Hello my name is Alice. Off the bat I'd like to mention that in my thirty years, this is my first written complaint of a company. Just so you have an idea of how much I was effected. I am open male to female transgender, and as you can imagine I get quite a bit of...Read more
Steak N Shake - Nothing Good!
This was the raw meat I wanted to show from my claim#1313747. Very rude manager that did not realize she had the mic on when we pulled up to the speaker box and was yelling at other employees. After a few minutes of listening to her yell at the other employees she...Read more
Steak N Shake - Metal in my shake
My husband went to Steak 'n Shake tonight. When he came home, we were eating and he found small metal pieces in his drink. When I went back to the restaurant with the remainder of his shake and all of my shake, I had to wait 10 minutes for the manager, JaQuan. When he...Read more
My daughter and I walked into the Pgh Mills location to grab some food after shopping. Upon walking in a teenage girl with dark hair worn in braids actually REFUSED to serve us and walked away and THEN proceeded to talk loud enough about my daughter that we could hear...Read more
It will when the person is fired. I will not eat in your restaurants ever until your company steps up and learned how to hire people with disabilities. My cousin does not deserve to be discriminated against because it she cannot read no person has the right to tell her...Read more
Went to steak and shake on prospect Avenue and I ordered a single steak Burger meal through the drive-through when I pulled up I heard laughing over the intercom so I decided to say can I have a single Steak Burger meal for 399 no 1 heard me so she acts will what I...Read more
Waited for am happy hour to visit restaurant. Ordered a shake, fries and barbecue burger. Unhappy with six dollar something total. "We don't have am happy hour. Haven't had your fries in decades. Now I know why; they're tasteless. Didn't even finish half. Your barbecue...Read more
First of all this was the third time my order had been messed up!! I’m not one to complain EVER!!! But today once again messed up order so i called the manager so rude argued with me about my order. Even though I told her I had my receipt she messed up my burger left...Read more
Upon arrival to this store there was a line of people to the door. The folks in front of us went to another place. Observed that many tables were not cleared and no waitress was concerned about clearing them. Finally reached the front of the line and asked for a table...Read more
My GM fires me due to them messing up my check an just because I spoke up an said something about it I was fired now my girlfriend works there an he hasn’t threatened to fire her over 5 times in the past week but when the white people do the lame things she does he...Read more
I didn't like
- General manager
Do you have something to say about Steak N Shake? What happened? What can we help you with?