Linard Iiz
map-marker Tallahassee, Florida

Compliant

The steak n Shake on Capital Circle, Northeast in Tallahassee Florida advertises or post that it closes at midnight. I pulled in at the drive-through window and they explained to me that they could not provide me service because they were closing early. It is a poor situation where a large corporate entity like that post false advertisement about hours of service for late night travelers.
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Tedra S

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Verified Reviewer
| map-marker Colerain, Ohio

Customer service is not good at all

Would not give me my money back it took to long for my food and when I went to get my money back the lady said that she was not going to give it back to me
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Preferred solution: Full refund

Jason S Chw

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Verified Reviewer

Complaint

Nobody was attending the drive through. So I went inside, just to find out no cash accepted. Not to mention it was pouring down rain. Not a good experience at all. I've been in the service industry for over 25 years and in my opinion your location in Rock Hill off cherry Rd is not up to par
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Preferred solution: Just get it together. I will give it one more chance in the next week or so. If it's the same, I'll never go back. We'll see

Alyssah Ous
map-marker Chicago, Illinois

Where’s the meat on the sandwich??? Worst service ever with no waitresses. We ordered at the counter and picked up our order at the counter! Covid is over people!!!!!

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No waitresses!!! Ordered food at the counter or kiosk picked up food at the counter! Paper then steak burger meat! More bun and pickle than meat!!!
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User's recommendation: I wouldn’t waste your time at this restaurant site

Gwen S Toe

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Verified Reviewer
| map-marker Sarrola-Carcopino, Corsica

Complaint

A drive thru employee used my debit card to buy fraudulent stuff for himself after shift in Greensboro, Nc Steak n Shake
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Loss:
$400
Pros:
  • Good food
Cons:
  • Thief at drive through

Preferred solution: The employee should be fired.

User's recommendation: Don’t go

Anonymous
map-marker Versailles, Missouri

Did not receive my reward points

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I put in my bar code numbers and received a message: something is not right. Sorry this bar code number is not right.
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Tyler J Ycl

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Refund

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Steak N Shake - Refund
Steak N Shake - Refund - Image 2
I ordered online got to store and no one was there and said on drive thru closed on Monday and can't get ahold of anyone
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Loss:
$23
Pros:
  • Good food
Cons:
  • Can not get ahold of anyone with any issues

Preferred solution: Full refund

User's recommendation: Don't use the online

Anonymous
map-marker Evanston, Illinois

Survey code for milkshake did not work

Steak n Shake Company has not responded to me. On July 4, 2023 which was within 30 days of June 7, 2023 issue date to my gmail of Free Shake code P13KPD4 when their staff at their Evanston, IL. location entered this code for me the machine responded with "NOT RECOGNIZED CODE". So I DID NOT receive a free shake. CAN YOU HELP??
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User's recommendation: Wasted my time

Female Ehv
map-marker Joliet, Illinois

Really bad and unprofessional service

Your manageras she said she was at Joliet Steak and Shake called me an old *** twice to my face. When asked for a manager she said she was the manager. As this type of service no one should have to encounter and I'm going to press charges on her.
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Preferred solution: Termination of this unprofessional manager. As i find it really hard to believe she is the manager because what manager will call a customer an old *** twice to the customers face. No good.

User's recommendation: Don't go to Joliet Illinois Steak N Shake because the so called black girl with baby braids and blue hair color is extremely unprofessional as who is it that will call the customer an old *** because I told her my burger bun was cold and even asked her to feel it and then she jumped super rude. Really Bad Service

Tura Smm

The service was absolutely terrible. I have never experienced anything this bad at a steak ‘n Shake.

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Steak n Shake on River Point Ave., Colorado needs a new manager ASAP. The restaurant was an absolute disaster and it took 45 minutes to get my food. There were three other people in the restaurant and the employees were laughing and joking and throwing food at each other. You guys need to get your *** together, I love steak n Shake, but this really upset me and made me sick to my stomach
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Preferred solution: Full refund

stella l Yto

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| map-marker Bolingbrook, Illinois

Gift card

Steak N Shake - Gift card
i bought a gift card and the balance was 0 i went to steak and shake to use it and they told me balance 0. when i called Groupon where i bought they told me i redeem today. Somebody is stealing my money. i had to pay my meal with credit card ans on too they never find out about the problem with the gift card
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Legion Nxp

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Complaint on Manager

Steak N Shake - Complaint on Manager
Steak N Shake - Complaint on Manager - Image 2

To whom it may concern,

I had terrible experience at one of your steak &shake locations last night at

1459 Capital Cir NW, Tallahassee, FL 32303. After hard days work of helping patients i picked up my children and decided to get something to eat from your establishment.

I order our 5 meals and one extra sandwich with 5 drinks. First the short female manager gave me a spilled drink out of the window, looked at it fall over, then pretended she dint see it. She didn't offer to wipe it off or even change the drink out. Then I got home to notice I was only given four sandwiches.

I called to notify the store and was told to bring the receipt and they could address it. I drove back to the store, taking more time away from my children. Went inside your establishment and a tall nice older lady looked at my receipt, I told her what was missing and she began to assist me.

Then the same short black female manager came out with a attitude to ask if I made the call to the store. I told her I did, then she told me with an uncalled for attitude they put all the sandwiches in the bag.

I told her I had the reciept and pictures to show the food I was given, then in the mist of showing her the receipt, she began to get loud saying I kursed at her when I did not. I explained to her several times I did not, she wanted to over talk me, try to tell me what I could say, and told me I don't have first amendment right to speak.

Last I checked I am the customer not the overly entitled supervisor who was indeed wrong on what was put in the bag, and in her approach in deal with a customer.

I paid for my meals, I had to call the store to tell them it was wrong, and I had to drive over 30 min to your store backe and forth from home to correct the issue that the store made.

Please contact me about what can be done with this unnecessarily rude women. She would benefit from more customer service training, if she is going to manage anything.

Tracey

Check 40233

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Pros:
  • Normally good service
Cons:
  • Bad management

Preferred solution: Apology

User's recommendation: Go to another restaurants until managers like this who are looking to make scene are gone

Anonymous

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Verified Buyer
| map-marker Cambridge, Maryland

Fingernail

Steak N Shake - Fingernail
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I went to steaks and shakes in millersville md I had a fingernail in my burger thats disgusting how would you feel
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Anonymous
map-marker Orlando, Florida

Theft by management of Spring Hill location !

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$100 cash STOLEN by drive up window ! $ 57 on my credit card !! $ 157 for FOUR kids meals !! Harassment of the elderly is a FELONY in the State of Florida !! The management is Rude and not in compliance with ADA American Disabled Act My placard was in CLEAR view of the extremely rude and downright ILLEGAL activities occurring at that location !!
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User's recommendation: Don’t go there !!

Anonymous
map-marker Pennington, Alabama

Order mess up

I have not heard anyrhing feo. Steak and Shake. I have tryed calling but no luck. They do not answwar. Poor customer servie.
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User's recommendation: Do not go there

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