Steak N Shake

March 12th, 2025, Steak and Shake order via drive-thru store in Miamisburg, Ohio. Greasy, undercooked, and disgusting the milkshake was like water and Ive never had that bad of food in my life.

I complained that day but I drove an hour so by the time I got home there was no way I was going back to the store. So I contacted them online and By phone immediately when I checked the food, and after that I heard from them via email a few days later.

They responded and said sorry and a store manager will be contacting me to resolve this, but then the store never contacted me or resolved the issue and offered me a refund I emailed them 4 times and no response at all now.

No one will respond back, and it's been almost a month and a half. It's unacceptable. This restaurant has poor management; they care nothing about food quality or their customers.

And its not the money its the *** service and not caring about their customers, Unacceptable.

I had to throw all the food away after just eating a small portion of it. And it did make me feel bad like the meat was undercooked. I just want my refund, and no one will respond. I filed with the BBB as well, and I'm not a Karen ;).

I don't ever say too much, but it was bad! Don't eat here!

Update: Some idiot (hiding their identity) using a guest account) below in the comments says I should have returned the food right then, how can I do that when I live an hour away from the store and I didnt know the food was bad until I got home? I did not check it because who would think it would be bad.

For the record: I did try to call the store immediately and they wouldnt answer the phone, so I tried online contact as well, they also wouldn't respond to emails, and social media. So I reported them to the BBB along with hundreds of other people.

The US food supply sucks, and our choices are limited even in the grocery stores. Who logs on here to leave comments on peoples rants?

What a Karen lol ;) karma comes back around for all of us eventually

Anyway the food sucks and so does the service. No response from them as of yet.

I have been a long time customer of steak n Shake and I have always been pleased with the service and the quality of the food. There have been little bumps in the road, but nothing worth complaining about until last night March 12 when I went to steak n Shake number 388 which is located at 12541 West Sunrise Blvd.

in Fort Lauderdale. The crew that was on duty seemed like they had no training and they were not getting along with each other and the supervisor there was a young girl that could not control the situation. The girl that was in front of me got very upset for the length of time that we had to wait, and as she was watching, saw that they had put ketchup on a combo that she had ordered no ketchup, and tried telling the supervisor with no avail. The gentleman before her picked up an order from somebody else and got a lot more than he had paid for.

On my order, we had three combos. One of those combos was a Frisco melt which I had asked two separate people. Please do not put butter on the bread. I know how greasy that can get and did not want it on there.

after about 15 minutes and a lot of arguing in the kitchen, we finally got our meal and yes, you may be shocked to learn that there was butter all over my Frisco melt. It was late and did not want to complain about it so I just ate it the way it was. also, when I picked up my order, I asked for extra ketchup and was told by the manager or supervisor that they had none. I was kind of shocked to hear that and asked again , there must be some ketchup in the back or somewhere in this place, you must have ketchup somewhere.

Again, she told me no they dont have any ketchup . I then asked do you have ketchup in the kitchen that youre making the burgers with and with that she walked away and returned about two or three minutes later with a small quart size applicator of ketchup that had about 1 inch in the bottom of it. I asked if I could have that and she said I could have a little bit and that was it. Im really shocked that a restaurant that has always been for the most part a fast, efficient and quality place for fast food could have been run so unorganized and without a team effort and leave, and last but not least and last but not least not have the condiments for their customers.

I just want to say that I was a little disappointed and maybe somebody should look into the operations of store 388. Im sorry I had to send this letter because usually things are a lot better.

Yours respectfully ,John.

My husband and I went to the south Dirksen location about 9 pm on 11/19/24 we ordered a triple steak burger and a shake. Sign says 7.49, our total was 14 something all together.

We get our order pull off and dont even leave the parking lot and my husband went to eat his burger and seen it was a double we went back to the drive thru and the employee named Eric said that he needed to charge us 4$ more now Im scratching my head at this point because we said triple not double. So then my husband asked for a refund he said he couldnt refund us because of the new system that yall had put in about 2 or 3 weeks ago and he wasnt shown how to do refunds so Im asking him if its been that long how come he hasnt been shown? He said they aint showed us *** about these registers so I told him youre not going to talk to me like that. And that I was calling corporate he then said I dont care if you call Jesus.

And kept on cussing. This is very unprofessional of him to do. Obviously he dont care about keeping his job.

I wouldnt want someone working for my company that cusses out customers over a BURGER! I do have him on video saying the *** I wish I would of gotten more of what he was saying.

I ordered two Dubble cheese burger meails from stack in shake in Elyria on January 18 and 19th the cheese burger was over cooked and it's was not even tasty and it was hard to eat and then the next day I thought that it would be better but it was not i was very disgusting and disappointed in my food and it's didn't even tasty and FRASH like u used to make it before and the fries were not very good and it's used to be my favorite restaurant i got it though Uber Eats but it your restaurant too make sure that your customer have a good meal and it tastes good and so they want to come back i had two different mails on two different days and the plan Dubble cheese burger was over cooked and not very good and the fresh should be warm hot so u can eat them i spread a lot of money so I can eat your food because it used to be my favorite thing in your restaurant but you don't want to make your customer very happy when you get bad food like that u don't want to Eats thee again once it happens 2 different time and u never answer me back with a response to fixed the problem it's your restaurant and your responsibilities the Elyria restaurant has gone down hill and u really need to work on this is really hope that you will help me out and then give me a call 440-225-**** Kelly Lynn bessette klb2875@***.com to fixed what u wrong

The food was terrible so I returned the e tire order and requested a refund. Jermaine took my complaint abd took the food back I was returning and went to the register and portrayed he was giving he a refund.

He handed me a receipt. I tucked it away with my receipt. The text ray when the refund hadnt posted to my account I called steak and shake. He said it could take 72 hours.

So I waited. After the 72 hours I called the store again and explained I never received the refund and when looking at ref receipt jermain handed me that night it was merely just a reprint of my original receipt. This and his other shady behavior tells me he didnt process the return. When time allowed,I live almost an hour away, I went to the store and was told only the manager coujd do anything and he would be back later.

I left my nahh my e and number. Never received a call. I called back a few days later and explained I lived far away but wanted this resolved. I was told I had to come into the store and Matt could resolve this before 4.

I drive back to the store only to be told mt Matt too many days had isssed for him to do anything. I want my $18.41.