Latest review first
Just saw a video of a Steak N Shake employee REFUSING to serve a Trump supporter....... I am sure you will receive many complaints. You can add my name to those that will NEVER step foot into another one of your restaurants again. I live 3 miles from the one I frequent...Read more
I didn't like
- Customer service
Steak N Shake - Terrible!!!
I’m a Door dasher and Ive been in this particular Steak ‘n Shake 2998 HWY K O’fallon, MO multiple times. Every time I come in it’s slow and poor customer service. But the thing that gets me is there’s one guy that works there that’s cussing at other employees, flipping them off right in front of customers. I hope this is not your normal policy to hire this type of person.
Proud Steak n Shake Family Member
I'm hearing impaired. I actually waited for 25 minutes before I was even asked if I wanted to dine in or for it to go. A guy walks gets served in and out in 5 minutes. Before I was even acknowledged. I asked to speak with manager she was nonchalant about my issues and just pointed me to go sit down! Dorothy is the manager on board. She never addressed my concerns with any true professionalism! Located in Indianapolis, In steak n shake. Located downtown!
Steak N Shake - Health risk
I worked at Steak n Shake in Beaumont, TX. And they have been washing their dirty mop heads in the dishwashing machine. Machine still has not been sterilized and all dishes being washed through are being contaminated
Steak N Shake - Online order
I placed an online order but the store is closed but my card was charged. I would like a refund because the store was nof open when i placed my order and I was unaware of this.
Steak N Shake - Lack of caring staff
Walked into steak in shake in Columbia sc. went to bar like seating. Waited more then 15 mins until I asked manager who walked by for a menu. She apologizes and says she thought I was waiting on a Togo order. Staff was playing around more then working very unclean and rude. Have been here two times and will not be Back. McDonald’s has higher trained staff
Steak N Shake - No service
Walked into steak n shake seated immediately, there was only 1 other customer in there besides my husband and I. The waitress cleaning stated to give us to Angie. 20 minutes later we were still waiting to meet Angie so we left. Never again.
Went to get myself and son dinner. Drive thru closed, only two servers, two cooks and three workers in back. Manager didn’t come out to help until I stood there 10 mins. He may have rung out 3 or 4 customers. Looked high, he said they were closed when he came out....Read more
Steak N Shake - Rude customer service
Rude customer service at drive through
Steak N Shake - 42 min and still no drinks
I visited valparaiso location on 4/20/2019 at 12:00 pm It was steady but not busy plenty of staff from my Observation . Sat at 12:09 took 9 min to be seated when there were empty tables . Took 15 min to get a server to take a drink and food order . Took an additional 8 min to get waters . It’s 12;44 I just had to ask waitress if we were getting our food she had to check . Still no food empty tables in the restaurant . I have had redundant bad service and not quite sure I keep punishing myself coming here other than my kids like the food.
Steak N Shake - Exceptional service
We were eating at steak and shake off university dr & Davie Florida 33328 tat wanna was a great server she did everything she could to make sure we were taken care of however her service partner was first assigned our table then decided to take the table beside ours order first and continued to say he wasn’t taking my families order in a very rude and distasteful manner 04/19/19
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