Steak N Shake Contact Information

Customer Service Department :

  • (877) 785-6745 US only

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Headquarters Address:

STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA

Social Networks:

Summary of Steak N Shake Customer Service Calls

1417 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
03:53 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact Steak N Shake to Ask about:

Staff:

  • “Horrible service and rude employees317”
  • “Bad service terrible food”
  • “Rude Management, Poor Service.”

Employment:

  • “Myw2”
  • “W-2 forms”
  • “Employment verification”

Product/ Service:

  • “Health insurance”
  • “I need to buy an health insurace”
  • “I am employ in steak N shake i need to buy an helth insurance from my job but i dont know how can i do”

Shipping and Delivery:

  • “I git the wrong order and when i called the store they just picked up snd hung up”
  • “Too mush mustard 3 times repeatly ask to condense was told i would recive comp distrct manager says he could not tind and would not deliver the promise”
  • “Was in steak and shake on saturday they didnt get my shake right after 3 times and the manager was so unprofessional he needs management training he had no kind of feedback oh I am sorry so it wasnt good”

Request for Information:

  • “Interview concern”
  • “Online order sent to wrong to location, contacted them and they told cooks not to make but the Lady did not know how to cancel and refund my money”
  • “Want to request that Steak N Shake open a store in Cedar Rapids, Is on Blair’s Ferry Rd, across from the Super Target Store. Very good location. Your shakes are the best!!!”

Cards:

  • “My card was charged and i never got my food and the employees were rude” , Review #1406284
  • “They lost my payroll card.”
  • “Trying to get a pay card so I can get paid”

Payments and Charges:

  • “I got cussed out by a manager cause they over charged my debit card”
  • “Excessive charges”
  • “Rude management charged for something I did not receive”

Refund:

  • “Prior unresolved issue refund”
  • “Refund”
  • “Looking for a refund”

Account:

  • “Login information”
  • “Need help getting my account up to date.”
  • “I accidentally put 75$ to a balance on the Steak N Shake app and I tried to get a refund but I couldn't do it can you help me???”

Website/ Application:

  • “App”
  • “Steak and shake application errors”

Return/ Replace:

  • “Change address on my w2 form”

Other:

  • “Huge mistake”
  • “West side”
  • “Issue at a store”

Steak N Shake Rating Stats

2.3 out of 5 stars
based on 1574 reviews
See all 2622 reviews reviews

Rating stats

  1. 421 reviews
  2. 514 reviews
  3. 380 reviews
  4. 171 reviews
  5. 88 reviews

Rating trend

About Steak N Shake

Top 5 Steak N Shake Services

Customer Care, Manager, Drive-through, Sanitary Conditions, Waiter

Top 5 Steak N Shake Products

Milkshake, Burger, French Fries, Steakburger, Hamburger

Top 5 Likes about Steak N Shake

Food, Location, Price, Shake, Service

Top 5 Dislikes about Steak N Shake

Customer service, Service, Incorrect order, Slowness, Whole experience

Summary

Steak 'n Shake is a large chain of casual restaurants. The company was founded by Gus Belt in February 1934. Its headquarters is based Indianapolis, Indiana, United States. Steak ‘n Shake offers breakfast, lunch and dinner. There are Classic and Counter menus. Steak ‘n Shake offers steakburgers, sides, milkshakes, and drinks. The company operates more than 400 locations across the United States. Over 100 ones are franchised in Spain, Italy, Saudi Arabia, and Portugal. Most Steak ‘n Shake restaurants are open 24 hours a day, 7 days a week. Steak ‘n Shake offers gift cards for any denomination. The company slogan is as follows: "Famous for Steakburgers".

Steak N Shake reviews and complaints

Steak N Shake is ranked 111 out of 1434 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

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Steak N Shake Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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