Steak 'n Shake Friday Evening 01/20/17 When I arrived there were ; 7 occupied tables, parties of 7,4,2,2,3,4,3 customers & 1@counter One server appeared to be working with a second server standing around. Seated @ 10:01 Ordered @ 10:04 Received Drink @ 10:07 Received Food @ 10:21 Received Silverware & Napkin (after food) @ 10:24 Ordered Chili 3 Ways No grated cheese offered Saltines were stale Did server checked back - no Was a drink refill offered- no When I cashed out at 10:45 there were eight tables that had not been bussed (cleaned off).
The person who took my money said two words to me only after giving me my change "thank you". Tonight was the 3rd time out of my last 4 visits to this S 'n S that I thought decent service was lacking.
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.