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Hello my name is Alice. Off the bat I'd like to mention that in my thirty years, this is my first written complaint of a company. Just so you have an idea of how much I was effected. I am open male to female transgender, and as you can imagine I get quite a bit of...
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Anonymous
Anonymous

Isn’t this still America? I’m not seeing in your tale any discrimination just you think they are. By your own admission they have done nothing directly to discriminate against...

Anonymous
Dianna M

I hope the restaurant makes a formal apology but even more than that, I hope their HR works with employees. This event, as described, involves multiple levels of bullying, no...

1.8
I liked
  • Quality of the food
#1182632
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Steak N Shake - Metal in my shake
Steak N Shake - Metal in my shake
My husband went to Steak 'n Shake tonight. When he came home, we were eating and he found small metal pieces in his drink. When I went back to the restaurant with the remainder of his shake and all of my shake, I had to wait 10 minutes for the manager, JaQuan. When he...
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1.4
#1187815
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Steak N Shake - Manager closed the window and walked away when I complained about the terrible milkshake condition
Stopped at store location 703 in Louisville Ky. I went to the drive threw window. Ordered 3 milkshakes. When she brought them to me I said these is not correct. These cups are not even full. She went to get her manager, the manager proceeded to tell me that the whip...
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I didn't like
  • Response to a complaint
#1159944
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Bobby Caldwell frequently ridicules this Asian server by making fun of her ethnic features such as large head size. He resorted to calling her names such as "big-head." He has made other derogatory comments about her and has laughed at her shortcomings in front of...
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Anonymous
Anonymous

The Asian server needs to get an attorney and sue.

#1122370
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Steak N Shake - Terrible experiences

Steak N Shake - Terrible experiences
Steak N Shake - Terrible experiences
Steak N Shake - Terrible experiences
A couple days ago i ordered a taco salad & these are the results i did contact them no compensation or anything! Im speaking up!!! Two days before that i ordered another taco salad & they chopped up 4 hamburger patties and threw them on top of the lettuce like here cause we ran out of hamburger meat. Just rude & not sanitary & not professional at all
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Nutrition Description
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1152757
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even this site sucks. i wrote out the complaint in detail and then when i went to submit it it refused to submit until i signed up or in. i don't mind but i lost the entire message i just spent my time writing. geeeesh. anyways i'll do it all over again. i want someone...
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Anonymous
Anonymous

You do realize this isn't the Steak n Shake website?

Anonymous
William

Pay peanuts - get monkeys.But if everyone here is 62 ( I'm only 61 ) , they must remember that it was no better during our childhoods ; uninspired low paid employees make or b...

1.3
I liked
  • Food
I didn't like
  • Employees
#1165872
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On 1/20/18, my wife and I went to Steak 'n Shake for a Saturday lunch. Emily S. was our server at unit #609. We both ordered and then I went to the men's room to wash my hands. As I dried them I heard a soft "clink" and looked down to see that my wedding ring was no...
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5.0
#1173069
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Steak N Shake - I've never had worst service in my life come in 10 waitresse
8 Friday night couldn't even get seated no matter how many waitresses were standing around had to get the manager to even get him to clean the table off and seat me then the table was soaking wet and couldn't even lay my own stuff down on it then it took an additional...
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#1181857
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I visited the steak and shake located at Concord Mills Mall in NC. 8511 Concord Mills Blvd Concord, NC 28027 United States I was in the drive thru over an hour. Called to see why it was taking the drive thru so long and was told it wasn’t anyone in the drive thru line...
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Anonymous
i like steak

the wait times at the merrilville indiana location are way too long whether you go in or drive thru!!!!!

3.8
#1168627
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Contact Steak N Shake

Mailing Address:
STEAK 'N SHAKE, INC.
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
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I went to steak n shake in Florence KY on 2/7/2018 and the lady who was serving was also working drive thru and grill. Very kind and prompt lady mind you. She took our order then went and cooked our food and made our shakes all while who we assumed was the manager on...
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1.1
#1187894
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