My friend and were eating at the restaurant located at 7101 West Colonial Drive, Orlando, FL. Saturday afternoon around 6:00PM.
We had just arrived at our table we both were irritated by the loud voice of the worker (manager) behind the counter. Within a few seconds she began screaming and belittling two workers. Everyone in the Restaurant was upset at her intimidation act with the two employees. The couple behind me made a comment, "where is the undercover Boss".
My friend finally told her to take her problem into the office we did not come to eat and listen to an *** show disrespect for employees. I ask the waiter who was being chewed out, if she was the Manager and he said, "yes"? We do eat at that location quite frequently but I think you need to replace your manager. Being a Manager for 42 years I don't think the lady has what it takes to treat her employees with respect.
The Manager reduced our bill $1.00. No apology for her behavior.
Product or Service Mentioned: Steak N Shake Manager.
Reason of review: Rude Manager.
Preferred solution: Let the company propose a solution.
I liked: Food and the service.
I didn't like: Therudiess of the manager.