Not resolved

Two families came in after we ordered,got there more extensive orders 20 minutes before we got our simple cheeseburgers and fries.A man at the next table ordered a chocolate shake and had to wait on that for 25 minutes.I talked to the manager about the service,all he could say was they were busy and the cooks got confused on the order.It was my son's and daughter's birthday outing and they like Steak and Shake,but the poor service and lack of managerial control is hurting your business.My wife and both daughters work in fast food businesses and aren't that slow.University Madison,Alabama is where we had the bad service,we will go to Decatur,Alabama from now on

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Slowness, Lack of motivation.

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