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3.4
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This is my third time going to this particular steak and shake and my order being incorrect, I love steak and shake but this store is terrible, when I go through the drive through she says “what you want” then I pay for extra ranch and got no ranch at all , the last time I asked for bacon and did not get bacon and had to go back for a new sandwich. Tonight I called and made them aware that this was not the first time something was wrong and how my order was messed up the manager had a attitude with me and she only said “ok” and hung up.

If she was busy and had to get back to me she could of said that and I would of understood but it was obvious she did not care about my poor experience.

Not only was my order messed up but I also had a hole in the bottom of my lemonade. The managers name was jonae

Review about: Steak N Shake Manager.

Reason of review: Poor customer service.

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