Manufacturer: Steak N Shake Category: Customer Care Clear all filters (285 of 43769 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
product:
Show
Went to the steak and shake in mt prospect Illinois and will never go back there again.No one came to sit us down so after about 15 mins of waiting there like an *** we decided to just sit down ourselves. Another 10 mins a server finally came to us to give us menus. We...
Read more
1.0
#1096558 by anonymous
Reply to reviews
I dont know if that crazy lady had hormones acting up but that is not an excuse to mistreat with your malicious words and actions at your coworker or anybody at your workplace. No decent human being deserves that! We were all just appaled and the rest of us couldnt finish the food so we left. Customer...
Read more
4.0
#1093040 by foodlover
Reply to reviews
I have been a customer of this restaurant since it opened. It always had great service. Now it is a complete disaster. Long lines wait for tables that are empty but not cleaned off. The manager has several tattoos on her arms. Service is extremely slow. The servers...
Read more
Anonymous
RTP108

I am betting the letter writer gets poor service everywhere they go, because of their ignorance and bad attitude. He/she/it sounds like they lead a miserable life.

Anonymous
Anonymous

What do tattoos have to do with anything? How did the tats affect your food and service? I was in the ER recently and treated by a doctor with tattoos all over his arms. Some...

2.0
#1092372 by anonymous
Reply to reviews

Steak N Shake - No service

by anonymous #1092578
1.0
Details
Customer service
Location
Website
Walked in to a crowd of people waiting to be seated for ten minutes. No hostess. At least 6 tables to be cleaned. Nobody on it. After 5 minutes a girl said the hostess will be with you in a minute. Well after 10 minutes the people in front us left and then we left.
Comment
Show

Steak N Shake - RUDE!!

by anonymous #1086863
Food was great!! It is august 12th and I am at the Steak 'n Shake in mooresville North Carolina. The African American girl behind the window was EXTREMELY RUDE. Not only to customers but to co workers. I looked into the window and she screamed to stop staring at her. Not the kind of appearance y'all want to have.
Comment
Show

Steak N Shake - Bad service

by anonymous #1081090
Every frickin steak and shake has horrible service no kindness or hard work put in I do not expect perfect but every stake and shake sucks I think the only reason they are still in business is bc of there shakes
Comment
Show

Steak N Shake - 20 minutes no service, 4 waiters walked by

by anonymous #1075151
We were seated and waited and waited, had to approach someone just to take our drink order, watched 3 other couples come in and place their orders, this is the second time we have been discrimnated at this restaurant. Never again, i write articles for local eatery reviews for family life, as well for the state journal. Total all out boycott of steak n shake at 540 e edgewood Blvd
Comment
Show
My BLT went back twice & never got asked if I wanted a refund or anything.The first time everything was cold & had been sitting there for awhile then the second time I got an eye roll from my waitress when she handed me it. I paid 10 dollars for a BLT that was returned...
Read more
#1086647 by anonymous
Reply to reviews
Wakes in waiting 10 minutes to be seated.My 3 kids didn't even get hats,cars, crayons. Waited over 20 minutes just to be asked if we were ready to order . Then waited another 20 minutes just to get our shakes after the shakes arrived it took 30 minutes for our food to...
Read more
1.0
#1084224 by anonymous
Reply to reviews
after being sat down at a booth because there were 3 in the party after 10 minutes no one cameto our table and there wAS ONE BIG GIRL WORKING AT THE TABLE LOOKED AT US AND WENT BACK TO THAT TABLE .SO WQE LEFT ANDWENT AND EAT SOME WARE ELSE .AT LEASED WE GOT SERVED AT...
Read more
3.8
I liked
  • Hatted it
I didn't like
  • Bad service
  • Service was not good but bad
#1077554 by anonymous
Reply to reviews
At the Indianapolis, Indiana Keystone Avenue steak and shake, I ordered food but the person who took my order was incompetent.She appeared to be a teenager but I'm not really sure how old she was. Anyhow she seemed to not know how to enter an order. I was there at the...
Read more
#1072605 by anonymous
Reply to reviews
I am in the service industry and have been the last 50 years and if I gave that kind of service I would have been fired a long time ago. This was store # 325 in Hermitage Tennessee. My Name is Jimmy Brinkley and my telephone number is 615-636-7675 if you would care to...
Read more
Anonymous
Anonymous

I'm not sure why someone down-voted your comment.All you have done is report the facts.I wouldn't eat that junk anyhow. You can do better at home.

#1071635 by anonymous
Reply to reviews
I observed 4 sets of customers at tables. No one in rhe waiting area except my family of 5. We left after 20 mintues because no one acknowledged our presence. On our wa y back to the parking lot i was able to warn 3 other couples of our horrible experience. My family...
Read more
#1070524 by anonymous
Reply to reviews
We were at the steak and shake in Jacksonville Florida number 310.There was five of us going in and we sat down quick enough because there was not many people in there. We sat there and sat there not understanding why it was taking so long. We got our drinks finally...
Read more
#1068610 by anonymous
Reply to reviews