food service order manager steak shake customer drive drive thru location
4.4
Details

Update by user Oct 05, 2018

I was given a replacement gift card by S&S customer service.

Update by user Oct 05, 2018

After contacting Steak & Shake by email and waiting for a week, I was given a replacement gift card for the full amount that was hacked from my egiftcard. Thanks S&S for helping me out. They do have good...

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Resolved
Review
#1347623 Review #1347623 is a subjective opinion of poster.
Product
Steak N Shake Gift Card
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
1.7
Details

Update by user Feb 09, 2018

It wasn't, I just have more important things in my life. However when this company fails and it will, I will be there with popcorn to watch it burn.

Update by user Feb 06, 2018

Still no word from the establishment, but a few have spoke there minds and apparently I'm in the wrong. I suppose if I...

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16 comments
Anonymous
#1430712

Isn’t this still America? I’m not seeing in your tale any discrimination just you think they are.

By your own admission they have done nothing directly to discriminate against you and it’s what you think is happening. Any proof other then your suppositions? If not it must be so nice to stomp on their rights just because you think you are being discriminated against. Where’s your proof of any wrongdoing on their part.

A video or picture of you being discriminated against would lend credibility to your claims.

It’s awful easy for people like you to say you were a victim when there is no crime. Easy to sit back and attack another’s rights and livelihood on the web.

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Resolved
Review
#1182632 Review #1182632 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Pros
  • Quality of the food
Reason of review
Ignorance and prejudice
Preferred solution
Let the company propose a solution
Tags
  • Negative Attitude
  • Transhate
4.0
Details
We have three people in our family with birthdays within two weeks, so Grandma and Grandpa always take us all out for a combined birthday dinner. We arrived at the restaurant at 4:30 and put our name in for a table of eight. They told us that it would be a half an hour...
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1 comment
Anonymous
#1310881

You went to Steak 'n Shake to celebrates someone's birthday. Let's talk about how you treat your family on special days by taking them to such a *** place

Resolved
Review
#1028616 Review #1028616 is a subjective opinion of poster.
Service
Steak N Shake Customer Care
Pros
  • We went elsewhere to eat
Cons
  • Manager then pretty much told us we were not telling the truth
  • Manager could not grasp what we were complaining about
  • Poor treatment from staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Uncaring Workers
  • Rude Manager Poor Workers
  • Service Unsatisfactory

Resolved: STEAK 'N SHAKE MILLERSVILLE MARYLAND | Steak N Shake review

THEY SUCK I have been waiting in line for two hours for my food. Not only that but the managers are yelling at their employees. How can you possibly run a business like that? From what I could tell it didn't seem employee friendly. It's ridiculous. If they are yelling at their employees, why wouldn't they yell at me the customer? And what makes it worse is that, the drive thru is stretching all the way down veterans highway this is just bad planning. So now people have to enter through the exit sign. I can't believe that they haven't been shut down yet. I don't think I'll ever come back again. The food was a bit cold, and the milkshake was warm, not to mention it was freezing in there. It felt like a refrigerator. It has really bad air circulation, they should really work on that. My daughter was hungry, and I was surely disappointed. It almost feels as if they don't care about the customers, and all they care about is the income. I asked a manager from assistance and basically tried to rush out the door. They were rude and disrespectful.
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1 comment
Anonymous
#1006273

IF you had really waited for two hours for your food, and didn't leave you are dumb as a box of rocks. I think you made your whole complaint up.

IF people are actually entering through the exit area, that could be part of the problem with the drive through area. I used to work in a fast food place and there were times that the drive up line ran from the intercom, through the parking lot and out onto the street for three blocks.

This was one of the busiest streets in the city. Quit whining and grow up.

Resolved
Review
#664300 Review #664300 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Steak N Shake Customer Service

Website:
Mailing Address:
107 S. PENNSYLVANIA STREET, SUITE 400
INDIANAPOLIS, IN 46204
USA
Phone:
(877) 785-6745
All Steak N Shake Contacts

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