Manufacturer: Steak N Shake Clear all filters (218 of 29087 reviews match)
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Walked in Evanston Illinois steak and shake to hear two staff members in the kitchen arguing then a Jamaican woman set me down I wasn't seen for an half hour because Carmen and another staff member were arguing so the waiter was in the back cooking and sitting staff a...
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As customers check out each was ask about the service and food, no one had a complaints. I eat breakfast their every weekend so this is not a one time visit. I look forward to going to our local Stake N Shake. I appreciate their hard work and attention to detail, I...
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4.4
I liked
  • Service and food
#1022877
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My wife and I went out to eat at stake n shake on 5960 E main st in Columbus Ohio no one ever came over to take our drink order after 20 min.I told my wife we are leaving. we got up and as we were walking out they ask why we told them we were going to another steak n...
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3.3
I liked
  • We used to like going there
  • We used to li
I didn't like
  • Sevice we got at two stores
#1022635
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Steak N Shake Customer Care Review

#1022950
1.0
We were a big group and we were acknowledged we didnt get greeted nor asked anything when we sat . Never going there bad customer service I've ever had
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Steak N Shake Customer Care Review

#1012071
3.7
1) Takes forever to be seated when many tables are available! 2) 30 min. to get 2 milkshakes after 15 min. to get a table! 3) Very slow to check out. 4) Did not know how to use our gift cards for payment. 5) Always use excuse: help no show! 6) Good burger & shakes but NOT worth the haste!! 7) Have told family NO MORE GIFT CARDS!!!!!
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Steak N Shake Customer Care Review

#1006582
3.1
Very poor service at 5828 South Lindbergh in St Louis mo
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Steak N Shake Customer Care Review

#1006268
3.5
This place pissed me off. First off it takes 15 minutes just to get your drink and then another 20-30 minutes just to get a simple burger. Understaffed and I'm unhappy would never go there again. This place is *** me off!!
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The tables that were open for customers were dirty & not cleaned off. Their was one fat black waitress that was very lazy. She yelled her orders & yelled to others to do her job. Any white person that was there felt intimidated. The employees took their breaks at the...
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Anonymous

Anonymous I can't speak to what your experience here actually was, but the need to point out race of employees makes your review questionable at best

Though Steak'n'Shake has fair prices and good quality American wholesome food, the company lacks good customer service. It takes a while to be seated and I have waited for 10 minutes before when there were hardly any customers in the establishment, instead the...
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Anonymous

Anonymous When you called this Steak n Shake several days ahead of time to let the manager know a party of 30+ would be dining there on such and such date, (so the restaurant could plan...

3.3
I liked
  • American styled food
I didn't like
  • Slow service
#1012231
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Went to steak n shake Mattoon il not very busy but stood waiting to be seated employess wslked by us daid nothing do sat down on our own.Finally went to find waitress many employees back their talking not doing their job.Got menu ordered 5 way chili mac brought us...
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A loud obnoxious fun time was had by all (with plenty of swearing for child customers to hear) except for customers who were not entertained by dining room missing staff to wait on them and check back. My waitress walked passed my food in the window 5 X even after a...
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Anonymous

Anonymous Steak n Shake hires people who couldn't get jobs at McDonalds or Applebee's.

3.4
I liked
  • Food is normally great
I didn't like
  • Managers were not doing their part
  • No customer service
#1005505
Reply to reviews
Everytime you go there the place is empty yet they tell you to hold on a minute at the drive thru and then leave you sot there for 15-20 minutes before they ever take your order. All the managers are just as bad as the workers too busy standing in the parking lot socializing while customers wait. They will never get my money again, the last place i want to spend my hard earned money at is a place who ignores their customer...
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Im thinking what the heck in my mind! Who just looks at a customer speaking and closes the window on their faces. It was like it wasnt even real. I then said thank you very loudly and she still says nothing. Like wtf, I wanted to just ask why shes not responding. Like...
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offconsumerpissed

offconsumerpissed You want her to be fired? The taxes that come out of her paycheck help support your welfare life.

Once i got there there were maybe 5 tables seated and all of the servers were sitting or standing near the bar area instead of checking on their customers. No wonder she couldnt hear me. I gave the nice server at the register my two coupons which should have saved me...
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