Contact Information

Steak N Shake Phone Numbers

Toll-Free Number:

  • (877) 785-6745 US only

Customer Service Department :

  • (877) 785-6745 US only
  • (800) 547-4253
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Headquarters Address:

STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA

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Summary of Steak N Shake Customer Service Calls

1974 TOTAL
CALLS
87% SUCCESSFUL
CONNECTIONS
03:51 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Steak N Shake to Ask about:

Staff Question:

  • “Complaint - no servers wait 20 minted for food. Slow service. 5 minutes to get seated.”
  • “Terrible service and food. Avery and naisa”
  • “Disgusting service and food”

Employment Question:

  • “Manager leaving employee to handle large to ho crowd on their own after taking a customer behind me when I was next in line. This is the Beaumont, TX location off Dowlen. I work multiple jobs and understand being busy. But the disregard” , Review # 1501460
  • “Need W2 INFO”
  • “No W2” , Review # 1484563

Product/ Service Question:

  • “In line for over an hour and 29 minutes no signage staying the intercom system is down. There was no way to exit the lines because it was too many cars behind us.”
  • “Your bag broke That had a cup of soup and 5 cheese sauces in it . This soup went down my boot and burnt my ankle which is extreamly red and blistered. Ruined my boots and jeans.”
  • “They really messed up my order and I payed alot of money in unsatisfied”

Shipping and Delivery Question:

  • “Wrong order and wait time”
  • “Wrong order and no answer from staff when called multiple times” , Review # 1451505
  • “Order#507152 I'm on the road and I didn't get my cookie again nor a utensil for my chili! I keep trying to call the store direct but noone answers! You owe me 2 cookies!”

Payments and Charges Question:

  • “Complaint about bill and rude communication”
  • “Didn’t get paid for days i worked december 2016. Also overcharged with order.”
  • “Coupons not valid at Steak and Shake”

Cards Question:

  • “I placed an online order but the store is closed but my card was charged.” , Review # 1519246
  • “No deposite on my paycard”
  • “I bought a gift card and unable to use it”

Request for Information Question:

  • “Interview concern”
  • “Investment inquiry”
  • “A question”

Refund Question:

  • “Restraunt did not refund me money for a not given order”
  • “Ordered online paid for my food. Went to pick up my food was told they were closed. Been trying to get A refund for a week”
  • “Refund due to store closed”

Account Question:

  • “I can’t log in to print off my w-2”
  • “Login information”
  • “I accidentally put 75$ to a balance on the Steak N Shake app and I tried to get a refund but I couldn't do it can you help me???” , Review # 1345578

Return/ Replace Question:

  • “Tax return”
  • “Change address on my w2 form”

Website/ Application Question:

  • “App”
  • “Steak and shake application errors” , Review # 1287352

Other Question:

  • “Chocolate on my sandwich”
  • “The restaurant was not open when it was soupose to be”
  • “To notify if a sign where there is no restaurant”

Steak N Shake Rating Stats

2.3 out of 5 stars
based on 1682 reviews
See all 2821 reviews reviews

Rating stats

  1. 458 reviews
  2. 544 reviews
  3. 408 reviews
  4. 177 reviews
  5. 95 reviews

Rating trend

About Steak N Shake

Steak N Shake Privacy Policy
Top 5 Steak N Shake Services

Customer Care, Manager, Drive-through, Sanitary Conditions, Waiter

Top 5 Steak N Shake Products

Milkshake, Burger, Steakburger, French Fries, Hamburger

Top 5 Likes about Steak N Shake

Food, Location, Price, Shake, Service

Top 5 Dislikes about Steak N Shake

Terrible customer service, Service, Incorrect order, Slowness, Whole experience

Summary

Steak 'n Shake is a large chain of casual restaurants. The company was founded by Gus Belt in February 1934. Its headquarters is based Indianapolis, Indiana, United States. Steak ‘n Shake offers breakfast, lunch and dinner. There are Classic and Counter menus. Steak ‘n Shake offers steakburgers, sides, milkshakes, and drinks. The company operates more than 400 locations across the United States. Over 100 ones are franchised in Spain, Italy, Saudi Arabia, and Portugal. Most Steak ‘n Shake restaurants are open 24 hours a day, 7 days a week. Steak ‘n Shake offers gift cards for any denomination. The company slogan is as follows: "Famous for Steakburgers".

Steak N Shake reviews and complaints

Steak N Shake is ranked 113 out of 4905 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

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Steak N Shake Stats

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