my daughters and come in to your place a lot and here lately service hasn't been as great as in the pass we have waited to be served on more then I trip as long as 20 min . some times we came in and there were 3 watreiss one line cook and 1 prep person .while the manger on duty just stayed at the reg. I don't know if it is the staff or mangerment changes that has made the outcome the way it is now or whats going on in the colonial heights va store.but I feel if it don't get fixed service will go down even more.
Review about: Steak N Shake Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $21.
Preferred solution: Let the company propose a solution.
I liked: Good food, Food when it is done correctly.
I didn't like: Customer service, Very very poor sevice.