My family and i went to the steak n shake on omniplex dr fairfield, oh at about 12:35pm today, our order was taken at around 1:10, i watched 4 other groups of people leave because of no service, i went to the register to ask how much longer because my 2 year old and 2 month old started to get fussy, i was never given an answer but instead a lady in thr kitchen yelled we are short staffed everybody needs to calm down. I was then told by the young guy who took our order that he never put our order in and he did apologize but after waiting over an hour for our food with nobody telling us when to expect our order or apologizing for the wait we left!!
I frequent steak n shake atleast once a week (not this location) but will NEVER go back. We are EXTREMELY upset we wasted our day at this steak n shake with horrible customer service, i had to lug my 3 kids and mother back into the car with my 2 year old and 10 year in tears because they were starving, a gentleman behind us offered his cheeseburger to us. This needs to be addressed, if someone would have told us they were short staffed and give an estimated time for food we could have made a decision to stay or go.
This is ridiculous. I would like to also add i then waited 10min on hold to issue this complaint but nobody answered.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.