State: Missouri City: Saint Louis Clear all filters (32 of 2821 reviews match)
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Steak N Shake in Saint Louis, Missouri - Worst restaurant experience ever

Online order took over 20 minutes past the promised pickup time. Filthy conditions with rude, arrogant employees who don’t care about customers AT ALL. Expect to enforce the “don’t cross this server line” rule. The man who crossed this BS line? 85 years old with a walker. Trying to get his order corrected. My order sat on the counter for 15 minutes while fries were “cooking”. Shakes were brought out first and were completely melted. Burgers were ice cold and incorrect. The amount of errors is to long to list.
1.8
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#1441821
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My boyfriend and I went to the Steak ‘n Shake on Page Ave in St. Louis, MO to get two burger combos and a milkshake for my boyfriend’s mom. We ordered two triple steak burgers which were supposed to come with fries and a cookie for each burger. I ordered one of the...
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2.5
#1418643
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Steak and shake has not contacted me to resolve the issue. I will be reporting them to the better business beureu
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Anonymous
RICHARD BRUCE

My name is RICHARD STEPHEN BRUCE and did not receive my last check from the steak and shake in Cartersville GEORGIA.PLEASE LET ME NO HOW I CAN GET IT BACK,MY EMAIL=steviebruce...

#1319135
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Steak N Shake in Saint Louis, Missouri - No food. Poor service

drive thru closed at 5 pm only 3 employees in store poor waitress was overworked causing poor service
1.7
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#1316577
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Steak N Shake in Saint Louis, Missouri - Worst service ever

There 45 minutes and left with out being served.
2.8
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#1140654
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Steak N Shake Mobile Application Review

Downloaded app to order online. Set up account and attempted to place order. Wanted me to log in again and said invalid credentials (double checked, still nothing). Tried to place an order without account, won't accept my card. It's a valid card, but comes back declined through this.
#945031
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Steak N Shake - Customer Care Review from Saint Louis, Missouri

Went to the store in Collinsville il, on Tuesday 10/25/16. First thing was the manager and another employee were yelling about kicking another persons butt on the parking lot! They were loud and screaming at each other across the restaurant. The only girl working was the waitress, and see was very rude and threw the menus and silverware at us. She rushed us through our order so she could mop and the. The food did not come out right. Then when we were getting ready to leave we say to guys walk in and go to the back and make themselves shakes and left. And the cook was running her fingers through her hair and touching the food with no gloves on.
3.9
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#944105
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Steak N Shake in Saint Louis, Missouri - MANAGER OUT OF ORDER , MEAN STORE AND WORKER IS THE SAME !

FEMALE MANAGEMENT ON DUTY 11: 30 AM - 12 : 30 PM ' 9 - 30 - 2016 - STORE 66 IN MAPELWOOD MO. - RUDE ' DISRESPECTFUL ' ARROGANCE , UNPROFESSIONAL ,ORDER ME TO PAY AND LEAVE WITHOUT FINISHING MY FOOD AND CALL 911 , JUST BECAUSE I COMPLAINT ABOUT SERVICE OF FOOD BURGER AND FRIES AFTER I WOULD NOT EXCEPT HER APOLOGY " I AM SORRY NOW LETS MOVE ON ' THE FOOD THAT WAS BROUGHT OUT SHOULD NEVER HAD LEFT THE COOKING STATION " FOR MY EXPERIENCE BAD FOOD , AND BEING NOT CONSISTENCE OF AMOUNT GIVEN IN PORTION SEEN BY WAITRESS AND SERVERS
I didn't like
  • Manage call 911
  • Never ever will i go back into that place of business
#928523
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Steak N Shake in Saint Louis, Missouri - Banned

I contacted Corp. office about gum under the tables and the manager banned me. Corp office won't talk to me.rpylemons@gmail.com. The manager should correct the problem not banned the me. Gum is under the table is not healthy and Corp. office should not tolerate this kind of behavior. I would ask other people not to tolerate this kind of disgusting behavior from customers and management. If you have problems at your Steak 'n Shake please do not tolerate this contact the health dept.is your city county or state government. Apperantly the corp. office doesn't care about their image.
4.1
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  • Linda
#915938
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Contact Steak N Shake Customer Service

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
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Steak N Shake Products and Services Reviews

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Dissatisfied, my wife and I saw an add for the new cheddar cheesy steakburger. Looked good so we went out to get some. It was uneddible, the cheese was hard as a rock from sitting so long and microwaved. We also ordered a s'mores shake and it did not have the fudge on...
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Charles and Marilyn Laverty

The Steak and Shake in Hoover, Al. was disappointing. My husband ordered the cheddar cheesy steak burger and got just a little cheese on top instead. The cheese was not runn...

2.1
#905604
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