State: Kentucky Clear all filters (54 of 2512 reviews match)
filters
State:
City:
Show
Product:
Show
Show

Steak N Shake - Terrible

I watched a coworker attack a young server today.Really horrible.I hope she is ok.The Attacker was Mary from the outerloopp store.She should be fired asap.
1.0
Details
Website
#1363891
Reply to reviews
Show

Steak N Shake - Manager was rude.

Went to steak n shake in louisville off bardstown road and waited almost 2 hours on our food while customers that came in after had recieved there food and left before we had even gotten ours. The manager was rude to my mother and didnt offer any apology or try to fix our problem. Our server was amazing and did her job as best she could.
1.0
Details
Quality of Food
#1322470
Reply to reviews
This last time I waited in the Drive-Thru line for 20 minutes before being asked to pull over. I told them no because I've already been sitting here for 20 minutes and I don't want you to forget about me like you did last time. 30 minutes later I finally got my food...
Read more
2.1
#1321027
Reply to reviews
Show

Steak N Shake - Hair in shake

Steak N Shake - Hair in shake
Customer service wasn’t very helpful in it all. Didn’t offer anyway of fixing it. Quite disturbing. Baby hairs next to straw.
1.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1286547
Reply to reviews
Show

Steak N Shake - Worked and mananger didnt clock me in

I got hired and when it was time to get paid i only got paid for two days of work and when i called the manager he wouldnt speak with me
#1264208
Reply to reviews
It will when the person is fired. I will not eat in your restaurants ever until your company steps up and learned how to hire people with disabilities. My cousin does not deserve to be discriminated against because it she cannot read no person has the right to tell her...
Read more
Anonymous
Durpa

Sorry but no reading means no job. It’s a BASIC SKILL. How about YOU teach her to read. May I suggest “Where the Wild Things Are” it was my first book. You know actually help ...

1.0
#1256083
Reply to reviews
Show

Steak N Shake - Miserable customer service

Understaffed, line out the door waiting for tables, manager bussing tables and ignoring customers. Might have been OK if he didn’t just ignore us. Food is always good, service almost never. Fixable problem if they had leadership who cared
2.0
Details
Customer service
Location
Quality of Food
Staff
#1207814
Reply to reviews
I went to the Steak n shake on Hurstbourne in Louisville Ky, there was one car ahead of me and I sat in the drive thru waiting for over 40 minutes. When I finally got home which is less than 5 minutes away i realized one of my meals was missing, and the fries were...
Read more
2.9
#1189515
Reply to reviews
We were at the Steak n Shake on Dixie Hwy in Louisville,Ky 2/5/18. We waited in drive thru for 20 minutes just to order with only 2 cars ahead of us. The first car ordered finally the next car pulled up to order and the lady working the window said "I'll be with you in...
Read more
1.0
#1183646
Reply to reviews
Show

Steak N Shake - No workers showed up

12/21/17 7pm Place is a joke, service is usually slow but tonight it took OVER an hour to get our food! They had 1 server for the entire restaurant felt sorry for the guy. No reason this should ever happen!
1.2
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1157356
Reply to reviews