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1 comment

Was at location 145 in Kokomo, IN. Walk in was seated.

Only two other families in the whole place. Finally had to ask when we were going to be waited on. The waitress immediately had an attitude. She took our order.

No apology, etc. We waited an extremely long time for our food. Two double cheeseburgers, 2 order of fries extra crispy. She did evidently come by and say it was taking longer due to the fries having to extra crispy.

When we finally got our food fries were not even warm. Cheeseburgers were warm but not hot. Our waitress never checked on us again. My drink was empty.

Needed a refill. Never got one.

Here name was Brittni A. Needless to say she got no tip...

Product or Service Mentioned: Steak N Shake Waiter.

Reason of review: Poor customer service.

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It's Kokomo... What did you expect? No one cares....

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