This the third time I tried Steak and Shake and I refuse to go back.Service is exceptionally slow and of poor quality.
The food is nothing special. Servers were openly arguing about whose tables were theirs.
Lastly, the worst was the mess that was left in the middle of the restaurant, next to where I was trying to eat. Servers kept placing dirty dishes and bus pans, and wet floor signs, on the table, at noon on a Monday, rather than taking care of the unsightly and unappetizing mess. See photo.
There was no reason that it should have been left there.They were not even busy.
This person wrote the review because of poor customer service at Steak N Shake and attached a photo. Reviewer claimed that he or she wants Steak N Shake to read this review and look into the issue (if any).
The most disappointing in user's experience was waiting so long for service, service of waitress and lack of cleanliness. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.