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I took a friend of mine to S&S on Commercial Drive in Park 100, Indianapolis, IN. This S&S is always understaffed, and today was no different, but the waitress was a real bitch. I think our order was lost and inquired about it. She snapped at me like a pissed off...
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2.9
#1128788
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The worst Steak N Shake ever!!! Drove 65 miles just because we are such a fan of the franchise. Extremely disappointed! The place wasn't even that busy but way understaffed and lousy service. The cook is yelling hey I need somebody to take over I have to take a ***...
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#1127885
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Asked for a turtle dove milkshake with extra nuts. First it took 15 min at the drive through after they decided 10 min in at the qindow to pull forward. Then when i received the shake it was melted with so much salt in it i couldnt even taste the icecream. I could tell...
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1.8
#1125714
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Steak N Shake - Sitting in line waiting for a burger and a coke for 13minute

Steak N Shake
#1129231
No thingjust slow service Gets slowerr every timere.e i come h
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Steak N Shake - Need to talk to someone about a store

Steak N Shake
#1128852
2.8
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I couldn't hear so i will call back!
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Steak N Shake - More store

Steak N Shake
#1128202
4.1
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I live in zephyrhills Fla and you need to bring a steak n shake store to our town. We have to drive 15 miles to the closest store and we appreciate it very much if you could give our town a chance at having your business close to us.
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Steak N Shake - Terrible service!!!

Steak N Shake
#1122505
2.0
Details
Can’t believe how long I have been setting in the drive through lane. Servers rude and couldn’t care if you got food or died in the drive through lane Last time I give you guys my hard earned money!!!
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Stopped for my breakfast as usual Ordered 4 Tacos and a large black coffee Waited ten minuets and had to beep the horn the horn for attention waited another 5 minuets and still no food or coffee employee came with my food and ask I pay again for same order told...
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2.8
I liked
  • Greeting and order placement
I didn't like
  • Long delay no communication why order was delayed
#1124918
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i went to my local S&S, which is 20 mins from home. i was starving and prepared to dive in when i got home. i was already annoyed by the WORST cus. service ive ever rcvd there (which is saying a lot because they are notorioysly awful, youre never greeted, never...
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2.8
#1124828
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Waited in drive thru 20 minutes Worker could Not get order correct when I was Finally acknowledged after 20 minutes! Get to window wrong amount wrong order she rolls her eyes when I tell her correct order asked for mgr she rang it up Wait for food girl hands me one bag...
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1.7
#1124646
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We ordered a few different meals. The two frisco melts, a double cheeseburger, the turkey club, the bacon cheeseburger and two shakes. The shakes weren't even good which is what your business is famous for! When we got there to pick up the food, NOONE was working the...
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1.5
I didn't like
  • Wait time
  • Service we got
  • Poor food quality
#1123913
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I used to brag about quality of Steak n Shake. My recent experiences took place in the last 3 weeks, at two locations I frequent (used to) while traveling. No more visits to Mt. Vernon, Illinois or Merritt Island, Florida. Took almost 30 minutes going inside to get a...
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3.4
#1122992
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Bobby Caldwell frequently ridicules this Asian server by making fun of her ethnic features such as large head size. He resorted to calling her names such as "big-head." He has made other derogatory comments about her and has laughed at her shortcomings in front of...
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#1122370
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Steak n' Shake is known for punishing hard workers and rewarding their favorites that happen to be lazy. Just look at how they treat the very nice Asian server at 1525 S. Kirkwood Rd, Sunset Hills, MO Steak n' Shake. The management and workers shout racist comments at...
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#1122364
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