December 26, 2017. There were 4 in our party.
The waitress took our order. In a few minutes a young man approached our table & stated that he had took our food to the wrong table & the gentleman had touched my hamburger, so he would have to prepare me another one. On my granddaughter's plate lay a black hair. The waiter came back and got the plate.
We had to request napkins, utensils and the cheese that was ordered for the french fries. The rest of my party had their food and I set there & watched people coming in and getting their food (and here I set still without mine). The waitress came back later and said that my burger would be out shortly. By that time, my party had finished their food.
I told the waitress I didn't want the burger and just bring me a bill. She said she asked the manager to come out and talk to me, but he didn't.
The employees were walking around like they did not have an idea of what they were supposed to be doing. PATHETIC MANAGEMENT.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Management.