Friday evening we went through the drive thru and sat in the line forever before even getting our order taken. When we finally got our food ordered and got to the window there were 3 employees standing around talking!
So we get our food and my fiance asked him if we got everything and he said yea. So we pull away and i looked in the bag and of course some food was missing. So i go inside and the girl i spoke to was pleasant and had someone get our missing food.
While i was in there the girl that ordered before us was in there getting something that they forgot on her order. She even said on the way out it was the worst steak n shake drive thru she had ever been to and i agree.