We went to the local Steak ‘n Shake in Florence kentucky. We walked in and stood for maybe 5 minutes before the girl came over to seat us.
They were not busy. She said your server will be right over. She sat the couple that came in behind us. She got there drink order right then.
She brought the drinks to them took there order. All this time we are still waiting. My husband asked if she could get us drinks and once again said your server will be with you. After 10 minutes or more we left.
I manage a restaurant and if my staff treated a customer this way.
They wouldn’t have a job. I will never go back again.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.