food service order manager steak shake customer drive drive thru location

More than 15 minute wait in drive thru with no service | Steak N Shake review from Hiram, Georgia

1.0
Details
I sat in the drive thru line at the capital circle and raymond deheil steak n shake in tallahassee for a little over 15 with no help or assistance.. I was one asked to give them a minute. After still sitting there for several minutes after that I decided to leave and find something else to eat for my family and I. This started at right before 1am and left right after 115am. This is very disappointing.
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Review
#1739440 Review #1739440 is a subjective opinion of poster.
Service
Steak N Shake Drive-through

Complaint about manager | Steak N Shake review from Decatur, Georgia

2.0
Details
Much to long to detail here..
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1 comment
Anonymous
#1789903

Too long to describe. This reviewer is terrible.

Review
#1732894 Review #1732894 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Reason of review
Poor customer service
Loss
$8
Preferred solution
Let the company propose a solution

BAD EVENING | Steak N Shake review from Monticello, Georgia

1.0
Details
The drive up seemed to be taken care of, although people were coming in complaining about something. People were coming in to be seated and standing for 15 minutes and leaving! There was only about 10 people in the restaurant at the time! Our food was not even warm! We always liked Steak n Shakes but the last two to three times we have been to one, the service and food have been terrible!
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Review
#1647786 Review #1647786 is a subjective opinion of poster.
1.2
Details
My husband and I stopped at Steak and Shake for the first time we found it to be in disarray he was dirt on the floors dirt under the tables and you could tell that hadn't been cleaned for quite some time when I ordered a burger there was hair into it and as we look...
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#1628009 Review #1628009 is a subjective opinion of poster.

Worst experience ever | Steak N Shake review from Cedartown, Georgia

1.0
Details
Myself and coworker were looking for a place to eat after work we work third shift and hungry went arrived at the steak and shake in Carrollton lights on and one or two people walking around it was 2am your sign says open 24hrs the doors were locked and we were approached by one of your employees saying they were closed due to no one came into work??!!
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Review
#1625296 Review #1625296 is a subjective opinion of poster.
Service
Steak N Shake Customer Care

Horrible experience | Steak N Shake review from Atlanta, Georgia

1.0
Details
Everything from the staff to the food
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Review
#1617198 Review #1617198 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Reason of review
Poor customer service
Regarding Ticket No 6306301 Statesboro, Georgia Store Call in to leave a complaint on 8/4 (1494698) regarding the filthy condition of this store. Mustard Bottle was so (black) nasty the mustard could not even come out. Got up and got another bottle, it was in the same...
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1 comment
Anonymous
#1728176

I remember when I was little, we went shopping for school clothes the day before the first day of school. I was starting the sixth grade at a new school that year.

Shortly before going home, we had dinner at "The Orange Bowl" in the Prien Lake Mall in Lake Charles, Louisiana. We got hot dogs and they had a mustard squeeze bottle out and I put some on my hot-dogs. the mustard tasted funny and I ended up getting violently ill throwing up all night long. I was so sick that I should have stayed home, but went to school because it was the first day, at a new school, and I thought that it was too important to miss.

I felt horrible all day long and was drained of all energy from throwing up so much.

I never have used common bottles of mustard like that ever again. There's no telling what was wrong with it.

Review
#1613463 Review #1613463 is a subjective opinion of poster.
Reason of review
Filthy Restaurant
Loss
$20
Preferred solution
Let the company propose a solution

Missing items | Steak N Shake review from Columbus, Georgia

They missed chicken fingers for my daughter ‘s kidss meal order. This was not the first time they missed items when we used drive through.
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Review
#1613344 Review #1613344 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Reason of review
Order processing issue
Loss
$5
Preferred solution
Full refund

Poor service | Steak N Shake review from Atlanta, Georgia

Hiram store needs to be shut down
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Review
#1611918 Review #1611918 is a subjective opinion of poster.
Reason of review
All the above, wanted to argue with my 15 year old food was wrong 2x hateful and rude
Loss
$40
Preferred solution
Full refund

Contact Steak N Shake Customer Service

Website:
Mailing Address:
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
All Steak N Shake Contacts

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Horrible restaurant conditions | Steak N Shake review from Alpharetta, Georgia

1.0
Details
Horrible restaurant conditions - Steak N Shake review
This is how your Sawgrass restaurant looks like with employees sitting around and these tables have not been cleaned for over an hour.
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Review
#1608109 Review #1608109 is a subjective opinion of poster.