December 11, 2013 Ate at the Steak and Shake in Sarasota Florida. Once again we had a horrific wait to be seated, have the order taken and receive our food.
The wait service was good as they were doing the best they could with what they had. When a facility is 10 plus deep with customers and has empty tables you would think that they would make sure to at least designate one person to seat the patrons and get them started with a beverage. Explain to them you are short staffed and that it will be a wait so you at least are acknowledged. I asked the server for the District Managers number and name which they supplied me gladly since they also hate working in these short staffed conditions.
I also gave it to a few other patrons in the store. See this type of service has been happening for at least a year consistently and so bad that one evening we left without getting seated or served. I lodged a complaint with corporate via the website and they responded within hours. I also received a voice mail (some of us work during the day) from the local manager apologizing and giving a sob story.
Had this been a one time thing but the excuse didn't fly this time. Long story short between very unprofessional texts and another voice mail from the manager I will only be dealing with corporate. Guess we will see how that goes. If there was another store close enough I would go.
Love the food but the management stinks. I will keep you updated if they actually respond or improve.
Product or Service Mentioned: Steak N Shake Facility.
Monetary Loss: $25.