I like to give any place the benefit of doubt but this is the third time I have been to Steak And Shake in the last 2 months and it don't get any better in fact I think it gets worse. We had to wait forever to be seated then it was 15 minutes before someone came to get our order.
once we give our order it was another 25 minutes before our food came. There was another group there that had to get up and find a waitress to get their order . I heard the gentleman tell the waitress that they had been there 30 minutes and nobody had even took their drink order. I am in the service industry and have been the last 50 years and if I gave that kind of service I would have been fired a long time ago.
This was store # 325 in Hermitage Tennessee.
My Name is Jimmy Brinkley and my telephone number is 615-636-7675 if you would care to discuss although I think I have said all I needed to say. Thanks
Product or Service Mentioned: Steak N Shake Customer Care.
Reason of review: Poor customer service.