOT CLEAN IN RESTROOM. WILL NOT BE BACK
Anonymous
Naples, Florida
This is just crazy!!!! I wont be back anytime soon!
I went thru the drive thru because I thought it would be quicker. But it was anything but quick. I was in line for an hour before I finally got my food. This is supposed to be a fast way to get food! When I finally got up to the window they staff were not even nice to me. I'm very disappointed because I love there food but I won't be going back anytime soon! An hour in the drive thru? REALLY STEAK N SHAKE! ITS TIME TO GET YOUR ACT TOGETHER!!!! I know I'm not the only one that feels this way either.
Pros:
- Food
- Price
- Location
Cons:
- Slowness
- Customer service
- Service
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
Anonymous
Atlanta, Georgia
Steak N Shake Burger Review
Location, Lubbock TX. I selected the Garlic Burger for lunch today. Ugh. It's a burger loaded with garlic salt. Disgusting. After slow service every time, this was my last. Third Strike. I'm done.
Reason of review:
Bad quality
Odin Ppu
Tifton, Georgia
Steak N Shake - Waiter Review from Tifton, Georgia
Steak and Shakes are the best! My first choice for fast food! However, stay away, far away from Tifton, Ga. Steak and Shake. It absolutely the worst manager run business I have ever been too. The manager will argue with and defend he poor management skills on dinning room floor. 10 min to be seated, 10 min to give order, 20 min for food, no napkins, no eating utinsels and an oh s__ t from the kitchen after manager realized the waiter walked out. On waitresses behalf, she did a wonderful job being she wax the only waiter at this time. She walked out.... And I don't blame her! Manager seem to not be able to stoop that low to help out. Then we had to ask if anyone was going to check us out! What an experience! For me and the other customers there. Oh, there's a lot more, this is just the short story.....
Reason of review:
Poor customer service
Anonymous
Charlotte, North Carolina
Steak N Shake - Milkshake Review
1. We waited 15 minutes for someone to come to our table 2. When the food came out -1 chicken sandwich and 2 burgers- we were short one salad. Waited and waited -finally came 3. Paid the bill upfront and ordered 3 milkshakes. 30 minutes later no shakes even after my husband made a trip into the kitchen. Needless to say we got a refund (in my opinion out entire meal should have been free) Totally time spent an hour and 35 minutes - horrific!!!
Reason of review:
Problem with delivery
1 comment
Anonymous
Norcross, Georgia
Drive Thru Review
this is my 5th attempt eating at the stake and shake my 4th through the drive thru everyone has been disastrous long wait times rude people and incorrect orders almost everything when we get inside it was perfect
Reason of review:
Poor customer service
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Your wonderful husband had no business going into the kitchen. Mind your manners.