Manufacturer: Steak N Shake Clear all filters (196 of 24551 reviews match)
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No service at counter for me and my wife. Had to ask for service several times. Should have stayed in the long wait line as sitting at the counter did not help. A nice sorry for your wait would have been nice. Instead rude quick waitress. I don't get out much from lunch. Back from doctors appointment. The whole experienced sucked. Would like to have been treated as a customer not an inconvience Blaine Aldrich Comfort Service Inc deLand , FL...
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1.0
#997134
We live in Fort Myers Florida and have 2 Steak and Shakes in our area.Both are a disgrace to any type of restuarant. The service at each of them is horrible. The product you serve is GREAT. This week we asked for the music to be lowered and after we ate the music was still bleating. You can't ever get a second cup of coffee. The waitress at your company have personalities of fish. There was a waitress that worked at the colonial location. She...
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offconsumerpissed

offconsumerpissed Simply going off of your complaint, I think I know why the waitresses avoid you.

2.8
#995275
I have gone to the steak n shake on sugar Creek after work a few times and will stop going there. Tonight the manager was being rude to some employees while cooking, there was a male fixing plates and said he was sick while touching the food and area and the manager said just let me know if you get worse. Apparently employees don't realize that most all conversations can be heard in the dining room. I have heard many conversations that customers...
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Steak N Shake Customer Care Review

#998771
1.0
Waited 10 minutes to even be seated. They didn't acknowledge us the entire time and we were the first people in line. Then a crack head looking woman finally sat us down( her name was Kim) and never came back. About 15 minutes later she told another server that she never sat us down and we just walked in and sat down on our own.
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Steak N Shake Customer Care Review

#995166
2.7
Waited to get a table. Then waitress never came. Waited 20 minutes. Asked a server to get out waitress. She still never came. Then talked to Manager. Manager said he would het her. STILL NEVER CAME!!! WENT TO WALK OUT AND TOLD MANANGER WE WERE LEAVING BECAUSE OUR WAITRESS NEVER CAME AND HE JUST LOOKED AT US LIKE OK WHATEVER!!
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Steak N Shake Customer Care Review

#994942
2.0
I just left the steak andshake in melbourne fl number275 i ordered my food at 132 at 158 it still was not up so i asked for manger (who was rude) he saidmy was coming up tbe waitress had toldme that at least 6 timez all ready . i really like the food but wont be going back
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Steak N Shake Customer Care Review

#992344
1.8
Worst service ever wrong food nothing was right had to keep asking for the right srufd and still evrything was wrong i didnt get a receipt after using my.debit card asked for everything on my sandwich and i gor a tomato only sandwich
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Steak 'n Shake Friday Evening 01/20/17 When I arrived there were ; 7 occupied tables, parties of 7,4,2,2,3,4,3 customers & 1@counter One server appeared to be working with a second server standing around. Seated @ 10:01 Ordered @ 10:04 Received Drink @ 10:07 Received Food @ 10:21 Received Silverware & Napkin (after food) @ 10:24 Ordered Chili 3 Ways No grated cheese offered Saltines were stale Did server checked back - no Was a drink refill...
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offconsumerpissed

offconsumerpissed Lol. Wow. I've seen some bad attempts at getting handouts, but this? You timed when you got your soda and chili (w/ no grated cheese LOL)?!?!?

the customers here aren't number one priority, more like number ninety five, the management would rather shoot the bull with the waitresses than to serve you, the sign as you walk in that states'' please wait to be seated'' don't apply to them, you have to stand there looking like an *** if they don't get to you right away, sometimes they look at you like they never saw a human being before,i went in there in the early morning hours on Monday,...
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Anonymous

Anonymous SnS has the worst reputation amongst restaurantchains for customer service. I don't even bother with them anymore.

1.0
I didn't like
  • Whole enchilada
  • Lazy server assistance
  • Management
#991698
I was charged on my sprint bill for food I never received totaling $21.35.I called and created a complaint with Steak N Shake the same night. Do not use the "add to bill" option with the LEVEL UP app as this is a complete scam. The software system at Steak N Shake that connects to LEVEL UP and SPRINT IS NOT WORKING PROPERLY. No charge should ever be allowed to go through if the food is never picked up. 5409150683 PHILLIP W. I WANT THIS ISSUE...
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came over and said " I am not suppose to do this, but you have been waiting for a long time". I guess she could have gotten in trouble because she was not the hostess. I told Kristen that she needed to be the one to train others that you hired. Her smile, pleasant personality and great service in a timely manor was GREAT. Kristen W. made it a pleasure to eat at Steak n Shake. She made your customers want to stay and eat. While others were to busy doing nothing, Kristen took care...
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2.7
#988145
We live in the area and have visited store # 7807802 three different times.we had bad service and slow to get order first time, cold food second time and tonight we waited for 30 minutes to get food after ordering or waiter name Saadiq took our order we had to flag another waitress down to check on our food 30 minutes late. it a safe bet in will NOT be back there. If I were management I think I could make some changes there. Your business is...
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1.4
I didn't like
  • Slow service and cold food
  • Wait time for food
#984059
The service was terrible for the second time.My family and I went on Black Friday and waiting 1 hour and 30 minutes and never got our food but people who came in after us ate and was paying their bill when we walked out. Then my family and I decided to try one more time and the place had 3 maybe 4 waitresses working and at least 7 tables were empty and still had dirty plates on all of them. The manager never helped the girls and then we waited...
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We got our in restaurant order.It was fine. We ordered more to go, when that food was delivered. Waited 35 minutes. Brought burger, no shakes. Manager stopped by. When we went to the register, I asked for our "to go" order to be comped. Manager at the register said "we cannot comp the order, and let you take the food". Really? That's what "comped" means. Paid for all but milkshakes. Will not go back to Mt Sterling KY store EVER. I live here, and...
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offconsumerpissed

offconsumerpissed So sad. If you can't afford to eat out, then don't. But don't try to be so pathetic and try to beg for free food at these restaurants. It makes us people worth a *** stuck pay...

Anonymous

Anonymous YOU'RE JUST BEING A CHEAP SCHEMING ***