Contact Steak N Shake Customer Service
Steak N Shake Phone Numbers and Emails
Toll-Free Number:
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(877) 785-6745US only
Customer Service:
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(800) 488-1803Catering
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(800) 547-4253
Steak N Shake Emails:
Contact Information
Steak N Shake Website:
Steak N Shake Help Center:
Corporate Office Address:
How Good is Steak N Shake's Customer Service?
Summary of Steak N Shake Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Steak N Shake?
Staff Question:
- “Customer service”
- “Terrible service. Never received food”
- “Unprofessional”
Employment Question:
- “Paycheck stubs”
- “W2”
- “Having issues getting my pay stubs from the manager in the goodland ks store”
Product/ Service Question:
- “I place an order at steak and shake in the drive through on the Lamar location in Arlington. I did not get my receipt so that I could scan the receipt and to get my points. The cashier had problems scanning the barcode. Please add credit to my reward”
- “Food was terrible, waited 30 minutes for cold food , broke a tooth.”
- “Survey code for milkshake did not work”
Refund Question:
- “Complaint/ refund”
- “Refund”
- “Never got my refund”
Request for Information Question:
- “To speak to someone about an issue at the store”
- “About my W-2,s”
- “Need to speak with district manager for McHenry, Il”
Shipping and Delivery Question:
- “Wrong order”
- “Did not receive my birthday reward to my app. Receive email confirmation for birthday rewards however not applied to my app”
- “Want to get cheeseburger deliver to my home”
Payments and Charges Question:
- “Kiosk made a mistake $34.18 and over charged my account, on March 13, 2024 and i have not received my refund,”
- “Placed order got charged 4 times they say no online order”
- “Got charged and never received my order”
Cards Question:
- “Gift card not activated”
- “To see if my card has money on it”
- “Gift cards”
Account Question:
- “Delete account”
- “Email password”
- “Can't sign in to get check stubs”
Website/ Application Question:
- “I just went to steak and shake and they told me in the Drive-Thru I could only order online and I can wait and then come back and you don't pick it up so that's what I did then when I waited until it told me that it was time to be done on the interne”
- “Order online messed up”
- Order online and store closed after I arrived but ignored me saying they closed
Return/ Replace Question:
- “Return of payment”
- “Cimplain avout the changing 9f customer service T steak and shake”
- “Change address on my w2 form”
Activation/ Cancellation Question:
- “Canceled order,,,need a refund”
- “Cancel order”
- “Want to cancel order”
Other Question:
- “I couldn't get my online order”
- “Messed up on my honeymoon. My order was messed up!”
- “Report store manger”
About
Steak 'n Shake is a large chain of casual restaurants. The company was founded by Gus Belt in February 1934. Its headquarters is based Indianapolis, Indiana, United States. Steak ‘n Shake offers breakfast, lunch and dinner. There are Classic and Counter menus. Steak ‘n Shake offers steakburgers, sides, milkshakes, and drinks. The company operates more than 400 locations across the United States. Over 100 ones are franchised in Spain, Italy, Saudi Arabia, and Portugal. Most Steak ‘n Shake restaurants are open 24 hours a day, 7 days a week. Steak ‘n Shake offers gift cards for any denomination. The company slogan is as follows: "Famous for Steakburgers".
Steak N Shake is ranked 234 out of 2531 in Cafes, Restaurants and Bars category
USA, Asia, Canada
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