Contact Steak N Shake Customer Service
Steak N Shake Phone Numbers and Emails
Toll-Free Number:
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(877) 785-6745US only
Customer Service:
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(800) 488-1803Catering
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(800) 547-4253
Steak N Shake Emails:
How to Contact Steak N Shake?
Most Popular Number:
| Total calls: 5 289 | Issues resolved: 158 | Last call: Apr 16, 2025 |
Steak N Shake Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Steak N Shake Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Steak N Shake is 8777856745. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 8% of customers reported contacting a real person successfully.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Steak N Shake may ask you for the following information to identify you as a customer: phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Steak N Shake Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Steak N Shake is 8777856745. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 8% of customers reported contacting a real person successfully.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Steak N Shake may ask you for the following information to identify you as a customer: phone number or first and last name.
People call Steak N Shake mainly because of staff, product/ service and employment.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Steak N Shake is support@ezcater.com. 93% of customers use this email address to address their issues and concerns.
Contact Information
Steak N Shake Website:
Steak N Shake Help Center:
Corporate Office Address:
Steak N Shake Customer Service Reviews
I placed an online order was told a certain time to pick up. Waited for over 35 minutes to find out they didnt know where my order was.
I then asked for a refund because I had to get to my sons baseball game.
Waited another 10 minutes to get my refund that I still havent received yet. Tried to call the restaurant to speak to manager was told I was speaking told one told them what happened and they didnt respond with a single word and sat on the phone is silenece.
Was very happy with the results and they were fast to get back with me and give there apologies and made it right by the gift card they gave me.
I'm trying to reach a person to talk to regarding an online store purchase, but I keep getting the run around and hung up on. The customer service is terrible.
My number is 1 (80*) ***-****.
Thanks,
Shawn Kerr
Terrible. No customer service politeness.
The only staff member that is polite is Tiffany. The other window employees are horrible and don't want to answer any questions nor greet with a friendly attitude, which is sad.
The manager slammed the drive-thru door because I asked a question about my bill. Terrible.
How Good is Steak N Shake's Customer Service?
Summary of Steak N Shake Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Steak N Shake?
Staff Question:
- “Deplorable condition of restroom and service”
- “Wrong total, order messed up, Manager agrument”
- Service related
Product/ Service Question:
- “Complaint”
- “My dasher stole my food”
- “Problem with store”
Employment Question:
- “I need to get my last 3 paycheck stubs”
- “Payroll question”
- “Paycheck stubs”
Request for Information Question:
- “Health concern”
- “To speak to someone about an issue at the store”
- “About my W-2,s”
Refund Question:
- “Refund”
- “Refund, for a mobile order never reciprocated”
- “Complaint/ refund”
Shipping and Delivery Question:
- “Missing items”
- “Order not delivered”
- “Order not received”
Payments and Charges Question:
- “Overcharged”
- “Charged for a order that was cancelled”
- “Extra charge on card”
Cards Question:
- “Gift card”
- “I have three gifts that must be expired because according to your records but I know that these 3 card have not been used”
- “Gift card balance”
Account Question:
- “Son is trying to access his account”
- “Missing rewards and incorrect points given”
- “Rewards”
Website/ Application Question:
- “Order online messed up”
- “I just went to steak and shake and they told me in the Drive-Thru I could only order online and I can wait and then come back and you don't pick it up so that's what I did then when I waited until it told me that it was time to be done on the interne”
- “App Issue and Complaint”
Return/ Replace Question:
- “Return of payment”
- “Can't change gmail”
- “Order was cold and incorrect”
Activation/ Cancellation Question:
- “Canceled order,,,need a refund”
- “Cancel order”
- “Want to cancel order”
Other Question:
- “Franchise”
- “My order was wrong.”
- “Sevice”
Compare Steak N Shake Customer Service To
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