filters
State:
Show
City:
Show
Product:
Show

Steak N Shake - Terrible

Waited in line for 16 minutes then got the wrong milk shake. Will never do that again
#1517992
Reply to reviews
Show
The last two times I stopped at the Steak and Shake off of Hilliard Rome Rd in Columbus OH has been concerning. First of all I would like to say I love the burgers and use to visit this location 1-2 times week. Two weeks ago I went inside to eat about 3:00pm and they...
Read more
2.7
#1517767
Reply to reviews

Steak N Shake - Non burger in child's order

On April 18, 2019 we bought a child's steakburger at the drive thru and received something that l would not feed my dog, much less a child. It is paper thin, hard with no meat or burger to be seen, and appears to be greasy pan scrapings. See two photos. I will happily send it to you to analyze. I would like a refund on this item appearing on Order 509990, time 8:17 pm at the Turkey Creek SnS, Knoxville,TN.
1.5
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Quality of Food
Value for money
Website
#1517625
Reply to reviews
Show
I’ve had it guys. My family is hungry, your app is horrible to navigate and your drive thru is the only way to get my order and I’m not staying in line that long while your dining room is closed!!!! This is ridiculous, I called about how bad this restaurant was 2-3...
Read more
1.0
#1516958
Reply to reviews

Steak N Shake - Had to ask for water 2 times and pop 3 times after the 3 time I went and filled up mine and the wifes cup that had water in

There service sucks at the mentor ohio store and corporate office
#1515938
Reply to reviews
Show

Steak N Shake - Poor service

I received poor service at there mentor ohio location the day i call corporate and some lady i spoke said someone would call me back going on 3 weeks now and still waiting on that phone call now at least i know all there service sucks
#1515930
Reply to reviews
Show

Steak N Shake - Report of sign but no restaurant

Nothing happened, just want to report that there is are Steak 'n Shake signs at the corner of Abrams and Park in Dallas, Texas and there is NO Steak 'n Shake there! It's a crummy gas station that doesn't even have decent bathrooms. I wish there was actually a Steak 'n Shake there!
#1515841
Reply to reviews
Show

Steak N Shake - Reason y ur closing stores

Your owner needs to realize hes not in taco business any more 1st go back to original menu u added to much different kinds of burger ur killing dressing worker 1st off u make ur burgers to order which is great so takes ponger no accountability to distric manager y u got ridof them when u did that was mistake dont allow employees to have phones at work hinders their performance once sucessuful company now stores closing do to these issues plus todays socie5ty is lazy n not trained like past go back to what made steak n shake sucessful original shakes not as many flavors r sizes steak n shakes burger fries shakes do away with all fancy burgers
#1515797
Reply to reviews
Show
Friday evening we went through the drive thru and sat in the line forever before even getting our order taken. When we finally got our food ordered and got to the window there were 3 employees standing around talking! So we get our food and my fiance asked him if we...
Read more
#1515348
Reply to reviews

Steak N Shake - A pure waste of time

They took my order through driverthru which was a 20 minute wait. Lied to me and told me kid's meals dont come with drinks. I asked for a manager and she rolled her eyes at the qindow as i expressed concerns. She had an attitude in her tone. I asked her for her name and she took her headset off and walked away from the window after saying, I don't have time for her!" None of the staff told me her name and daid they werent allowed to disclose that information. Went home and my food was still incorrect. They gave me plain burgers with bread and nothing else. Like jail food or something. I am over thatbsteak and shake. They have attitudes, theyre uniforms are always dirty and the quality of people is not there.
#1515005
Reply to reviews
Show