I placed an order as a walk in customer. The total of my bill was 3.21 but my debit card was charged 9.31!
Its not the small dollar amount error that REALLY pissed me off, it was the fact that it caused my account to go negative charging me a 35$ overdraft fee. I tried contactng steak and shake and felt they were trying to blame it on me saying they do not have the power to change the amount on a debit or credit card used for payment. I had to contact my bank to investgate it. Although after investigation i was credited the 6.10$ difference and the 35$ fee was reersed, i never got a follow up apology from steak and shake or any compensation for the inconveniene and trouble i went through.
Not even free coupons ir anything to even attempt to get me back as a return customer.
Very very poor service. I expect SOMETHING!
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Problems with payment.