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Contact Steak N Shake Customer Service

How to Reach a Person at Steak N Shake

Verified Contact Information

Toll-Free Number:

  • 1-877-785-6745
    US only
Call customer service
Send Message

Customer Service:

  • 1-800-488-1803
    Catering
  • 1-800-547-4253

Steak N Shake Emails:

Customer Service
Delivery issue
General Info
Catering

Steak N Shake Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Steak N Shake Phone Number
1 (877) 785-6745
Average Calls duration
4 minutes
Most Popular Steak N Shake Email Address
support@ezcater.com
Steak N Shake Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Contact Method Distribution
94% phone, 6% email
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Steak N Shake?

Most Popular Number:

(877) 785-6745
US only
Total calls: 5 386 Issues resolved: 160 Last call: Apr 15, 2026

Steak N Shake customer service phone number is 877 785 6745. The telephone number operates to provide the US customers with the assistance. The other support number 800 488 1803 serves for addressing catering questions to the customer care department.
The line 800 547 4253 is the way to get in touch to clear the other questions. You can call specialists to make an order, solve problems or find out information you are interested in. The Steak N Shake corporate number is available within the operation time of the company.

The Steak N Shake email is support@ezcater.com. This is the email address to reach the Steak N Shake customer service in the written way. You can turn to the specialists in the written way to solve the delivery issues. The other email to clear the general information about the availability of service in your region, orders, prices or loyalty program is catering@steaknshake.com.
This Steak N Shake contact way allows you to draft a letter with detailed information about the problem, attach relevant files and ask for the call.

Steak N Shake address of the corporate office is 107 S Pennsylvania Street Suite 400
Indianapolis, Indiana 46204 United States. To find the location of the Steak N Shake office in your area, open the website and press the icon Find a Location at the right top side of the page. Enter the address or the ZIP code to find the location you need.
To reach the Steak N Shake support via the mailing address, turn to the corporate office location. The Steak N Shake headquarters place the leading specialists and departments of the company.

Steak N Shake hours are Monday through Sunday from 10 a.m. to 10 p.m. EST. On weekends the support team is not available. To find the business hours of the restaurant in your area, find the address of the site and hours of work.

Steak N Shake website allows clients to leave the feedback related to the rendered services. Open the site, scroll down and press the Feedback button. On the new screen you have to choose the section with the questions, click on it and leave a review of the services.

PissedConsumer Club

Contact Information

Steak N Shake Website:

Steak N Shake Help Center:

Corporate Office Address:

Steak ‘n Shake Operations, Inc.
107 S Pennsylvania Street Suite 400
Indianapolis, Indiana 46204
United States

Summary of Steak N Shake Customer Service Calls

6.1K TOTAL
CALLS
03:44 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Steak N Shake?

Staff Question:

  • “Extremely rude and hostile manager that hung up on me said many rude things to me and would not give me her name I called back multiple times to finally find out her name is Malika I will tell you all about it when we speak”
  • “Poor service”
  • “Bad customer service”

Product/ Service Question:

  • “I'm upset with one of your stores”
  • “Cold food. Disrespectful staff and unable to get refund.”
  • “Complaint 435am”

Employment Question:

  • “W2”
  • “Preguntas acerca de mi w2”
  • “To obtain pay stub”

Request for Information Question:

  • “I’d like to speak to someone”
  • “To figure out how to get my daily pay”
  • “About a racial comment that was made towards me”

Refund Question:

  • “Refund”
  • “Refund on order”
  • “Refund for canceled order”

Shipping and Delivery Question:

  • “I did not receive my free shake for my birthday”
  • “Missing items”
  • “Order not delivered”

Payments and Charges Question:

  • “Marion.IN would not answer there phone and I paid for a large #1 meal and they didn't give me a large French fries and that's my main reason for going to steak and Shake so I'm very disappointed with them and no straw”
  • “Receipt”
  • “Overcharge”

Account Question:

  • “Rewards issue”
  • “Money was stolen from my account”
  • “My code for my free Shake not working”

Cards Question:

  • “Placed order on wrong card”
  • “Gift card balance”
  • “Gift card”

Website/ Application Question:

  • “Hiring and applications”
  • “Order online messed up”
  • “I just went to steak and shake and they told me in the Drive-Thru I could only order online and I can wait and then come back and you don't pick it up so that's what I did then when I waited until it told me that it was time to be done on the interne”

Return/ Replace Question:

  • “Replacement”
  • “Return of payment”
  • “Can't change gmail”

Activation/ Cancellation Question:

  • “Canceled order,,,need a refund”
  • “Order got cancelled”
  • “Cancel order”

Other Question:

  • “Manger being disrespectful”
  • “Wrong state for on line order”
  • “No waitress to serve us”

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