Steak N Shake

Watch out for Malika, the manager at the Jensen Beach Steak 'n Shake on Britt Road. She is hostile!

I called to say I have been coming there for four years and never had such terrible fries that I wanted to come back and get new ones, and she cut me off and said, 'Well, how'd you get them?' I said I came through your drive-thru, and she said, 'Well, you should've checked your bag.' I said, 'I've been coming here for four or five years, and I've never had to check my bag. I live right behind here, I had my dog, and it's late.' She would not give me her name; she hung up on me. She told me maybe I should cook my own fries. She said because I came at her with bad energy, she came back at me.

If bad energy is telling a manager that your fries were no good and her getting very hostile back to you, then maybe I don't know what bad energy is or that I wasn't supposed to do that, or maybe she is just angry. Anyway, I asked her why she was yelling at me, and she just kept saying that it was me. I guess that's what she's supposed to say so she could explain something to whoever she has to answer to. Anyway, that is not what happened, and I would love to speak to the owner, who says they live in my neighborhood.

An employee like that will ruin your business. I have always been treated very kindly—they are, except for tonight, by this woman, Malika. Do yourself a favor and get rid of her before she ruins your business! So much for just wanting to drive back less than a mile to get new fries.

She got me so upset I thought it'd be better if I did not go there. She's scary and should not be the manager.

My husband went to the drive-thru last night and waited 20 minutes for his food. He sat there. There were 2 cars ahead of him. Obviously, they were waiting too. He pulled up to the window. Food still wasn't ready. Finally, he spotted a bag on a counter and asked the employee, 'Is that bag sitting there my food?' Yes, it was. The drive-thru employee said in a rude tone, 'We are really busy.' He asked for a carrier for our 2 shakes. This young woman begrudgingly handed him the carrier as though this really put her out. He came home. The order was wrong. To add insult to injury, the burgers were cold and greasy. I have photos. These were not Steak 'n Shake quality. Unbelievably bad.

I went back to the restaurant to get fresh ones. I went inside, and I was met with a snarl from the woman who was grilling the burgers. I simply said, 'Look at these burgers. They are greasy and cold.' She was very put out. 'It's going to be a while, and you will have to wait.' 'Okay, fine.' Again, 'We are really busy.' They were not busy. There was one table that had already eaten. Another couple was sitting down waiting for their takeout. When I pulled into the parking lot, there were zero cars in the drive-thru. Back to the woman worker. She was so in-your-face with attitude. Never have I ever experienced this kind of behavior in a fast food restaurant. I am not kidding. I asked for her name. She would not tell me her name! No name tag.

Unbelievable! I asked for a manager. She ignored me and had her back toward me. Things got heated. Finally, she said, and I am not kidding, 'I AM the manager.' I asked why she was being so rude. 'I am the customer.' Her reply? 'You are being rude too.' She kept mumbling under her breath, rolling her eyes, and talking to her coworkers about me within earshot of me.

I asked her who owns the franchise. She said she did not know! And I should go to the website. 'It is on Google,' as though I am an idiot. I have never taken the time to file a complaint against a fast food worker until now. This behavior was off the chain. I have worked in the service industry my entire life as a front-of-house worker.

My husband simply asked for 3 double burgers with only pickles, 2 shakes, and 1 order of fries. He came home with 3 orders of fries. No pickles. This was a simple order. I am sure we were charged for that, except the original employee gave him the in-house slip of paper instead of a receipt. We have frequented this particular Steak 'n Shake. We noticed new ownership a couple of years back. Everything was really good. The buns were grilled like the old days, and the burgers were perfectly grilled. Hot fries. We have noticed the quality slipping and chalked it off as mistakes happen. However, recently it happens more and more. Hence, my return to the inside of the restaurant. I have photos of the burgers that I would love to share.

The manager was so rude and asked, 'What's wrong with them?'

She decided it was a bun issue because they were smashed flat. I was so incensed I forgot to tell her there were no pickles. She mentioned something to the next line worker (a young man) to make sure this lady's buns were okay. I came home with no pickles. She asked if I wanted the fries. I said yes. I turned my back to get the QR code on the wall. I came home with the burgers and 1 French fry order. (I told her we only ordered one.) As God is my witness, she gave me the same fries that were now cold. Dumb stuff. I only discovered it when I got home. I ate half of a burger and threw it and the fries away. On a better note, the shakes were just fine.

I want to speak to a member of Steak 'n Shake management and the owner of the franchise.

No receipt. The internal order said Madison rang it at 7:02 PM. My husband left the house at approximately 6:30 PM. We live 5 minutes away. I would like a refund to our debit card and an apology.

March 12th, 2025, Steak and Shake order via drive-thru store in Miamisburg, Ohio. Greasy, undercooked, and disgusting the milkshake was like water and Ive never had that bad of food in my life.

I complained that day but I drove an hour so by the time I got home there was no way I was going back to the store. So I contacted them online and By phone immediately when I checked the food, and after that I heard from them via email a few days later.
They responded and said sorry and a store manager will be contacting me to resolve this, but then the store never contacted me or resolved the issue and offered me a refund I emailed them 4 times and no response at all now.
No one will respond back, and it's been almost a month and a half. It's unacceptable. This restaurant has poor management; they care nothing about food quality or their customers.
And its not the money its the *** service and not caring about their customers, Unacceptable.

I had to throw all the food away after just eating a small portion of it. And it did make me feel bad like the meat was undercooked. I just want my refund, and no one will respond. I filed with the BBB as well, and I'm not a Karen ;).

I don't ever say too much, but it was bad! Don't eat here!
Update: Some idiot (hiding their identity) using a guest account) below in the comments says I should have returned the food right then, how can I do that when I live an hour away from the store and I didnt know the food was bad until I got home? I did not check it because who would think it would be bad.


For the record: I did try to call the store immediately and they wouldnt answer the phone, so I tried online contact as well, they also wouldn't respond to emails, and social media. So I reported them to the BBB along with hundreds of other people.

The US food supply sucks, and our choices are limited even in the grocery stores. Who logs on here to leave comments on peoples rants?

What a Karen lol ;) karma comes back around for all of us eventually


Anyway the food sucks and so does the service. No response from them as of yet.

My husband just sent me a photo that says Steak n Shake Fries are now cooked in 100% BEEF OIL yes you read that right no longer is their fries cooked in Vegetable oil its now beef. To all the vegetarians and vegans out their you can't eat steak and shake fries anymore cause now they're cooked with beef fat.

I did more research and at the start of January 2025 all steak and shake locations have changed their oil to beef fat.

Aka 100% Beef Oil, first finding out McDonald's does it and now Steak and Shake!? So fries aren't even safe to consume anymore without having to check to make sure they're not cooked in beef oil.

I have been ordering food from Steak and Shake for several years now. Every time I order, I request extra garlic sauce on my double garlic cheeseburger.

How hard or difficult is it to put extra sauce on a freaking cheeseburger? Apparently, it's extremely difficult. Nine out of ten times when I order, there is never extra sauce. I always get a dried-up cheeseburger that's like chewing cardboard.

I guess Steak and Shake doesn't really care about the customers because they never seem to read what's on the order. I would like someone to call or email me to discuss a refund on this nasty cheeseburger that I just received.