I have been a loyal and faithful customer since growing up in NW Indiana in the 1940s-1960s. We have enjoyed the Valdosta Ga and Tallahassee Fl stores for many years, I usually buy gift cards because of the convenience, however I purchased 3 cards which got misplaced during moving from a large house to a smaller apartment after the kids left and my wife and I retired.
Recently we found our long lost cards. A couple of days ago we went to our Tallahassee SnS and enjoyed our dinner. Upon paying our bill with the cards we had found, we learned that there was no value remaining on the 3 cards due to service fees. We thought there was no expiration date (per law) and fail to understand how you can so quietly charge off the way demonstrated.
To put your rule in the fine print and not generally make notice to purchasers is wrong.
I am 83 y/o and my wife is 74 y/o. YOU HAVE LOST LONG TIME CUSTOMERS!
Product or Service Mentioned: Steak N Shake Gift Card.
Reason of review: Problems with payment.