Contact Information

Steak N Shake Phone Numbers

Toll-Free Number:

  • (877) 785-6745 US only

Customer Service Department:

  • (877) 785-6745 US only
  • (800) 547-4253
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Summary of Steak N Shake Customer Service Calls

3251 TOTAL
03:51 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Steak N Shake to Ask about:

Staff Question:

  • “I want to know what is going on?? People are RUDE and not friendly at all. I have had to wait 35 mins for my food in the line”
  • “I'm aggravated with the service I got while in line for your food”
  • “Rude customer service and not getting food” , Review # 1772654

Employment Question:

  • “W2s”
  • “My paycheck wasn't deposited on my pay card”
  • “My w2”

Product/ Service Question:

  • “Getting married need to change name in the system”
  • “Worker complaint”
  • “Compliment worker” , Review # 1757642

Shipping and Delivery Question:

  • “Haven't gotten paid”
  • “Wrong order”
  • “I didn't get honey mustard and the number for the store is going to voice mail”

Request for Information Question:

  • “What can I do with my gift cards since you're closing the stores?”
  • “A question”
  • “Need to speak with some one in hr”

Refund Question:

  • “Complaint/ refund”
  • “Refund”
  • “Refund due to store closed”

Payments and Charges Question:

  • “Overcharges”
  • “Payment”
  • “Over charged” , Review # 1715979

Cards Question:

  • “Gift card not working”
  • “I got a gift card and unable to use it”
  • “Can’t use gift card” , Review # 1699206

Account Question:

  • “Login information”
  • “Steak and shake app recover balance on app”
  • “Need help getting my account up to date.” , Review # 1717480

Return/ Replace Question:

  • “Former employee in need of tax return” , Review # 1768462
  • “Tax return”
  • “Change address on my w2 form”

Website/ Application Question:

  • “Ordered my food through their website and they took my money and give me a confirmation and I show up in the store has the lights on but nobody is here”
  • “Application issue” , Review # 1704382
  • “Payed for an order online But could not get it because of a grease fire that occurred”

Activation/ Cancellation Question:

  • “Want to cancel order”

Other Question:

  • “Emergency”
  • “I need my employee number”
  • “Not happy with my food” , Review # 1772976

Steak N Shake Rating Stats

2.3 out of 5 stars
based on 1953 reviews
See all 3257 reviews

Rating trend


Steak N Shake Privacy Policy
The Information Collect. When The Client visit Steak N Shake's' restaurants, Website and mobile applications, may receive and collect certain information. The information that Steak N Shake may receive and collect depends on what The User of Website do when The Client visit Company's restaurants, Website and mobile applications. Some information is automatically received and sometimes collected from The Client of Steak N Shake when The Client visit Steak N Shake's' Website. use this information to monitor the usage of Company's Website, assess its performance, ensure technological compatibility with The User's computer, and understand the relative importance of the information provided on Steak N Shake's' Website. Steak N Shake may also use this data to conduct statistical analyses on visitors' usage patterns and other aggregated data. This is similar to a traffic report: it tracks trends and behaviors, but does not personally identify individuals.
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Top Steak N Shake Services

Customer Care, Manager, Drive-through

Top Steak N Shake Products

Milkshake, Burger, Steakburger

Steak N Shake Pros and Cons

Pros: Food, Location, Price, Shake, Service

Cons: Customer service, Service, Incorrect order, Whole experience, Unclean


Steak 'n Shake is a large chain of casual restaurants. The company was founded by Gus Belt in February 1934. Its headquarters is based Indianapolis, Indiana, United States. Steak ‘n Shake offers breakfast, lunch and dinner. There are Classic and Counter menus. Steak ‘n Shake offers steakburgers, sides, milkshakes, and drinks. The company operates more than 400 locations across the United States. Over 100 ones are franchised in Spain, Italy, Saudi Arabia, and Portugal. Most Steak ‘n Shake restaurants are open 24 hours a day, 7 days a week. Steak ‘n Shake offers gift cards for any denomination. The company slogan is as follows: "Famous for Steakburgers".

Steak N Shake is ranked 125 out of 3120 in Cafes, Restaurants and Bars category

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