food service order manager steak shake customer drive drive thru location
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1.0
Details
Meanwhile in Michigan Steak N Shake Waitress in Ypsilanti, Michigan refused service to mother and children. But provide service to white guy...... It’s more videos This needs to stop, kids should never be left feeling ashamed nor denied service because the color of...
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14 comments
Anonymous
#1783686

I have found nothing about this alleged incident online.... I would be surprised if this were true because every Steak and Shake I've been to has been 100% staffed with blacks Steak and Shake has refused service to Trump supporters. I bet you aren't outraged about that though.

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Review
#1719278 Review #1719278 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Pros
  • Finally leaving
Cons
  • Bad management
Reason of review
Poor customer service
Preferred solution
Legal
Tags
  • Discriminanted

Dont waste your money | Steak N Shake review

25 minute wait when no one else was ahead of me. Ordered 1 burger and said no cheese several times. No one apologized to me for the wait, not even the manager. When I got the burger I could tell there was cheese on it and that they ripped it off and served it anyway but neglected to get the large cheese pieces that were still visible. I emailed the location and never heard back. Never will I go again and will tell everyone how lousy this place is. This was not the first time I had issues here.
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Review
#1774795 Review #1774795 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$10
Preferred solution
Full refund
Tags
  • Incompleted Order
  • Waited 30 Min In Drive Thru
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Make sure your server is doing their job. | Steak N Shake review

4.0
Details
Make sure your server is doing their job. - Steak N Shake review
Me and my friend ordered stake burgers and fries. He had a cherry coke with his and I also ordered one with mine as well as a shake for there. The server took our order and brought the food and cokes. I ask for my shake she said that she would be right back. She never returned with my shake nor inquired if we needed anything else. When leaving and paying the bill I told her that she needs to do something about the shake and it took 3 mins and I left.
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Review
#1774174 Review #1774174 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Pros
  • Ease of access
  • Decent food
  • Steakburgers
Cons
  • Service or cool food
Reason of review
Poor customer service
Preferred solution
Give a verbal reprimand
Tags
  • Poor Service

Not happy with my food | Steak N Shake review

1.7
Details
We ordered two double cheeseburgers with large onions rings with chilli with cheese and onions and a large vanilla shake and a chocolate and banana side by side this is not what we got . We got two double cheeseburgers with fries and a chill that was cold and the milk shake was chocolate we run a business we dont have time to run. Back when order isn't right
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Review
#1772976 Review #1772976 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Pros
  • Great tasting when prepard right and milkshakes
  • Food is our favorite
Cons
  • Service
Reason of review
Bad quality
Loss
$22
Preferred solution
Order replaced
Tags
  • lazy associates

Rude customer service and not getting food | Steak N Shake review

I have got the wrong food more then once actually over four different occasions and she was very rude screaming at me I had talked to upper management and he said come in and he would take care of it but she wouldn’t let me speak with him
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Review
#1772654 Review #1772654 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$43
Preferred solution
My money back and food they screwed up 4 times same ticket and cut my ties from there
Tags
  • Poor Staffing
  • Poor Customer Complaint Service

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Their management does not respect it's employees who are minors and the well-being of their safety. | Steak N Shake review

My daughter has contacted me on two occasions where she has been harassed and verbally assaulted while at work. The last call she made to me, which was on Sunday, 1/19/2020, at 2:27pm, was very intense and overwhelming. She sounded so disturbed by what the man said to her that I felt I had to go to the location myself to check on the safety of my daughter.
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Review
#1772515 Review #1772515 is a subjective opinion of poster.
Service
Steak N Shake Manager
Reason of review
Managerial issues; safety for employees who are minors; removal of patrons who disrespect employees
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Poor Management
  • Unsafe Environment

No it was dirty and nasty | Steak N Shake review

1.0
Details
No it was dirty and nasty - Steak N Shake review
Collinsville I'll was the dirty and nasty see photo
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Review
#1772238 Review #1772238 is a subjective opinion of poster.
Service
Steak N Shake Sanitary Conditions
Pros
  • Food tastes great
  • Great shakes
Cons
  • Worse steak and shake i have ever been to
Reason of review
Dirty I left and went down the road to eat
Preferred solution
Let the company propose a solution

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Verified Reviewer

Check first | Steak N Shake review

The shakes that come in the $4 meal were small. The commercial on tv shows large shakes . Also the fries were cold . Steak and Shake On S Emerson Indianapolis Indians Barbara Hinton 6325 Southeastern Ave Indianapolis In 46203
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Review
#1770235 Review #1770235 is a subjective opinion of poster.
Pros
  • Food usually good
Cons
  • Not as ahown
Reason of review
Not as described/ advertised
Loss
$21
Preferred solution
Let the company propose a solution

Not close to what they use to be | Steak N Shake review from Chicago, Illinois

3.0
Details
I had a problem with the app. They said they would get back to me and its been five days and they never have. The service is still good however the food is gone way downhill
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Review
#1770132 Review #1770132 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Fix my information so my money switches to new app

Former employee in need of tax return | Steak N Shake review from Jacksonville, Florida

I never got my tax papers from 2017 in need of them this year
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Review
#1768462 Review #1768462 is a subjective opinion of poster.

Contact Steak N Shake Customer Service

Website:
Mailing Address:
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
All Steak N Shake Contacts

Steak N Shake Products and Services Reviews

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Latest Question

Steak N Shake Questions
1.1
Details
Filing a Discrimination complaint - Steak N Shake review
On January 19, 2020, my family decided to eat at Steak N 'Shake in Kissimmee Fl, to our surprise upon arriving at the establishment and entering to be assigned a seat, when the employee asked how many we were, we informed her that 7 people, at to inform him that 1 of...
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1 comment
Anonymous
#1813877

i didnt think they could legally refuse service because of that? i would check with a lawyer for sure. that is so wrong.

Featured
Review
#1767522 Review #1767522 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Cons
  • Unfriendly staff attitude
Reason of review
Descrimination Disability Person
Preferred solution
Let the company propose a solution
Tags
  • Disgusting Experience