My partner and I had been waiting in the Drive-Thru for 10 minutes, were told to wait for assistance, and then no one came back to help us. We had called out a few times in the extra 5 minutes we waited to get some assistance, but there was no response.
I ended up driving to the window and the woman was agitated, we had told her that we had waited and someone had told us to wait, she responded saying that nobody had talked to us through the speaker and told us to wait, I eventually placed my order at the window and she gave it to us about 10 minutes later, she looked very frustrated and upset and handed me the bag, she told me she put fries and gum in the bag, and close the window.
When I went to eat my food I realized that she had not put my receipt in the bag. The woman appeared to be the manager.
Product or Service Mentioned: Steak N Shake Drive-through.
Reason of review: Poor customer service.