Steak N Shake Phone Numbers and Emails

Toll-Free Number:

  • (877) 785-6745
    US only

Customer Service:

  • (800) 488-1803
  • (877) 785-6745
    US only
  • (800) 547-4253

Steak N Shake Emails:

Customer Service
Delivery issue
General Info

Steak N Shake Contact Information

Steak N Shake Website:

Steak N Shake Online Chat:

Corporate Office Address:

Steak ‘n Shake Operations, Inc.
107 S Pennsylvania Street Suite 400
Indianapolis, Indiana 46204
United States
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Steak N Shake Rating Based on 2.3K Reviews

Rating details

more details
Customer service
Quality of Food
Price Affordability

Rating stats

Rating trend

Summary of Steak N Shake Customer Service Calls

03:50 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Steak N Shake Customer Service?

Staff Question:

  • “Poor service and food”
  • “Very rude employees”
  • “Reporting a general manager”

Employment Question:

  • “I need to get my last 3 paycheck stubs”
  • “Paycheck missing hours”
  • “Money payroll card issues”

Product/ Service Question:

  • “I need a paper sent to me saying I don't work for steak n shake anymore”
  • “Food service”
  • “Work”

Request for Information Question:

  • “Yes I am trying to use my birthday law remember and it's not letting me use it at this location”
  • “Need to speak with some one in hr”
  • “I have some questions about my check and some concerns about a certain steak and shake”

Refund Question:

  • “Complaint/ refund”
  • “Refund”
  • “Refund due to store closed”

Shipping and Delivery Question:

  • “Ordered online, store declined delivery and I didn't get a refund”
  • “Did not receive my reward points from sept. 30 and it was scanned”
  • “17 year old daughter did not get paid for working”

Payments and Charges Question:

  • “Was overcharged”
  • “Email coupon not accepted”
  • “Charge me for nothing store clossed”

Cards Question:

  • “Can not I use gift card that I purchased.The card still shows I have a $25 balance but when I try to use it at the restaurant it gets denied”
  • “To see if i have money on my gift card”
  • “I bought a gift card and unable to use it”

Account Question:

  • “Steak and shake app recover balance on app”
  • “Can't sign in to get check stubs”
  • “No help from local restaurant for points addition to account.”

Website/ Application Question:

  • “Order online messed up”
  • “Franchise application I submitted”
  • “Application issue”

Return/ Replace Question:

  • “Order not fully cooked and won't give me a returned”
  • “Tax return”
  • “Need to change address for W2”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Canceled order,,,need a refund”
  • “Accidentally activated birthday reward”

Other Question:

  • “Upset customer”
  • “They didn't give me my scan receipt”
  • “Rewards problem”


Steak N Shake Privacy Policy
The Information Collect. When The Client visit Steak N Shake's' restaurants, Website and mobile applications, may receive and collect certain information. The information that Steak N Shake may receive and collect depends on what The User of Website do when The Client visit Company's restaurants, Website and mobile applications. Some information is automatically received and sometimes collected from The Client of Steak N Shake when The Client visit Steak N Shake's' Website. use this information to monitor the usage of Company's Website, assess its performance, ensure technological compatibility with The User's computer, and understand the relative importance of the information provided on Steak N Shake's' Website. Steak N Shake may also use this data to conduct statistical analyses on visitors' usage patterns and other aggregated data. This is similar to a traffic report: it tracks trends and behaviors, but does not personally identify individuals.
To read more:
Top Steak N Shake Services

Customer Care, Manager, Drive-through

Top Steak N Shake Products

Milkshake, Burger, Steakburger

Steak N Shake Pros and Cons

Pros: Food, Location, Price, Shake, Good food

Cons: Customer service, Service, Bad service, Worse steak and shake i have ever been to, Incorrect order


Steak 'n Shake is a large chain of casual restaurants. The company was founded by Gus Belt in February 1934. Its headquarters is based Indianapolis, Indiana, United States. Steak ‘n Shake offers breakfast, lunch and dinner. There are Classic and Counter menus. Steak ‘n Shake offers steakburgers, sides, milkshakes, and drinks. The company operates more than 400 locations across the United States. Over 100 ones are franchised in Spain, Italy, Saudi Arabia, and Portugal. Most Steak ‘n Shake restaurants are open 24 hours a day, 7 days a week. Steak ‘n Shake offers gift cards for any denomination. The company slogan is as follows: "Famous for Steakburgers".

Steak N Shake reviews and complaints

Steak N Shake is ranked 146 out of 2745 in Cafes, Restaurants and Bars category

Area Served

USA, Asia, Canada

Payment Methods


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