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Steak N Shake in Saint Louis, Missouri - Worst restaurant experience ever

Online order took over 20 minutes past the promised pickup time. Filthy conditions with rude, arrogant employees who don’t care about customers AT ALL. Expect to enforce the “don’t cross this server line” rule. The man who crossed this BS line? 85 years old with a walker. Trying to get his order corrected. My order sat on the counter for 15 minutes while fries were “cooking”. Shakes were brought out first and were completely melted. Burgers were ice cold and incorrect. The amount of errors is to long to list.
1.8
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#1441821
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Steak N Shake in Springfield, Missouri - I already said that a girl that worked there was screaming & yelling at an elderly woman that also worked there in front of customers

It was extremely loud & uncalled for & uncomfortable. Everyone frlt bad because of how she treated the elderly woman. It wasnt right & poor form by the young woman that was screaming at the eldrrly woman.
#1424418
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My boyfriend and I went to the Steak ‘n Shake on Page Ave in St. Louis, MO to get two burger combos and a milkshake for my boyfriend’s mom. We ordered two triple steak burgers which were supposed to come with fries and a cookie for each burger. I ordered one of the...
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2.5
#1418643
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Steak N Shake in Springfield, Missouri - Never again and passing it on

When your employee or Ming who ever told people that they can park or eat at there restaurant because of political views well that bites. Will be going to another place to eat for now one. What a sad thing to do hope you are sued into bankruptcy
1.0
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#1412251
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Tonight 11/23/18 around midnight my husband tried to do drive thru only to find it was closed. Drive thru is supposed to be open 24 hrs according to the website. But that is not posted at the drive thru. And sometimes they close the drive thru. I called twice tonight....
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5.0
#1406706
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Went to dinner at the steak and shake on Manchester road in Manchester Missouri. waitress was the rudest waitress I've ever had. Said maybe four words to us the entire time we were there. she took our drink order then proceeded to stand behind the counter admiring the...
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2.7
#1406615
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Steak N Shake in Rolla, Missouri - Terrible seevice lately

I’ve called the rolla steak and shake multiple times this week trying to place a pick up order and no one will answer
2.2
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#1406465
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Steak N Shake in Cape Girardeau, Missouri - Bad form

Bad form, to refuse costumers based on political views.
1.0
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#1398648
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Steak N Shake in Festus, Missouri - Terrible experience

Details have been taken in the report given to the customer service employee.
1.4
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#1397914
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Contact Steak N Shake Customer Service

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
All Steak N Shake Contacts

Steak N Shake Products and Services Reviews

Steak N Shake in Gladstone, Missouri - Terrible Customer Service

Went there for lunch and waited over 7 minutes no service. It was not even busy. The steak ‘n shake in gladstone missouri next to home depot. The service people sat at tables and talked.
Gladstone, Missouri
#1388789
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