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Wife and I sat done to eat Server with no smile waited on us got us tea as drink I was pretty parched drank it all was not asked for refill we ordered steak burger again no smile really thought we were intruding ate our steak burgers which were good got bill still not a smile not even sure got a thank you by the way had fries Also had to ask for ketchup I would suggest cooking little longer crispy definitely not. pretty much soggy still no drink got my bill tipped very little paid Bill then left by the way was not busy did have shake very good

Product or Service Mentioned: Steak N Shake Waiter.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Sep 18.
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