Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Quality of Food

This is my third time going to this particular steak and shake and my order being incorrect, I love steak and shake but this store is terrible, when I go through the drive through she says “what you want” then I pay for extra ranch and got no ranch at all , the last time I asked for bacon and did not get bacon and had to go back for a new sandwich. Tonight I called and made them aware that this was not the first time something was wrong and how my order was messed up the manager had a attitude with me and she only said “ok” and hung up.

If she was busy and had to get back to me she could of said that and I would of understood but it was obvious she did not care about my poor experience.

Not only was my order messed up but I also had a hole in the bottom of my lemonade. The managers name was jonae

Product or Service Mentioned: Steak N Shake Manager.

Reason of review: Poor customer service.

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