I dont even know where to begin.
There were only three other tables with customers when we walked into the restaurant on West Washington by the old airport. The manager just stayed in the back by the kitchen watching us stand there for at least 10 minutes.
There were several dirty tables and the lady who finally seated us was hacking up a lung and kept Disappearing to a diff table where a guy and girl were sitting while she was on her phone hanging out with them. As the lady finally came And took our order, the guy and girl (not in a steak and shake uniform of Any sort) kept walking into the kitchen and helping her. It was sketchy to say the least and made us uncomfortable as they werent wearing hairnets or anything while
Mingling around the food prep areas talking About how they need to order $4 meals to Pay the people At the hotel theyre staying at and getting married on 4/20 in Colorado while high, of Course. We watched our food come Off the line (the cooks seemed fine) and the coughing lady brought it straight to us and told us to take it off the tray ourselves as she didnt want to
Get us sick.
Ummm. Okay. The 4/20 girL (Who didnt work there) came and brought our drinks. The 420 guy brought a kitchen receipt but not our actual food receipt.
We watched the 420 People take their backpacks to the kitchen and come
back out full. Meanwhile the manager was discussing another upset customer with the coughing lady, dipping their noses and fingers in a glass of coke that the customers were disputing. She was cussing and visibly
Mad at the customer for their complaint.
When we went to pay, the manager cashed us out but did not provide
A detailed Receipt.
I have a feeling we helped Pay for one of the $4 meals
The 420 People needed for Their hotel rent.
Besides three of 4 of us getting
Sick late that night, The whole experience was sketch to say the least. I Am requesting a refund as this establishment needs to be shut down.
Please refund my $26.72
Reason of review: Poor customer service.
Monetary Loss: $27.
Preferred solution: Full refund.
Steak N Shake Cons: Unclean, Manager and several cooks did not have hats 2 times now, Attitude ofthe manager and lack of service, Waitrest.