Today I decided to treat my children to a treat for doing well in school today, We get to the Steak n Shake in Hampton, Va on Mercury blvd.The cashier was very fast and friendly.
We pay and proceed to the pick up window. The cashier ask what we had, I told him. He starts shuffling tickets trying to find my order. With no luck, he closes the window.
3 mins later he opens the window and hands me a bag with food in it. I say this ia not my order, I orders 3 cookie butter milkshakes. He says ok, takes the food back and closes the window. Now weve been sitting at the window for 6 mins.
He opens the window and hands me the smallest cup ive ever seen. I say I ordered 3 smalls, those are Jr's. He takes them back and starts discussing my order with the cashier who took the order. She comes to the window and says, this is a small.
The cup was so small that the lids didnt even hit. I took the milkshakes dissatisfied and drove off. As i tasted my shake, i noticed that there was no cherry, no caramel and the cookie pieces were stale.
I throw the shakes in the trash.Worse shake ive ever recieved
More Review Details
- Reason of review:
- Order processing issue
- Product or service
- Steak N Shake Cookie Butter Milkshake
- Review category
- Fast Food
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