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Steak N Shake - Complaint of manager
Steak N Shake - Complaint of manager
Hi, I'd like to make a complaint towards Nesse at the steak n shake on grape rd. Store 226. I witnessed the manager pulling up and cussing at an employee for closing the store down because she decided not to show up for work. The employee had to close the store down...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 22.
Anonymous
Anonymous

Steak n Shake is a very poorly run company.

#1405800
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Steak N Shake - Slow Service
Steak N Shake - Slow Service
Steak N Shake - Slow Service
Service at this Mishawaka location used to be good. However, the last to visits have proven to be a mistake. The time to get seated in a nearly empty restaurant took way too long. Once seated, the process to actually get waited on also proved to be a long waiting...
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Company wrote 0 private or public responses to the review from Dec 02.
1.1
#1413145
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Just saw a video of a Steak N Shake employee REFUSING to serve a Trump supporter....... I am sure you will receive many complaints. You can add my name to those that will NEVER step foot into another one of your restaurants again. I live 3 miles from the one I frequent...
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Company wrote 0 private or public responses to the review from Nov 10.
Anonymous
anonymous

1. 1 person doesn't represent the views of the entire company 2. The store mentioned is a franchise - independently owned and operated

Anonymous
Anonymous

Steak n Shake isn't getting my business any more....

1.0
I didn't like
  • Customer service
#1397730
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Steak N Shake - Horrible time

Steak N Shake - Horrible time
I have been sitting in the drive through of steak and shake since 7:55pm. I watched 9 customers pull off. There was only two employees in the entire building and the dinning area and drive thru were packed it is now 9:01 and I am still sitting in the drive thru but I was able to call in my order however this is not the first time this has happened it happened twice last week. They are under staffed or not being staffed right. I love the quality of the food but this is a tad bit ridiculous.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 29.
3.2
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1316201
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Steak & Shake (3000 Old Boynton Rd, Boynton Bch, FL 33436) 7/22/28 visit For 2 sandwiches & 2 fries.... asked to pull forward with no one behind us so they look good on their delivery time (they actually said that was why- not that I didn’t already know that). I...
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Company wrote 0 private or public responses to the review from Jul 23.
Anonymous
Anonymous

"will be reported to newspapers No one cares about you and your inability to get a burger. It's that simple. Is your life and the life of your boyfriend so unfulfilling and us...

Anonymous
Anon

Good grief, what are you babbling about?

2.4
I didn't like
  • Staff or service
  • Long delay no communication why order was delayed
  • Cold food
#1310784
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Steak N Shake - Horrible experience

Steak N Shake - Horrible experience
Steak N Shake - Horrible experience
Steak N Shake - Horrible experience
I went to staek and shake in erie pa.And when i pulled up to the drive trhu they had a truck blocking it.I persumed they where closed but my wife wen t inside and asked.When we walked we where not greeted and there where 4 employees in there sitting around.it seemed like they did not want our business. They in formed us that they where short staffed
Company wrote 0 private or public responses to the review from Oct 14.
1.0
Details
Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1381740
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Resolved
Hello my name is Alice. Off the bat I'd like to mention that in my thirty years, this is my first written complaint of a company. Just so you have an idea of how much I was effected. I am open male to female transgender, and as you can imagine I get quite a bit of...
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Company wrote 0 private or public responses to the review from Feb 04.
Anonymous
Anonymous

Isn’t this still America? I’m not seeing in your tale any discrimination just you think they are. By your own admission they have done nothing directly to discriminate against...

Anonymous
Dianna M

I hope the restaurant makes a formal apology but even more than that, I hope their HR works with employees. This event, as described, involves multiple levels of bullying, no...

1.7
I liked
  • Quality of the food
#1182632
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Steak N Shake - Hand Hygine!!!
Good day to you, On Sunday afternoon I went to the Hampton Virginia Steak and Shake and was met with the poor hand hygiene. The lady who took my credit card and swiped it also made my sandwich!!! same nasty gloves! Never did she change. In looking in I could see fly's...
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Company wrote 0 private or public responses to the review from Sep 24.
#1364070
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My family and I visited the restaurant on University (Davie/Pembroke Pines?) Upon arrival there were only 2 tables filled; Less than 6 people total. We sat for 18 minutes before we were even approached; had to ask for help. Took over an hour to get our food even after...
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Company wrote 0 private or public responses to the review from Oct 28.
FragrantNumbat
FragrantNumbat

Why should you get a discount. I you cannot afford their prices do not go there. I can understand your complaining about not taking the coupon off.

I liked
  • Shakes once they were made correctly
I didn't like
  • Service was very bad
  • Cleanliness
  • Service
#1390267
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Contact Steak N Shake

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
More
My wife and I are in our late 80's and early 70's. We freak went this establishment quite often, but this time there was a problem that when told that the floor was "slick as ice" after mopping the isle, and several patrons almost slipped and fell in including myself,...
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Company wrote 0 private or public responses to the review from Dec 04.
Anonymous
Anonymous

Ronnie, how about you and your wife stay home and out of the way. For too long, the world has been subjected to your nonsense. The floors have to be cleaned. If you're worried...

Anonymous
Anonymous

I think a requirement to work at Steak n Shake is you have to be a jerk.

4.6
I liked
  • Food
I didn't like
  • Sarcastic manager
#1415069
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