2.5
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1 comment

It took about 1/2 hour to get anyone to come to our table to take our order. Then she (Kelly) appeared only onc to take our order & once to deliver.

Never came back. I had asked for fries with “no salt” but when they came you could see the salt on fries. She mumbled something about getting a order with no salt but never came back. She also would let me change what came on my single steak burger!!!!

Since no one came back we had to drive thru for for our to go drinks! I ordered a medium regular cherry coke with extra cherry & a medium diet cherry coke. Pretty simple! Drive thru was just as bad.

Took 20 minutes!

We got a coke with no cherry & a diet Dr Pepper! This store I found out later is known for its slow speed & wrong orders

Product or Service Mentioned: Steak N Shake French Fries.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Apr 03.
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Anonymous
#1483363

30 min? i'd never wait that long....& why didn;t you get drinks to go when ordering your meal...sometimes i order shake in a to go cup so i can finish it after i leave

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