We are native St.Louisians and Steak n Shake has been a way of life in our family. However, our experience over the last year and SEVERAL visits to various locations in St LouisCounty,MO (thinking maybe we would find a good one) we have decided not to go back or recommend Steak N Shake.
First of all the floors and entry ways are filthy (some of the same papers and trash in entry for over a month) Service is slow and disorganized. We left the drive up after a 31 minute wait and when we did get to the window the order was incorrect. The Ellisville, MO location is where most of these problems where experienced. On more than one occasion waiters and waitresses and sitting at a long table with their heads down sleeping while almost every table in the place needs to be cleaned and people are waiting for food.
I would say that it will be a miracle if these restaurants are still open next year if changes in personnel are not made SOON. It seems no one has the energy or knowledge of what it takes to run a restaurant. A trash can sitting by the pick up window is so dirty that it takes your appetite away. The place is a smeared up mess!
Goodbye to Steak n Shake. MJK