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First of all - I get angry every time I see the sign that says hand dipped milkshakes - because of lately and for a couple of years they taste like milk and water - almost as bad as a Wendy's frosty.

The drive thru now has a minimum of 20 minute wait and sometimes 30 minutes beginning at the speaker to order and continuing at the window for pick up. Doesn't matter what day of the week or what time of day. This is insane.

And this is all besides the many many complaints with Dirty Dining.

I have been going to Steak N Shake since the 70s but will not be visiting this one any more.

Product or Service Mentioned: Steak N Shake Drive-through.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Sep 20.
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