I went to a steak and shake on 9/29/14. My step father and I sat down to eat lunch, first the waitress was extremely slow and rude.
Secondly I ordered a shake and French fries, my stepfather ordered the Cheese Mac which was supposed to include spaghetti beef beans onions and cheese. Well the food that was put on our table was cold and the cheese Mac did not look anything like what was described by the waitress. My stepfather ain't one or two bites and could not eat it due to it being disgusting. I happen to love all food and did want the meal to go to waste so even though it tasted horrible I did finish the meal.
I then went to pay at the front counter. In the minute that was paying there was a whole swarm of flies that had took over my fries and in my shake. I told the waitress and she said there is nothing she can do. So several hours pass and me and my stepfather started feeling ill.
My stepfather since eating only two bites only suffered minor illness. However me eating entire meal become horrendously Ill, resulting in two days in the hospital with food poising. It took over a month to get over the physical symptoms. I'm still suffering from the mental symptoms from this horrendously traumatic experience.
The company took responsibility for the inability to provide sanitary safe food. They started a claim for me with there insurance company Gallaher Bassett Services Inc. they have done nothing but drag there feet in doing there duties of paying bills and providing the compensation for pain in suffering which they already had told me they will be paying for those items and suffering.
Now that they have the required info from hospital with records they are not calling back. So long story short don't go to steak and shake because it's clear they have no respect for the customers health and safety.
Reason of review: Poisoned by food and now they admit it but won't pay for damages..
Preferred solution: Let the company propose a solution.
I didn't like: Life threatining illness.