Manufacturer: Steak N Shake Clear all filters (248 of 34393 reviews match)
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6 employess were standing by the drink station talking and laughing when my husband and I walked through the doors. Sign states to wait to be seated, oh boy did we wait. The 6 employees turned into about 8 or so before anyone noticed about 3 to 4 minutes later that we...
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Classymother4Real

Classymother4Real Go to the one in Elkhart Indiana. The service is wonderful at night

Very little help and little customer recognition. My last trip had dirty tables everywhere I was handed a menu and pointed towards a table in the back. I left without ordering after a 20 minutes wait with no waiter acknowledging my presents. Sad but I probably won't...
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Classymother4Real

Classymother4Real Maybe they need new mgrs.

The only think I can count on with Steak N Shake is that they will charge me the full amount to the penny. I hope you will use all the money that your collecting on wrong order to send your staff to customer service school to learn the meaning of GOOD CUSTOMER...
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2.5
I liked
  • Food-hamburgers and fries
I didn't like
  • Bad customer service and slow slow slow
#1034354
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Steak N Shake Customer Care Review

#1036798
5.0
I enjoyed Courtney in elkhart indiana she was awesome new but so pleasant. Great clean quick n friendly. I give them a 10 star.
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Steak N Shake Customer Care Review

#1032849
4.5
1.The nastiest ladies room ever! 2. Waitress spilled my coffee and didnt even offer napkins! 3. Undercooked food,but the biscuits they were hard as rocks! 4.Waitress never checked to refill drinks! 5. Took forever to pay our bill,they were talking to their friends and horseplaying! Store# 3003004
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Steak N Shake Customer Care Review

#1031577
Waited to be seated 5 mins before cook said sit anywhere. Sat down while noticing I had been there 10 min . I began noticing employees eating and drinking ignoring that I was there. This store is in Bradenton Fl off of Cortez Road. Needless to say I left
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Steak N Shake Customer Care Review

#1030399
1.0
So i sent a letter about some. Issues with steak and shake in clearmont. Fl and i have heard nothing back see this is what talking about
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Came in on my one hour lunch, arriving at 2:40.Received my food at 3:12am. One cook, one front worker doing drive Thur and in store. It is obvious drive thru was the priority. Now 2 associates and myself are going back to work with food that's gonna get cold. The...
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first of all the mustard bottle were dried shut with dried mustard oozing from the top cap the server was rude and then he got snotty due to not getting his tip on Saturday the 8th at about 2 pm am not happy with the service I received I have gone there several times...
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Awful experience.Brought my 5 grandkids and daughter in law on 4/7/17 to the one on Clyde park and 54th street. Ordered food when it came wrong order. Then ordered shakes buy one get one free and then at 2pm ordered a 50% off one Which they said I can't. then I gave...
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Steak n Shake 7101 W.Colonial Blvd Orlando, FL 32818 407-297-6650 This Store is unorganized, Uncivilized employees that wear hair weave so long that it hangs to the floor and fake nails that are long and dirty. The employees DO NOT know how to make shakes or any food...
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I pull away saying how *** this place is for how they treat a customer. He was rude and very disrespectful. If he is a manager in this place he needs to be trained again fast or demoted. I felt very disrespected as a customer and the way the man looked at me had me...
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This is the second time this has happened to me. The first time was the worst, but the manager didn't care. This is the last time I am ever attempting to eat at a Steak n Shake. The service is absolutely ridiculous and I cannot believe that these restaurants are in...
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We have three people in our family with birthdays within two weeks, so Grandma and Grandpa always take us all out for a combined birthday dinner.We arrived at the restaurant at 4:30 and put our name in for a table of eight. They told us that it would be a half an hour...
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Anonymous

Anonymous You went to Steak 'n Shake to celebrates someone's birthday. Let's talk about how you treat your family on special days by taking them to such a *** place

4.0
I liked
  • We went elsewhere to eat
I didn't like
  • Manager then pretty much told us we were not telling the truth
  • Manager could not grasp what we were complaining about
  • Poor treatment from staff
#1028616
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