Elsberry, Missouri
1 comment
Not resolved

My husband, my daughter and I ate at the lake st.Louis, mo location on saturday the 7th of February at roughly eight p.m.

The server sat us at a dirty booth after a twelve minute wait. He took our order and it took about twenty seven minutes to bring out one cajun burger with cup of chili, one triple cheese only with a cup of chili, one bowl of chili with a large side of plain fries. Three waters. Easy right?

Nope. Ice cold chili, and the burgers were raw. I could not get the server to help, he had to work the register for what seemed an ungodly amount of time. We finally got another server to get the manager.

She was a bit condescending at first until she looked at the raw meat on the plate. She took everything away and reheated my bowl of chili and apologised for the meal. She did pick up the tab and offered my daughter a jr. Shake.

Still.ugh.

We were nauseous the rest of the night.So gross.

Review about: Food.

Review #593914 is a subjective opinion of a user.

2.6
Website
Customer service
Quality of Food
Price Affordability
Product or Service Quality
Nutrition Description
Discounts and Special Offers
Location
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Steak N Shake?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#991121
It looks you eat the whole *** plate,I own a restaurant and if you complain after you eat the whole meal I'd refund you and tell you to never come back..

You May Also Like

"We enteted steak escape around 650pm there was no one to great us then about 10 min went by as the line got longer and still no one greated anyone..." Read more
"On the menu for the double bacon cheese burger it says 4 slices of bacon. When I ordered a single bacon cheese burger which was not on the menu. Though..." Read more
"My husband and i ordered lunch today. Not to difficult..a hamburger with cajun fries and a steak dog with catsup and sweet relish and sea salt/cracked pepper..." Read more
"This was my first time at steak and shake off Montfort Rd In Addison Tx, worst customer service ever, first the lady took 20 minutes in asking us our drinks,..." Read more
"Progressive sent their contractor Agero roadside CA #193171 to provide roadside to me but instead the driver damaged my car engine STOLE MY JACK AND FLAT TIRE KIT WITH THE..." Read more
"Chantelle Kaitschuck is wanted by the Texas Attorney General and has a warrant out for her arrest. Anyone who knows of here whereabout should contact the Texas Attorney Generals Office..." Read more
"See image for a screen shot of the summary of my complaint process. I have a 1-year-old space heater that makes so much noise it is unusable. It seems to..." Read more
"I went into the store on March 12, 2017 and purchased a ottoman and after they took my cash money for the purchase and waited two weeks , today 3/23/2017..." Read more