State: Indiana Clear all filters (171 of 2623 reviews match)
filters
State:
City:
Show
Product:
Show
Steak N Shake - Slow Service
Steak N Shake - Slow Service
Steak N Shake - Slow Service
Service at this Mishawaka location used to be good. However, the last to visits have proven to be a mistake. The time to get seated in a nearly empty restaurant took way too long. Once seated, the process to actually get waited on also proved to be a long waiting...
Read more
Company wrote 0 private or public responses to the review from Dec 02.
1.1
#1413145
Reply to reviews
My general manager d'ebony Russel has been picking with me since she got to the store. She brought a family member to work with her and has been showing favorites since. Being that other managers let her know that I may be able to late to work but I'm the only...
Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 30.
2.2
#1411220
Reply to reviews
Molly Findlay , the manager at the Westfield / Carmel store hung up twice in me and I did not receive 2 large cheese frys . Pretty simple as I requested them to be delivered as I drove to pick up food and order was no for filled . As I called twice I was him up on and...
Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 23.
FragrantNumbat
FragrantNumbat

If you were rude they have every right to hang up on you.

#1406639
Reply to reviews
I ordered online and online last night around 11:45 pm on black friday and it said it was open so my order went through and my card was charged about $20. so i drive to steak ‘n shake and try to walk in but the doors are locked and the two employees inside quickly hide...
Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 23.
2.3
#1406284
Reply to reviews
Show

Steak N Shake - No manager fire them everyone is calling her she won't answe

No manager on duty for 6 hours. Turning away people because they cant serve without a manager. No class
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 22.
2.0
Details
Customer service
Location
Staff
Website
#1405734
Reply to reviews
Show

Steak N Shake - Very bad service and rude manager

We had very bad service and the manager was rude and only thought i was trying to get my food for free
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 15.
#1401273
Reply to reviews
I came to your establishment ordered three sandwiches one with just cheese and the other two sandwiches had a little bit of everything and also had an insane amount of ketchup and mustard. There was so much ketchup and mustard it was oozing off the sandwich into the...
Read more
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 14.
1.8
#1400465
Reply to reviews
Show

Steak N Shake - Bad for and Poor management skills

I ordered food my food was messed up a manager and deny me my money back or to fix my food and tell me there was nothing she could do
Company wrote 0 private or public responses to the review from Nov 08.
1.2
Details
Cleanliness
Customer service
Quality of Food
Staff
Value for money
#1396143
Reply to reviews
I work at Store #254 and have never been so disrespected as a.) an employee or b.) seen the disrespect to customers from management. I realize that disrespect from higher ups is "restaurant biz" but there is no reason that an RESTAURANT MANAGER should be treating her...
Read more
Company wrote 0 private or public responses to the review from Oct 19.
1.0
#1385340
Reply to reviews

Contact Steak N Shake

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
More
Let me start with this. I used to work there bout 4-5 months ago Every time I go into this place they are always *** with me. My food is always wrong I never get refills and they talk *** about my friends and I. The mangerment sucks. Like today we got our food our...
Read more
Company wrote 0 public responses to the review from Sep 16.
5.0
#1357418
Reply to reviews