8/24 - Salad was brown and tasted old and the chopped tomatoes looked old. When I mentioned it to the assistant manager who was checking tables, his flippant response was, "well, you know how it is with bagged lettuce." I buy bagged lettuce and when it start to turn brown, it goes in the trash.
The waitress told me that the lettuce is placed in smaller bags from a big bag in the morning and used throughout the day. The last time I ordered a large grilled chicken salad, I had the same issue with the lettuce and the purple cabbage was brown. Something needs to change in the salad area!
My husband and I have patronized S and S since the early 60 car hop days when we were dating. The waitress was very nice and took the salad off of the bill, but the young AM needs an attitude adjustment and the salad prep need to change.
Product or Service Mentioned: Steak N Shake Grilled Chicken Salad.
Reason of review: Bad quality.