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The service at the merritt island steak n shake everytime i have gone there has been good the (servers) the management on the other hand is awful. To start of i went there with my friend and the manager his name was matt i made sure i got that. He was very rude with...
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Anonymous
anonymous

The money was probably to get change or something..as far as harrasing the girl that is wrong and needs to be fixed but maybe he wasn't harrasing her maybe she liked it and th...

Anonymous
Anonymous

This also happened to one of the workers at the Acworth store located on cobb parkway. His name is Charlie he followed this one particular worker around and was screaming at ...

#416006
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i waited 20 minutes before i got seated. they took 45 minutes just to bring out a shake and the place was dead. there was nobody in here. i honestley wanted to get up and leve. but i just happend to stay cause it was hot out and i was thirsty. never ever coming here...
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#414961
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The restaurant was very dirty to the point of the floor being so dirty I thought I was going to fall because of all the grease on the floor. The walls had food smeared on them also. Our waitress couldn't get a simple order right and it took her three times to get just...
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Anonymous
JJJ

How can you tell by looking that someone has not showered in a week?

#414112
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I went to steak n shake in orange city, Florida while i was visiting my grandfather. my girlfriend and i ordered sweet teas that tasted like sugar water and my tea was clear as day. then we got our food after waiting 35minutes and it wasn't even a peak period. there...
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Anonymous
me

They really do suck.We went to the one in fort myers fla.One of the burgers had only half a patty on it and all the pattys were burned as well.We waited 45 min. for our food.A...

Anonymous
Anonymous

I work there also, the check comes with the meal. Gives you more time to look it over. And they make orders in the order that they're put in. And you have no idea whether or n...

#413988
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My daughter and I waited for a good while why the hostess was flirting with a female I said to him itd be nice if you could notice i need to be seated he then sat us.. Also After waiting 30 min for 2 single cheeseburgers and fries when it wasn't even busy at all it was...
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Anonymous
Anonymous

The cooks make all orders for dine in and drive thru. It may not have been busy in the dining room, but they could've been busy in the drive thru, understaffed, etc. You have ...

Anonymous
JJJ

Hostess is usually for a female and the refer to the hostess as him. In the past my experience has been they do not charge if you tell them the food was bad. Once my dad order...

#413046
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THE BUN WAS SOAKED FROM GREASE. UNABLE TO ENJOY THE BURGER. I THINK THIS MIGHT HELP.........GRILL THE BUN LONGER SENSE THE BOTTOM IS THIN PACK IT UPPER SIDE TO THE BOTTOM SIDE OF BAG.HOPE YOU RESEARCH THIS. 2ND MY CHILI FROM SPANISH LAKE IS ALWAYS RUNNY . I DON'T...
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Anonymous
anonymous

You could have heated the chili. Anytime I order a burger, any place, whenever the burger is wrapped in foil, it is always soggy. They sweat, when they are wrapped.

#410153
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I worked for Steak and Shake a little over 8 months . I always worked doubles , came in every time i was called , anytime i was needed , i even worked a 16 hour shift the day i went into labor . I was one of their best servers , made the company oodles of money each...
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#408670
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Turned my car around and went back through the drive thru and ask for a manager. The lady named Jennifer said she was the manager. I took the burger and placed inside the window and ask her to just put her finger inside the burger so she could feel just how cold the...
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#407976
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Over the last 4 years I have had increasingly very poor service at various Steak n Shake restaurants. With the last being at the Grove City, Ohio location I called the corporate number and described how poor the service was and even how the general manager was at the...
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Anonymous
Same Here

The Steak N Shake in our location and been declining dramatically also over the past 6 months. The food isn't the best but if you wanted a burger and shake at 3:00 AM in the ...

Anonymous
Kristin

Went to Steak-N-Shake using a drive-thru and ordered just one soda. This is when there is no car in the front, and no cars in the back. After pulling up to the window, I waite...

#407858
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5 of u went in around 4 AM last night and the store was trashed. it looked like a dumpster had been dumped on the floor, food and silverware every where. after a 45 minute wait for relatively small orders and watching the manager stand next to.the grill and talk to...
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#405958
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