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Your location at 4511 S Laburnum Ave, Henrico, VA 23231 is the the absolute worst!! I've been to so many different ones but this one will always be the worse location I've ever been too! The fact it's still in business is sad! The food is either too soogy with too much...
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2.5
#1090833
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I was thinking I would give Steak and Shake one more chance. Bad decision. I clearly stated what I wanted on my hamburger. Even stated what I DID NOT want on my hamburger. The girl taking the order repeated it back. I was given the sack at the drive through...
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1.0
#1088800
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On August 7th, we stopped at Steak & Shake in Auburn, IN. I had ordered shredded lettuce; however, I received leaf lettuce on my sandwhich, then we got two milk shakes, to go. I had a Orange Freeze and it was only half full of "orange freeze", the rest was whipped...
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#1088438
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Steak N Shake - I have never gotten an order correct

Steak N Shake
#1092827
2.2
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Again..... not a correct order. A 5 way chili does not only have spaghetti cheese and beans. It's disgusting that you continue to allow such terrible service.
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Steak N Shake - No service

Steak N Shake
#1092578
1.0
Details
Walked in to a crowd of people waiting to be seated for ten minutes. No hostess. At least 6 tables to be cleaned. Nobody on it. After 5 minutes a girl said the hostess will be with you in a minute. Well after 10 minutes the people in front us left and then we left.
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Steak N Shake - Worst experience ever

Steak N Shake
#1091482
1.0
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Took us almost an hour for them to take our order and get our food to us, there was grease running out of my burger, my son in laws burger had a hair in it, and he never got his cottage cheese. I will never go back there to eat.
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Steak N Shake - Shakes

Steak N Shake
#1091110
Hi I wajust wondering g if you guys still have half price shakes in the morning time like the afternoon. I went there this morning and the woman still it was discontinued but it saids it in the sign and online .
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Don't go to maysville rd in Fort Wayne. Pulled in drive thru and there was a paper sign that said no buns, no pickles, no chicken tenders. I ordered anyway, they said sour dough for buns. I waited 15 minutes in the drive thru and people behind me were pissed. All I...
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#1087731
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I used to purchase Steak n Shake at least once a week for my family of 5. Now we go MAYBE go once every 3 months. Every time we go, the restaurant is filthy. The once black and white floor is littered with food and the tiles are gray from dirt. The food is always cold...
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1.7
#1086803
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My BLT went back twice & never got asked if I wanted a refund or anything. The first time everything was cold & had been sitting there for awhile then the second time I got an eye roll from my waitress when she handed me it. I paid 10 dollars for a BLT that was...
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#1086647
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Today about 9:15 am i visited the Steak and Shake location, in the South Euclid, Ohio location, 44121. It's a new store, that is literally, at plaza on the corner of the street I live on. I am a fan and looked forward to the convenience of one nearby and I worked part...
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Anonymous
Anonymous

Steak n Shake, for whatever reason, has the worst reputation for lousy food and service. They need to fire the CEO and replace everyone in Corporate because what they've got ...

5.0
South Euclid, Ohio
I didn't like
  • I refused to spend my time and moey there and obviously
  • There was no service given and people with nasty attitudes
#1085489
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The steak & shake on colonial blvd is by far the worst one, poor management, the last 4 weeks ive went there once a week and each time is worse,i will never go back. I ordered ice tea the first week and was told machine was broken, week 2 still broken,week 3 still...
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2.0
#1084436
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Wakes in waiting 10 minutes to be seated. My 3 kids didn't even get hats,cars, crayons. Waited over 20 minutes just to be asked if we were ready to order . Then waited another 20 minutes just to get our shakes after the shakes arrived it took 30 minutes for our food to...
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1.0
#1084224
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I am a regular a the Palm Coast, Florida Store. It is so dirty, I will not go back. The bathrooms, the floors, behind the counter is just the beginning. Imagine what the kitchen looks like if the public part is such a mess. A 100 word minimum is ridiculous. Detail is...
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#1083571
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