Anonymous
map-marker San Jose, California

Review about Slow Service

I waited in line through the drive thru for over 20 minutes just to put in my order. it took a total of 35 minutes to get the food. I have never ever waited this long. I had to repeat my order three times.
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Anonymous
map-marker Los Angeles, California

Steak N Shake - Slow Service Review from Los Angeles, California

Terrible service Too slow. We went with a group of friends and we were sitted but waited for 45 minutes and we didn't even get the milkshakes and we decided to leave. The problem is that the service is always slow. I can understand one day if the place is short of staff and things happend but is always. How about the drive-thru? Today I tried again at a different stake and shake and waited 17 minutes for 4 milkshakes. Unbilievable. We decided not to ever go to stake and shake again... it is suppose to be a fast food..... Ridiculous
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Anonymous
map-marker Cape Coral, Florida

Review about Bad Customer Service from Cape Coral, Florida

We were seated at a table for over an hour to get 3 hotdogs the people who came in after us ate first and left when the food got to us it was ice cold and the waitress didn't believe I had a disabled child with me who needed to eat the manager didn't really care either
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Anonymous
map-marker Edwardsville, Illinois

Review about Disrespectful Manager from Edwardsville, Illinois

Manager cussed me out and he is very disrespectful and I'm hurt by it
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Anonymous

Long wait crowded

The nearest S & S to me is in Daytona Bch Fl. I live 15 mi south in New Smyrna Bch. The Hy 44 corridor to I95 is growing like wildfire. You are really missing the boat if you dont build an S & S down here. Very hi traffic going to and from the beaches. Plus, I would not have to drive 30 mi to enjoy the great food!!!!! The store in Daytona is always crowded and there is no doubt going to be a wait if I drive all the way up there. Help me and help yourselves to a great addition to your great chain of places. You would make a lot of folks very happy. Remember, you heard it from me!!!!!!
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Anonymous
map-marker Rock Hill, South Carolina

Rude Cooks Review

The cooks in Athens,Ga are so rude to the servers. They fix the wrong food an tell servers to talk customers into eating the food they didn't order. That the advantage of sitting at the bar, you get to hear things!!!!
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Alyzah Hgs
map-marker Birmingham, Alabama

Wrong type of shake.

First, let me say that I eat at the Hoover, Al location about 4-5 times a week. Love it. Had my first bad experience last night. Food was good then I ordered a strawberry/banana shake. When it came it was the half/half artificially colored and flavored, no fruit, etc. I told the server that it was not mine but he said yes it was. I took it and ate a few spoons of it but left the remainder. Should have taken that proverbial bull by the horns and refused to pay for it and demanded what I ask for. Left there really upset, should not have paid for it but they knew it was wrong, yet took the money for it. I will talk to the manager on duty when I go back and fully expect a free shake, refund, or something. I am a senior on Social Security and have to watch my money. BUT AM GOING BACK. LOVE THE Food. Glad you are here.
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Loss:
$4
4 comments
Guest

I'm glad you seem to be a loyal customer when it comes down to it but the mistake was made by your server. You see, at steak n shake there are two varieties of a strawberry bananna shake.

You jave to one with fresh blended strawberries and bannas mixed together in the shake base with no artificial flavoring.

Then you have the side by side, where you choose two basic flavors and they are poured relatively symetrical to radiotherapy in the cup, hense, "side by side". Your server must have just thought you ment the side by side instead of the fresh fruit shake.

Source: Employed at SnS

First B

They owe you nothing, and if you had refused to pay for the shake they would have called the police. If you look at their website it does not seem like fruit is included in the shakes.

Guest

You seriously took the time to type up a complaint about a milkshake? Either this is a troll or you really need to get a life. F'nAY what a loozherrr

Mateus Fvr

Good grief you eat there 4-5 times a week??

