Manufacturer: Steak N Shake Clear all filters (260 of 38529 reviews match)
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Where I work customer service comes first. You would think they would have offered me voucher for taking so long but nothing came of it. My kids love eating here but I don't think I will take them back. We have been to this restaurant numerous times. Not looking for...
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Anonymous
Kemmler

You've been there "many times". One bad experience ? You're lucky. Somebody screws up something in every business, everywhere, every day.However, you would do yourself and yo...

#1049551
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We have given the Hampton S&S multiple chances and it never fails we get there get seated and no one comes over to even ask to take our order.You don't see the managers walking around like you do at other S&S's. they need a hole new crew. We don't live far from the...
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1.4
#1046304
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Hello my name is Doug patz just went to the Steak and Shake in Valparaiso Indiana I've been going there for years your staff is 100% awesome that store needs to be given Kudos constantly always Pleasant always professional always customer-oriented whoever the trainer...
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5.0
#1039331
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Steak N Shake Customer Care Review

#1047641
4.3
I am not complaining about anything. I am complementing the service by an employee. His name is Alex Z. He was very polite and gave good service.
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Steak N Shake Customer Care Review

#1038957
I am extremely disappointed by the service provided by an employee named, Zach. He was extremely disrespectful, was on his phone, and made vulgar comments regarding the customers and fellow employees. If people like him continue to be employed by this company I will no longer be returning. Extremely disappointed.
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Steak N Shake Customer Care Review

#1038952
4.4
An employee of steak and shake, Zach durick was one of the rudest workers I have ever come across. I personally saw him spit in another customers food and blatantly lied to me when I questioned him about it. I will never be going back to this place.
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Steak N Shake Customer Care Review

#1037828
1.0
The Steak 'n Shake in Mooresville IN has the worst service. We just left the restaurant without service. We sat there for over 15min while staff walked by us without evening saying a word. We didn't get drinks or even a I will be with you in a minute. My husband got up went to the counter and asked if we could get helped and still no one came. Horrible service
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6 employess were standing by the drink station talking and laughing when my husband and I walked through the doors. Sign states to wait to be seated, oh boy did we wait. The 6 employees turned into about 8 or so before anyone noticed about 3 to 4 minutes later that we...
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Classymother4Real
Classymother4Real

Go to the one in Elkhart Indiana. The service is wonderful at night

1.0
#1036619
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Very little help and little customer recognition. My last trip had dirty tables everywhere I was handed a menu and pointed towards a table in the back. I left without ordering after a 20 minutes wait with no waiter acknowledging my presents. Sad but I probably won't...
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Classymother4Real
Classymother4Real

Maybe they need new mgrs.

#1035577
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The only think I can count on with Steak N Shake is that they will charge me the full amount to the penny. I hope you will use all the money that your collecting on wrong order to send your staff to customer service school to learn the meaning of GOOD CUSTOMER...
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2.5
I liked
  • Food-hamburgers and fries
I didn't like
  • Bad customer service and slow slow slow
#1034354
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Came in on my one hour lunch, arriving at 2:40.Received my food at 3:12am. One cook, one front worker doing drive Thur and in store. It is obvious drive thru was the priority. Now 2 associates and myself are going back to work with food that's gonna get cold. The...
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#1034194
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first of all the mustard bottle were dried shut with dried mustard oozing from the top cap the server was rude and then he got snotty due to not getting his tip on Saturday the 8th at about 2 pm am not happy with the service I received I have gone there several times...
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1.6
#1032760
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Awful experience.Brought my 5 grandkids and daughter in law on 4/7/17 to the one on Clyde park and 54th street. Ordered food when it came wrong order. Then ordered shakes buy one get one free and then at 2pm ordered a 50% off one Which they said I can't. then I gave...
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#1032457
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Steak n Shake 7101 W.Colonial Blvd Orlando, FL 32818 407-297-6650 This Store is unorganized, Uncivilized employees that wear hair weave so long that it hangs to the floor and fake nails that are long and dirty. The employees DO NOT know how to make shakes or any food...
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#1032294
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