Manufacturer: Steak N Shake Category: Customer Care Clear all filters (277 of 41319 reviews match)
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after being sat down at a booth because there were 3 in the party after 10 minutes no one cameto our table and there wAS ONE BIG GIRL WORKING AT THE TABLE LOOKED AT US AND WENT BACK TO THAT TABLE .SO WQE LEFT ANDWENT AND EAT SOME WARE ELSE .AT LEASED WE GOT SERVED AT...
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3.8
I liked
  • Hatted it
I didn't like
  • Bad service
  • Service was not good but bad
#1077554 by anonymous
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At the Indianapolis, Indiana Keystone Avenue steak and shake, I ordered food but the person who took my order was incompetent.She appeared to be a teenager but I'm not really sure how old she was. Anyhow she seemed to not know how to enter an order. I was there at the...
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#1072605 by anonymous
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I am in the service industry and have been the last 50 years and if I gave that kind of service I would have been fired a long time ago. This was store # 325 in Hermitage Tennessee. My Name is Jimmy Brinkley and my telephone number is 615-636-7675 if you would care to...
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Anonymous
Anonymous

I'm not sure why someone down-voted your comment.All you have done is report the facts.I wouldn't eat that junk anyhow. You can do better at home.

#1071635 by anonymous
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Steak N Shake - 20 minutes no service, 4 waiters walked by

by anonymous #1075151
We were seated and waited and waited, had to approach someone just to take our drink order, watched 3 other couples come in and place their orders, this is the second time we have been discrimnated at this restaurant. Never again, i write articles for local eatery reviews for family life, as well for the state journal. Total all out boycott of steak n shake at 540 e edgewood Blvd
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Steak N Shake - Waited for ever

by anonymous #1070582
3.0
The Eureka store is ridiculous, food great. We waited 30-40 mins after placing order and still no food! I noticed that no one had been served since we entered. I asked the waitress how much longer it would be and she said there was still 6 orders ahead of us. It is horrible to have to wait that long for any order ! As much as I love the food I will not go to that store anymore ! Help !!!!
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Steak N Shake - No one seated my family

by anonymous #1053262
2.0
Me my wife and grandaughter stopped at steaknshake in westchester we waited in lobby for ten minutes no one seated us my wife is handycapped so we gave up and left i also noticed 6 tables that were empty but not bused
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Steak N Shake - Satisfied consumer

by anonymous #1047641
4.3
I am not complaining about anything. I am complementing the service by an employee. His name is Alex Z. He was very polite and gave good service.
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I observed 4 sets of customers at tables. No one in rhe waiting area except my family of 5. We left after 20 mintues because no one acknowledged our presence. On our wa y back to the parking lot i was able to warn 3 other couples of our horrible experience. My family...
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#1070524 by anonymous
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We were at the steak and shake in Jacksonville Florida number 310.There was five of us going in and we sat down quick enough because there was not many people in there. We sat there and sat there not understanding why it was taking so long. We got our drinks finally...
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#1068610 by anonymous
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I am currently at the store on SR 192 in Kissimmee, Fl.There is one server here. When we placed our orders we did so with everything we wanted at one time. We ordered chicken fingers dinner, cup of deluxe chili, side of cottage cheese (which I was told they may be out...
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1.0
#1060208 by anonymous
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I went to resturant few customers but looked like enough employees were there. Very rude when taking my order, no personality.. When received order FF were cold and HB just throw together. I ask for a knive she acted like i had insulted her to ask gor something else....
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Anonymous
Anonymous

Manager at Milford SteakNShake yelled at me for calling to complain about cold food at drive thru. She said, you complain once a week. I said yes because the food is always co...

Anonymous
Anonymous

Good luck finding decent service at any Steak n Shake.

1.7
#1058389 by anonymous
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Me and my friend went to steak and shake today in pearland.We waited at the register for at least 5 or 6 minutes before someone came to take our order. Before someone came to take our order the workers just look at us , not one person at least said "we'll be right with...
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4.0
#1058371 by anonymous
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I have worked in the food service business so I get when you get busy and overwhelmed but the guy lacks the community service and and just didn't even care he was losing consumers. I am writing on here to save reviews from online public forums. I can honestly that I...
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Anonymous
Anonymous

"community" service???

2.4
#1055468 by Sb2017
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Where I work customer service comes first. You would think they would have offered me voucher for taking so long but nothing came of it. My kids love eating here but I don't think I will take them back. We have been to this restaurant numerous times. Not looking for...
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Anonymous
Kemmler

You've been there "many times". One bad experience ? You're lucky. Somebody screws up something in every business, everywhere, every day.However, you would do yourself and yo...

#1049551 by anonymous
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