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Summary of Steak N Shake Customer Service Calls

749 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
03:43 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Steak N Shake to Ask about:

Staff:

  • “Rude customer service”
  • “Bad service spoke to the manager and he told me if i had a problem to take his job”
  • “Inappropriate customer service due to the manager Brent Haskins Cleveland Tennessee”

Employment:

  • “I am unable to acess my w2 account”
  • “Can't sign in to get W-2 form”
  • “Can't get my w2 form, message says invalid information”

Product/ Service quality:

  • “Complaint about food quality and service”

Refund:

  • “Looking for a refund”
  • “Prior unresolved issue refund”
  • “Refund for order never received due to location being closed”

Shipping and Delivery:

  • “Wrong order”

Payments and Charges:

  • “Didnt take coupon”
  • “Expired in store coupon”

Website/ Application:

  • “Steak and shake application errors”

Account:

  • “Need help getting my account up to date.”

Cards:

  • “I never recieved my gift card”

Other:

  • “Hair in shake”
  • “They weren’t open with no sign”
  • “Store closed.”

About Steak N Shake

Top 5 Steak N Shake Services

Customer Care, Manager, Drive-through, Sanitary Conditions, Waiter

Top 5 Steak N Shake Products

Milkshake, Burger, Steakburger, French Fries, Hamburger

Top 5 Likes about Steak N Shake

Food, Location, Price, Shake, Ease of access

Top 5 Dislikes about Steak N Shake

Customer service, Service, Incorrect order, Whole experience, Wait time to receive order

Summary

Steak 'n Shake is a large chain of casual restaurants. The company was founded by Gus Belt in February 1934. Its headquarters is based Indianapolis, Indiana, United States. Steak ‘n Shake offers breakfast, lunch and dinner. There are Classic and Counter menus. Steak ‘n Shake offers steakburgers, sides, milkshakes, and drinks. The company operates more than 400 locations across the United States. Over 100 ones are franchised in Spain, Italy, Saudi Arabia, and Portugal. Most Steak ‘n Shake restaurants are open 24 hours a day, 7 days a week. Steak ‘n Shake offers gift cards for any denomination. The company slogan is as follows: "Famous for Steakburgers".

Steak N Shake reviews and complaints

Steak N Shake is ranked 22 out of 411 in Fast Food category

Area Served

USA

Payment Methods

MasterCardVISA

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Steak N Shake Stats

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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