Most helpful reviews first
Just saw a video of a Steak N Shake employee REFUSING to serve a Trump supporter....... I am sure you will receive many complaints. You can add my name to those that will NEVER step foot into another one of your restaurants again. I live 3 miles from the one I frequent...Read more
I didn't like
- Customer service
This WAS my favorite local shake and burger spot. At least once a month or more I stop in to enjoy the shakes grab a quick bite and spend fourth to sixty bucks with my family. I am always super kind to the staff and I always tip well. Today I was beyond disappointed...Read more
San Antonio Central, Texas
Steak N Shake - Disgusting
This store was disgusting. It was a clear day no rain or snow ground wasn’t even wet and the place was disgusting. If it’s that gross out front how gross is it in the back? Then there was rude waitress/ hostess who even though she looked at my family and the family before us which was also complaining about being ignored she finally sat us after about 5 to 10 min and she was yelling across the restaurant at other employees while other customers were there. The location was not busy. There is no excuse. I posted on the Valparaiso Indiana page including pictures about it and heard from no one. I have emailed corporate already still haven’t heard anything. The pictures are attached below.
Steak N Shake in Orlando, Florida - Disgusting
Came into The W Colonial location in Orlando Florida this place is a MESS SO DIRTY not mention poor customer service
My family and i went to the steak n shake on omniplex dr fairfield, oh at about 12:35pm today, our order was taken at around 1:10, i watched 4 other groups of people leave because of no service, i went to the register to ask how much longer because my 2 year old and 2...Read more
Forest Park, Ohio
Hi, I'd like to make a complaint towards Nesse at the steak n shake on grape rd. Store 226. I witnessed the manager pulling up and cussing at an employee for closing the store down because she decided not to show up for work. The employee had to close the store down...Read more
Steak N Shake - Horrible time
I have been sitting in the drive through of steak and shake since 7:55pm. I watched 9 customers pull off. There was only two employees in the entire building and the dinning area and drive thru were packed it is now 9:01 and I am still sitting in the drive thru but I was able to call in my order however this is not the first time this has happened it happened twice last week. They are under staffed or not being staffed right. I love the quality of the food but this is a tad bit ridiculous.
Steak N Shake - Complaint
One visit I was given a burger with nothing on it. I'm still waiting for management to call me concerning the issue. Tonight's visit I did not receive my second side with my #17. This is getting out of hand.
Steak N Shake - Rotten food and poor service by management
Rotten food out on my burger after getting it back after two times. According to your manger manny in the kitchen this is not rotten or bad lettuce. I would love to see him or anyone else eat this
Steak N Shake - WANT JD FIRED HE HAS STOLE FROM THE COMPANY AND THERE IS PROOF! Dan board has been taking his checks!
MANAGERS ARE RUDE EMPLOYEES STEAL MONEY AND GET AWAY WITH IT! One employee assaulted me and still works there. I want my retirement funds released. NOT IN UNIFORM AT ALL
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