Latest review first
Steak N Shake in Snellville, Georgia - Bad service cheated on order
Ordered 4$ meal, girl had terrible attitude, got home no cookies.order # 120892 11: 58 am Jan 06 . Will not trade there again!
Steak N Shake in Saint Louis, Missouri - Worst restaurant experience ever
Online order took over 20 minutes past the promised pickup time. Filthy conditions with rude, arrogant employees who don’t care about customers AT ALL. Expect to enforce the “don’t cross this server line” rule. The man who crossed this BS line? 85 years old with a walker. Trying to get his order corrected. My order sat on the counter for 15 minutes while fries were “cooking”. Shakes were brought out first and were completely melted. Burgers were ice cold and incorrect. The amount of errors is to long to list.
After I wrote the complaint they call me I explained to them what happened they send me an email telling me did the matter was being sent to the manager of the store after that I never heard from them again this is what happened my husband went to take my grandchildren...Read more
Steak N Shake - Guest Inconvience
I am currently at Hobart Facility and the manager and server told my party we could not sit in a big booth and separated us into tables because they didnt want to walk further from the kitchen. They said it was a steak and shake rule and I even requested to be seated elsewhere and they still denied the request. I don’t think I will ever eat here again because I wasn’t treated like a guest. Please resolve this issue. Thank you
Steak N Shake in Livonia, Michigan - Closed when saying 24 hours
Closed when saying 24 hours. Drove 39 minutes for this ***
Very poorly managed while giving excuses for the slow service. Employee was very polite as I was becoming increasingly upset. When I repeatedly asked for a manager who had ten excuses for a 36 min wait, when I finally spoke with her!! She told me she only had two...Read more
Steak N Shake in Cleveland, Ohio - Inappropriate employee behavior
A person not in uniform walked to the back and made milkshakes for her friends without them having to pay. The place is super busy. I spoke with the manager and he did nothing about it. He let her keep going back there and making shakes for her friends during a rush. I think that's completely inappropriate
Steak N Shake in Indianapolis, Indiana - TERRIBLE SERVICE!!!!!
We went from the Steak ‘n Shake on Washington street indolent and we stood there 5 minutes and were not even acknowledged by waitresses that saw us standing. We left that Steak ‘n Shake and went to one on 25th street we were greeted and seated but sat 15 minutes till our order was taken by an uninterested employee then another waitress came and told us that she had to retake our order we have been here 40 minutes no food
Steak N Shake - You suck
Saw you turning away Trump customers. I hope your business dies a slow and agonizing death.
Steak N Shake in Richmond, Indiana - Steak and Shake do some cleanliness reports!!!
My husband and I went to Richmond, IN, steak and shake for breakfast this morning. The wall area between booths was all smeared, the booth acrossed from us had all kinds of trash under the seating area,the front door glass looked like someone has spilled milkshake all down it, the ladies restroom was absolutely disguesting. There were only 4 tables with customers at the time and employees standing around talking. I will not go back there again until they get the place cleaned up.
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