State: Kentucky Clear all filters (60 of 2821 reviews match)
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Steak N Shake in Frankfort, Kentucky - No Refund

I ordered some food online a few weeks ago and got an email shortly after I submitted the order, saying their system had an error to call the store to make sure they got my order. I called the store and the manager was rude as could be from the time he answered. Called Corporate to get my money back and they still have not called. They stole my money.
#1429158
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Steak N Shake in Mount Sterling, Kentucky - The worst managers ever! They all think it’s a joke to bully the employees working under them. One flipped a girl in the head, instead of being written up he promoted.

All they do is pick on them. It needs all new managers and training. Hoping they shut them down soon.
1.0
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#1417133
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Today my son and I visited the Steak N Shake in Springhurst area on Westport Road. It was the most horrible experience that I have ever had. The manager was the only customer service that was present and was slow as could be. We sat there for 10 minutes before he even...
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Anonymous
Anonymous

Poor guy was trying his best with no staff and you apparently were just making things worse.

1.0
I didn't like
  • Manager
  • Bad service
  • Being treated rudely
#1414174
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Could not get waited on, steak & Shake # 202 in Paducah, Ky. We got seated and waited & waited for some one to take our order, no one showed up to even get a drink order, several came in after us and some of them were getting their orders taken, after about 15 minutes...
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2.9
I didn't like
  • No service
#1412407
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Steak N Shake in Louisville, Kentucky - Confused

Not answer same problem can somebody contact me asap
#1408705
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Steak N Shake in Louisville, Kentucky - Paycheck stubs

I didnt get an answer ive called a few times.i need my check stub asap
2.2
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#1408704
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Steak N Shake in Louisville, Kentucky - Terrible

I watched a coworker attack a young server today.Really horrible.I hope she is ok.The Attacker was Mary from the outerloopp store.She should be fired asap.
1.0
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#1363891
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Steak N Shake in Louisville, Kentucky - Manager was rude.

Went to steak n shake in louisville off bardstown road and waited almost 2 hours on our food while customers that came in after had recieved there food and left before we had even gotten ours. The manager was rude to my mother and didnt offer any apology or try to fix our problem. Our server was amazing and did her job as best she could.
1.0
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#1322470
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This last time I waited in the Drive-Thru line for 20 minutes before being asked to pull over. I told them no because I've already been sitting here for 20 minutes and I don't want you to forget about me like you did last time. 30 minutes later I finally got my food...
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2.1
#1321027
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Contact Steak N Shake Customer Service

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
All Steak N Shake Contacts

Steak N Shake Products and Services Reviews

Steak N Shake in Florence, Kentucky - Hair in shake

Steak N Shake - Hair in shake
Customer service wasn’t very helpful in it all. Didn’t offer anyway of fixing it. Quite disturbing. Baby hairs next to straw.
1.0
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Website
#1286547
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