State: Georgia City: Atlanta Clear all filters (28 of 2622 reviews match)
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Steak N Shake - Poor bad customer service

My 3rd time coming here for lunch. Everytime no one up front to seat you no one to seat you or even acknowledge you. Cooks and manager look but no explanation or sorry for the wait. People seem like they did not want to be there
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 30.
1.0
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Customer service
Staff
#1391188
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I have tried this so call best steak burger- The Deluxe Steak Burger, i have tried this burger at 5 different locations in the Atlanta, ga. market and notice that this burger is over cooked or burn, flat as a pancake, no flavor no where near as a steakburger, i do not...
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Company wrote 0 public responses to the review from Jan 15.
#1169660
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Steak N Shake - Discrimination

Im being discriminated at my job by a new manager and im currently waiting on a call back
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 03, 2017.
1.5
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Customer service
Location
Quality of Food
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#1082966
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Steak N Shake - Supervisor/staff

I notice that stake n shake have 16 and 17 year old teens working there and they work til closing, that s not good the teens suppose to work only til 9 or 10 pm. I no there is a law for the teens to work little hours.
Company wrote 0 public responses to the review from Jul 23, 2017.
#1078080
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Horrific took 15 minutes for drinks no one help this is it an hour to get food the waitress Was awful I believe her name is Linda l people that came in after us were served before us there is no communication the kitchen our food was sitting in the window with...
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Company wrote 0 public responses to the review from Jul 27, 2016.
1.5
#889557
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Steak N Shake Customer Care Review

I just went to Steak 'n Shake on lawrenceville- Suwannee road in Lawrenceville Ga horrible service the lady at the window had a major attitude and when I got to the window it took her a long time to even acknowledge me and when she did I heard another worker talking smack about my order and the order was wrong
Company wrote 0 public responses to the review from Jul 18, 2016.
#884316
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Steak N Shake Sanitary Conditions Review

Just stopped at the steak and shake at the Paces Ferry exit of I-75 - my husband and I wanted a shake and burger. Used the rest rooms first - both the men's and women's were so dirty and toilets not flushing - we decided we didn't want to eat there. Thought someone might want to know.
Company wrote 0 public responses to the review from Jul 17, 2016.
#884003
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Steak N Shake Customer Care Review from Atlanta, Georgia

Somerset ky steak and shake is horrible. No one seems to know how to do their job. Have been there a few times and went back yesterday hoping they would b better but it was worse. We asked for a window seat and were told no. We then said what about a booth to which they said ok. The table was nasty so we left and will never return and will tell everyone we know to never go there. Each time we have been there service is horrible. Food is also bad
Company wrote 0 public responses to the review from Jun 21, 2016.
1.0
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Customer service
Delivery Service
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Product or Service Quality
Quality of Food
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Value for money
#869597
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I haven't seen customer service this poor .The cashier Nicole was rude and so unprofessional at the Ernest Barret Pkwy Kennesaw. Tarzan got better service
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Company wrote 0 public responses to the review from May 10, 2016.
Anonymous
Anonymous

Was at the steak and shake in acworth GA. Drive thru service was was awful like always I have even tried to go inside before and the service and there is extremely slow I am n...

2.4
#845309
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Contact Steak N Shake

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
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Steak N Shake Drive-Through Review

I just went through the drive through and the employees were just standing around talking. First the order for my shake, the didnt have the hot fudge for it. Fine. Then i was waiting there for nearly 20 minutes waiting for my food. Of course i get it and the fries were cold. I don't see how all the employees had time to just stand around and talk. I saw about 6 people. Horrible service!!
Company wrote 0 public responses to the review from Apr 21, 2016.
#834260
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