Steak N Shake Reviews

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Steak N Shake - Never
Meanwhile in Michigan Steak N Shake Waitress in Ypsilanti, Michigan refused service to mother and children. But provide service to white guy...... It’s more videos This needs to stop, kids should never be left feeling ashamed nor denied service because the color of...
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127 comments
#2075927

I need to point this out about this reviewer. This reviewer has changed the dates onto when that this has happened.

That is proof enough that she has lied and fabricated details. And onto the top that she is mentally unstable with the comments she is leaving others. this is another bad and sad reviewer playing the race and entitlement card.

i feel so bad and sad for the employees and managers that have to deal with her. No employee or manager needs to deal with a liar and fabricator.

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ID
#1719278 Review #1719278 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Pros
  • Finally leaving
Cons
  • Bad management
Reason of review
Poor customer service
Preferred solution
Legal

Ordered online, store declined delivery and I didn't get a refund

My local Steak n Shake in Jackson, Michigan claimed they were going to "put in for my refund" for my order that they cancelled. I never received the refund, so they basically ripped me off for $14.00.

User's recommendation: Don't order online.

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ID
#2973582 Review #2973582 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund
New Reviewer

Close down

If the inside of the restaurants opened back up the revenue would definitely go back up. We live in saint Louis Missouri and all Steak n Shakes here are either closed down or not open to the public in the dining room area. There are patrons who ride the bus and who are in wheelchairs like myself who cannot go through the drive through. When will that happen?

User's recommendation: Don’t go until they consider serving the disabled.

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ID
#2964312 Review #2964312 is a subjective opinion of poster.
Location
O Fallon, Missouri
Pros
  • Food is good
Cons
  • Inside not open
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
As of today, October 11, 2021, I have yet to hear from anyone regarding the GM calling me a *** on October 2, 2021. My food wasn't right and when I asked to have it fixed or my money refunded, he was very unprofessional about it. After he gave me my credit card back...
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ID
#2959352 Review #2959352 is a subjective opinion of poster.
Location
Chicago, Illinois

Cold sandwich

We ordered a single cheeseburger. We got it through the drive thru and when we got home to eat, it was ice cold. This is unacceptable when we pay money for a product, it should be eatable. We have still not heard from the company. This also unacceptable and will take our business elsewhere.

User's recommendation: Check your food before driving away from the drive thru.

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ID
#2951748 Review #2951748 is a subjective opinion of poster.
Location
Las Vegas, Nevada

I need to get my last 3 paycheck stubs

I need the exact amount of my latter payment. due to my not having my employee pin I am unable to apply my wages that I'm due. I need compensation due to my working in new port Richey location if I may say so myself.

User's recommendation: never allow a card sent before requested to receive your payment for the amount of time owed by owner.

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ID
#2945313 Review #2945313 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Food nasty

Received wrong order took my food back burger was burnt food was so nasty couldn't eat it Dekalb IL.
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ID
#2937149 Review #2937149 is a subjective opinion of poster.
Loss
$11
Preferred solution
Full refund
New Reviewer

Receipt

I cant find Maryland on the questioner. I cat do the survey. Help something is wrong. The store has no idea. I want to use my coupon
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ID
#2936121 Review #2936121 is a subjective opinion of poster.
Location
Glen Burnie, Maryland

Did not receive my reward points from sept. 30 and it was scanned

Associate scanned my app but it never picked up my points from Sept. 30th 2021. I ordered a Wisconsin buttery.

User's recommendation: Make sure you get your reward points.

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ID
#2930258 Review #2930258 is a subjective opinion of poster.
Location
Oviedo, Florida

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Verified Reviewer
New Reviewer
Your steak and shake rewards app will not let me post a payment to pay with the app, I have tried about 25 times. I gets to the payment screen and will not come up to pay. I have e-mailed the app help e-mail address for over a week. They told me to send a receipt for...
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ID
#2920152 Review #2920152 is a subjective opinion of poster.
Preferred solution
Resolution with their rewards app

Can’t use gift card

Can not I use gift card that I purchased.The card still shows I have a $25 balance but when I try to use it at the restaurant it gets denied
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ID
#2918835 Review #2918835 is a subjective opinion of poster.
Location
Tampa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Gift card

I gift card that I purchased from Sams Club does not work when I try to use it I called the number on the back of the gift card and it says theres a balance of $25 but when I try to use it in the store he gets denied
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ID
#2918633 Review #2918633 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund
New Reviewer

Online order but store closed

They won't answer the phone and charged me 37.11. I'd really like to speak to someone about a refund.
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ID
#2918510 Review #2918510 is a subjective opinion of poster.
Loss
$37
Preferred solution
Full refund
New Reviewer

To complain

What happened to me I would not want someone else to happen floor was dirty I slipped and fell and the piece of metal that was on the counter put *** in my hand how the counter was made or built

User's recommendation: I would just hope that it doesn't happen to another customer.

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ID
#2912557 Review #2912557 is a subjective opinion of poster.
Cons
  • Rudeness of employees
Loss
$12000
Preferred solution
Apology an fix or do something about how the counter or is made
New Reviewer

Refund

Waited over 2 hours for delivery. Door dash states that because the order was placed through your website we have to contact you.

User's recommendation: Poor.

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ID
#2911660 Review #2911660 is a subjective opinion of poster.
Loss
$21
Preferred solution
Full refund
New Reviewer

Pissed off

Bad food. Poor management. Terrible employees and now your offices are never open. I hope you go out of business. Oh and your out of everything including shakes.

User's recommendation: Donot eat at stake n shake Beaumont texas.

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ID
#2906536 Review #2906536 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Loss
$13
Preferred solution
Full refund

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