This last time I waited in the Drive-Thru line for 20 minutes before being asked to pull over. I told them no because I've already been sitting here for 20 minutes and I don't want you to forget about me like you did last time.
30 minutes later I finally got my food everyone in the Drive-Thru was mad as *** because they were stuck behind me and couldn't get out.
The time before that the drive-thru was broke me and my son went inside order our food and she set it on the counter and didn't give it to us so I told my son to reach over and grab it so we could leave. That took about 20 minutes.
Product or Service Mentioned: Steak N Shake Drive-through.
Reason of review: Poor customer service.