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Steak N Shake - This is the third attempt to reach you

I don't think you want this complaint to work. Have you changed the source of your meat. The last time we ate at the store in Avon Indiana, the burgers tasted so bad, we ended up giving them to the dog.
#1451097
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Steak N Shake - Have you changed the sourcing of your meat?

Yesterday, my wife and I stopped in to your store on US Hwy 36 in Avon Indiana. We ordered two hamburgers plain. We got them to go, and she opened them while I drove. They were terrible. We ended up bringing them home to the dog. WE, along with our sons and grandchildren love going to your store, but unless you tell us that was a fluke or something, we cannot go again. Too expensive for dog food. Please advise. Sorry John E. Stefani 317-797-9549
#1451096
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I went to to the Clearwater location and ordered my food. After waiting a very long time they gave me a bag of food. I checked my bag and realized I didn’t have my chili or hot dogs. I started eating the fries. The lady told me they have me the wrong order. She said...
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1.0
#1451013
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My wife and I went thru the drive thru , 3229 N. University, Peoria,Il., after some shopping. Ordered 2 meals with drinks. Store was not very busy. As i waited at the drive thru window, i observed several employees engaged in conversation with there cell phones in...
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2.1
#1449681
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Steak N Shake - Looking for a refund

Needs to be reviewed was not able to get my money back right away
#1449640
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Steak N Shake - Slow service, undercooked food

Went thru drive thru @ 3229 N. University, Peoria, Il. Very slow,few customets. Ordered value meals. Waited 22 minutes for food and did not initially receive drinks with meal, had to ask for drinks. I observed in my time of waiting carry out cashier was more into her cell phone than customer service. I live 4 blocks from this location. Got home n 1 of 2 sandwiches was still frozen(pattie) n severly undercooked. After 20plus minutes of waiting, food was this severly undercooked? I do not want some gift card, but want you to know, your *** porely trained franchises have lost me as a customer, permenately!!Do not want your food that is so underprofessionally prepared or service that is severly undertrained or professionally supervised.
#1449536
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Steak N Shake - Awful experience

Terrible experience at the Gurnee IL location. Server was rude and brought chili to be I didn’t order then took it back and gave it to someone else. Against health code. Customer behind us watch a movie on his phone full volume. Just awful and we call manager she said she was pregnant and this is the best they can do . Sorry Not acceptable would never go back!
1.1
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#1449444
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Last night around 9 pm I went to steak and shake with a friend. The place was empty and all the employees were just sitting around doing nothing. Yet it took 5 minutes for us to get sat. We waited 15 minutes for our server to get our order she then Went to back to talk...
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2.3
#1449004
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Steak N Shake - Terrible service

Stake and shake has great food, but terrible service. The staff doesn't know how to bus tables or take food orders. If you have about 2 hours for a burger dinner. Than you have found the right place.
2.7
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#1448400
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Contact Steak N Shake

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
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Steak N Shake - President Trump

So, i saw one of upur restaurants refused service to a Trump supporter. As a Navy veteran of 21 years, i am appalled. I will never eat in another SnS. Used to love yoy guys, but one baf apple spoilef the whole bunch. Very, very happy to see the stires in Oklahoma dropping like flies. Good riddence!
1.0
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Cleanliness
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Diversity of Products or Services
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Product or Service Quality
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#1448237
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