Steak N Shake Contact Information

Customer Service Department :

  • (877) 785-6745 US only

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Headquarters Address:

STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA

Social Networks:

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Summary of Steak N Shake Customer Service Calls

1102 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:46 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Steak N Shake to Ask about:

Staff:

  • “Unprofessional and very rude manager. Bad food”
  • “Horrible service and rude employees”
  • “No service”

Employment:

  • “W-2 forms”
  • “Employment verification”
  • “I am unable to acess my w2 account”

Product/ Service:

  • “Complaint about food quality and service”
  • “System being down”
  • “I ordered a web order and showed up 10 min late and they hadn't even started it”

Request for Information:

  • “Interview concern”
  • “Online order sent to wrong to location, contacted them and they told cooks not to make but the Lady did not know how to cancel and refund my money”
  • “Want to request that Steak N Shake open a store in Cedar Rapids, Is on Blair’s Ferry Rd, across from the Super Target Store. Very good location. Your shakes are the best!!!”

Refund:

  • “Refund”
  • “Looking for a refund”
  • “Prior unresolved issue refund”

Shipping and Delivery:

  • “Wrong order and staff very rude”
  • “Received wrong order and the store won’t replace it”
  • “Havent gotten my card to get paid”

Account:

  • “Need help getting my account up to date.”
  • “I accidentally put 75$ to a balance on the Steak N Shake app and I tried to get a refund but I couldn't do it can you help me???”
  • “Login information”

Cards:

  • “Gift card not working”
  • “Can’t use gift card”
  • “I never recieved my gift card”

Payments and Charges:

  • “About my direct deposit”
  • “They would not accept a coupon that was sent ro me in my email. Saying they couldnt use a mobile coupon.”
  • “Didnt take coupon”

Website/ Application:

  • “App”
  • “Steak and shake application errors”

Return/ Replace:

  • “Change address on my w2 form”

Other:

  • “Gross food”
  • “Complain about drive-through employee Extremely serious matter”
  • “Disappointed”

Steak N Shake Rating Stats

2.3 out of 5 stars
based on 1509 reviews
See all 2512 reviews reviews

Rating stats

  1. 397 reviews
  2. 494 reviews
  3. 367 reviews
  4. 168 reviews
  5. 83 reviews

About Steak N Shake

Top 5 Steak N Shake Services

Customer Care, Manager, Drive-through, Sanitary Conditions, Waiter

Top 5 Steak N Shake Products

Milkshake, Burger, Steakburger, French Fries, Hamburger

Top 5 Likes about Steak N Shake

Food, Location, Price, Shake, Service

Top 5 Dislikes about Steak N Shake

Terrible customer service, Service, Incorrect order, Slowness, Whole experience

Summary

Steak 'n Shake is a large chain of casual restaurants. The company was founded by Gus Belt in February 1934. Its headquarters is based Indianapolis, Indiana, United States. Steak ‘n Shake offers breakfast, lunch and dinner. There are Classic and Counter menus. Steak ‘n Shake offers steakburgers, sides, milkshakes, and drinks. The company operates more than 400 locations across the United States. Over 100 ones are franchised in Spain, Italy, Saudi Arabia, and Portugal. Most Steak ‘n Shake restaurants are open 24 hours a day, 7 days a week. Steak ‘n Shake offers gift cards for any denomination. The company slogan is as follows: "Famous for Steakburgers".

Steak N Shake reviews and complaints

Steak N Shake is ranked 104 out of 1370 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

MasterCardVISA

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