food service order manager steak shake customer drive drive thru location

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Verified Reviewer
1.0
Details
Meanwhile in Michigan Steak N Shake Waitress in Ypsilanti, Michigan refused service to mother and children. But provide service to white guy...... It’s more videos This needs to stop, kids should never be left feeling ashamed nor denied service because the color of...
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14 comments
Anonymous
#1783686

I have found nothing about this alleged incident online.... I would be surprised if this were true because every Steak and Shake I've been to has been 100% staffed with blacks Steak and Shake has refused service to Trump supporters. I bet you aren't outraged about that though.

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Review
#1719278 Review #1719278 is a subjective opinion of poster.
Service
Steak N Shake Waiter
Pros
  • Finally leaving
Cons
  • Bad management
Reason of review
Poor customer service
Preferred solution
Legal
Tags
  • Discriminanted
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Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immedif | Steak N Shake review

Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immedif - Steak N Shake review
Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immedif - Steak N Shake review
Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immedif - Steak N Shake review
Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immedif - Steak N Shake review
Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immedif - Steak N Shake review
Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immedif - Steak N Shake review
Food issues there was something in my sandwich or the meat I’m not sure it was so hard it broke two of my teeth on the right side of my mouth it also scratched the top of my mouth. I called in immediately took the food back with my recipes and they did an indent report a lady named sherry called me Wednesday I called her back 10 mins after she called me and she didn’t answer I called her twice Thursday and now it’s Friday and I’ve called her and she still doesn’t answer or return my calls. When I went to the store they asked me if I wanted a refund I denied the offer. I eat there often the food and customer service is always amazing so im not sure what went wrong this time
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1 comment
Anonymous
#1782405

LOL...Posting a photo of that rotten tooth won't do you any good. That tooth is so rotted that anything would have cracked it open. Perhaps a little less money spent on nails and more on dental care could serve you well.

Review
#1708802 Review #1708802 is a subjective opinion of poster.
Product
Steak N Shake Sandwich
Pros
  • I love the food and customer
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
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1.0
Details
Offer customers something for waiting that long. - Steak N Shake review
Waited in drive thru for 30 mins. They had us pull up and wait for our food and shakes. I spent 20 some dollars and didnt even get all my food, our shakes barely had any butterfinger and reese cup candy in them no cherry's missing my cups of cheese fries were cold. No...
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3 comments
Anonymous
#1790998

Steak and Shake needs to learn how to treat it's customers with the dignity and respect that they deserve.

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Review
#1726239 Review #1726239 is a subjective opinion of poster.
Service
Steak N Shake Drive-through
Pros
  • Great tasting when prepard right and milkshakes
Cons
  • Poor drive through service on multiple occassions
  • Slow always missing something cold rude employees
Reason of review
Bad quality
Loss
$20
Preferred solution
Would like a refund or gift card or allow another whole order for free.
Tags
  • Incompleted Order
  • Waited 30 Min In Drive Thru

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Compliment worker | Steak N Shake review

1.3
Details
Compliment worker - Steak N Shake review
The cashier made me feel like discrimination , I want to cancel my orders but she said I have to call the Head cooperated ! I want my refund! Thank you!
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Review
#1757642 Review #1757642 is a subjective opinion of poster.
Service
Steak N Shake Cashier
Reason of review
Poor customer service
Loss
$11
Preferred solution
Full refund

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Don't let Darius Wright wait on you ! | Steak N Shake review

1.0
Details
Don't let Darius Wright wait on you ! - Steak N Shake review
He used my gift card for an employee meal and mine . I only got half my order . He works at Lakeside Circle location .
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Review
#1755689 Review #1755689 is a subjective opinion of poster.
Service
Steak N Shake Cashier
Cons
  • Bad service
  • Rude staff
Reason of review
Bad Food . Bad Charge
Loss
$589
Preferred solution
Full refund
Tags
  • Worthless employees
  • Uncaring Workers
1.0
Details
Just saw a video of a Steak N Shake employee REFUSING to serve a Trump supporter....... I am sure you will receive many complaints. You can add my name to those that will NEVER step foot into another one of your restaurants again. I live 3 miles from the one I frequent...
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26 comments
Anonymous
#1693164

You liberal idiots are as stupid as a rock.

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Review
#1397730 Review #1397730 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
FIRE the one that refused service to a Trump Supporter, NOTHING LESS

I would never eat at Steak ‘n Shake in Brandon Florida | Steak N Shake review

1.0
Details
I would never eat at Steak ‘n Shake in Brandon Florida - Steak N Shake review
I would never eat at Steak ‘n Shake in Brandon Florida - Steak N Shake review
I would never eat at Steak ‘n Shake in Brandon Florida - Steak N Shake review
I had the worse service Ive ever had in my life, took 30 minutes to get our drinks and thst was after we complained to the manager. And it was another waitress had to bring it to our table. Original waitress refused to bring us our food or drinks since we complained to the manager. Also called and complained still havent heard anything back from corporate either. Manager said he dont make the schedule so we could wait. Also place was discussing dirty
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Review
#1745020 Review #1745020 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
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Don't go throught the drive thru. | Steak N Shake review from Cleveland, Ohio

Don't go throught the drive thru. - Steak N Shake review
Don't go throught the drive thru. - Steak N Shake review
I waited for over 30 minutes in the drive thru waiting for my shake. There were 2 people in front of me waiting also. The guy in the car came out to talk to me. They only ordered a shake also. The car in front of them were with them as well and only ordered a shake and fries. The time on the recipe is not the time I placed the order. It is time I was finally able to pay for my order.
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Review
#1747190 Review #1747190 is a subjective opinion of poster.
Service
Steak N Shake Customer Care

Outside very messy! | Steak N Shake review from Peoria, Illinois

3.4
Details
Went to East Peoria, IL location with out of town friends. What a mess outside. Drink cups and a beer bottle from a different bar/restaurant. Had to have been there from previous night. I asked waitress to mention this to manager. After eating, the mess was still out there. This was a poor vision for a restaurant.
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Featured
Review
#1608243 Review #1608243 is a subjective opinion of poster.
Service
Steak N Shake Sanitary Conditions
Reason of review
Bad quality

Contact Steak N Shake Customer Service

Website:
Mailing Address:
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
All Steak N Shake Contacts

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Latest Question

Steak N Shake Questions
1.1
Details
Filing a Discrimination complaint - Steak N Shake review
On January 19, 2020, my family decided to eat at Steak N 'Shake in Kissimmee Fl, to our surprise upon arriving at the establishment and entering to be assigned a seat, when the employee asked how many we were, we informed her that 7 people, at to inform him that 1 of...
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1 comment
Anonymous
#1813877

i didnt think they could legally refuse service because of that? i would check with a lawyer for sure. that is so wrong.

Featured
Review
#1767522 Review #1767522 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Cons
  • Unfriendly staff attitude
Reason of review
Descrimination Disability Person
Preferred solution
Let the company propose a solution
Tags
  • Disgusting Experience