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Just saw a video of a Steak N Shake employee REFUSING to serve a Trump supporter....... I am sure you will receive many complaints. You can add my name to those that will NEVER step foot into another one of your restaurants again. I live 3 miles from the one I frequent...
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ImpossibleQuokka
ImpossibleQuokka

Exactly how are you going to make sure that no one in your family eats there again. They have a right to make their own decisions and you cannot force them to boycott a compan...

Anonymous
Durpa

So you see a clip and not the whole video and THAT is what you’re going to base a life long choice on? I see WHY Russia gets away with meddling. You people will believe ANYTHI...

1.0
I didn't like
  • Customer service
#1397730
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Steak N Shake - Online order

Steak N Shake - Online order
I placed an online order but the store is closed but my card was charged. I would like a refund because the store was nof open when i placed my order and I was unaware of this.
#1519246
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Steak N Shake - Lack of caring staff

Walked into steak in shake in Columbia sc. went to bar like seating. Waited more then 15 mins until I asked manager who walked by for a menu. She apologizes and says she thought I was waiting on a Togo order. Staff was playing around more then working very unclean and rude. Have been here two times and will not be Back. McDonald’s has higher trained staff
#1519140
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Steak N Shake - No service

Walked into steak n shake seated immediately, there was only 1 other customer in there besides my husband and I. The waitress cleaning stated to give us to Angie. 20 minutes later we were still waiting to meet Angie so we left. Never again.
1.2
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#1519104
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Went to get myself and son dinner. Drive thru closed, only two servers, two cooks and three workers in back. Manager didn’t come out to help until I stood there 10 mins. He may have rung out 3 or 4 customers. Looked high, he said they were closed when he came out....
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3.1
#1518884
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Steak N Shake - Rude customer service

Rude customer service at drive through
#1518711
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Steak N Shake - 42 min and still no drinks

Steak N Shake - 42 min and still no drinks
I visited valparaiso location on 4/20/2019 at 12:00 pm It was steady but not busy plenty of staff from my Observation . Sat at 12:09 took 9 min to be seated when there were empty tables . Took 15 min to get a server to take a drink and food order . Took an additional 8 min to get waters . It’s 12;44 I just had to ask waitress if we were getting our food she had to check . Still no food empty tables in the restaurant . I have had redundant bad service and not quite sure I keep punishing myself coming here other than my kids like the food.
1.0
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#1518621
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Steak N Shake - Exceptional service

We were eating at steak and shake off university dr & Davie Florida 33328 tat wanna was a great server she did everything she could to make sure we were taken care of however her service partner was first assigned our table then decided to take the table beside ours order first and continued to say he wasn’t taking my families order in a very rude and distasteful manner 04/19/19
3.0
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#1518304
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Steak N Shake - Terrible

Waited in line for 16 minutes then got the wrong milk shake. Will never do that again
#1517992
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The last two times I stopped at the Steak and Shake off of Hilliard Rome Rd in Columbus OH has been concerning. First of all I would like to say I love the burgers and use to visit this location 1-2 times week. Two weeks ago I went inside to eat about 3:00pm and they...
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2.7
#1517767
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Contact Steak N Shake Customer Service

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
All Steak N Shake Contacts

Steak N Shake Products and Services Reviews

Steak N Shake - Non burger in child's order

On April 18, 2019 we bought a child's steakburger at the drive thru and received something that l would not feed my dog, much less a child. It is paper thin, hard with no meat or burger to be seen, and appears to be greasy pan scrapings. See two photos. I will happily send it to you to analyze. I would like a refund on this item appearing on Order 509990, time 8:17 pm at the Turkey Creek SnS, Knoxville,TN.
1.5
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#1517625
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