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Anonymous
map-marker Toledo, Ohio

ORDER MESSED UP

My wife and grandson and myself went to the stake and shake located on Monroe Street in Sylvania Ohio, The place was packed, we got our seat and preceded to wait. The waitress came over and took out order after setting there for over 15 minutes, after taking our order of which my grandson and I got the same thing (the double stake burger meal) after almost 30 minutes she brought out a meal and it was my grandsons burger as he ordered. My wife and I again set for another fifteen minutes as the waitress then brought out my order again which was the same as my grandsons. I looked down and seen it was only a single burger and told the waitress, she then took it back to the cook and told him what it was supposed to be, now my wife is still setting waiting for a salad that she ordered at the same time we all ordered. The waitress brought out her salad now its been going on almost 45 minutes and myself still did not have my meal. Finely after almost and hour I get my meal the burger was then a double stake with Swiss cheese, now according to your menu the burger should of had lettuce, tomato onion and pickle, when I got the second burger back all it had was cheese and a little onion and none of the other condiments, I had a shake and buy one get one. we finished eating and by now it 710pm I told the waitress we would pay our bill and wait up by the door for the shake, well what we stood there for another 20 minutes waiting I told the manager and he had to go back and raise his voice and told the kid to make it now, after he did that it was no more then 30 sec. and the manager was handing the shake to me. Now I may be wrong but I think the cooks and other people working in the back have no idea of what costumer service is or what it stands for. I don't want any thing in return for this complaint but it will be along time before I visit stake and shake in the future. The manager and the waitress's were great the problem lies behind the scenes not out in the front. thank you for hearing me out.
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Loss:
$6
Olene Eif
map-marker Charlotte, North Carolina

Walking zombie waiters

I decided to eat at there at about 10pm for a quick meal at the south blvd location basically pineville,nc... Me and two other people sat down with the menus and no one ever came out to take our order for 20-25mins so we had to stop a waiter and ask if we could place an order...... then after that the waiter had an attitude as if we weren't patient enough or didnt want to work... Everyone was complaining even when people only ordered a simple drink or shake they would take like 20 minutes to come out which is ***.. Also The manager and employees were complaining outloud about how customers do not tip.. I was just like if you do your job well.. then you might get a tip other then that you will not/ dont deserve a tip..
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Anonymous
map-marker Carrollton, Georgia

Unacceptable behavior of an employee of S N S

When we parked our three trucks 5 of the men got out waiting on my one of you employees that was sitting in her car smoking yelled at them "give me one of those 4 wheelers" and they just looked at her. She then yelled out to them as they started walking toward the door of the "better yet just take me with you". I then got out and headed that way behind them and she started laughing with this embarrassing laugh. I thought that was very inappropriate of an employee to act like that and cat calling. These men are married to my friends and they sure wouldn't appreciate that at all and nor myself, I just happen to be with mine. One of them made a remark that she acted like a lot lizzard. That is not how I would want my employees acting on or off my company property nor should they be smoking in the parking lot where we have to walk through the smoke to get to the door. After we got in and got a table we waited 25 minutes and noone took our order or got us drinks, we decided to leave and go to Arby's. This is your reputation so it is up to you how you use this information. Thanks
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1 comment
Guest

Wow, she sounds like a skank.

Anonymous
map-marker Connersville, Indiana

Bad Service Review

Went to a steak n shake in Richmond Indiana last night about 8:00 pm. We were seated and told our server would be right with us. 10 minutes later there we sat , no water, no waitress yet. And to our left sat a couple who said they had ordered their food a half hour before us. Needless to say we got up and left and went down the road to MC Donalds. Not the 1st time we've walked out of there either without being waited on!!!!
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Anonymous
map-marker Port Charlotte, Florida

Poor Service Review

Restaurant floor and bathrooms are nasty, waited way to long for food, husband had to refill our drinks because our waitress disappeared.
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Anonymous
map-marker Flossmoor, Illinois

Steak N Shake Sandwich Review

I jus left store 219 n ur service was just horrible not to mention I paid 29.00 n my order was wrong n cold .
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Anonymous
map-marker San Jose, California

Bad Service Review

Had to wait excessively long time and had to seat ourselves. Only 2 servers for too many customers. Had to ask for managers to take order.
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Anonymous
map-marker Tampa, Florida

Bad Service Review

You fired the only good server you ever had Michele @Richmond Indiana location just left after waiting 40 minutes without drinks or order taken.You suck!"!!
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