Steak N Shake Chicago, IllinoisComplaints and Reviews

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2.2 Based on 973 reviews
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  • Customers like
    • Food 15
    • Location 12
    • Price 9
  • Customers don't like
    • Service 30
    • Customer service 26
    • Slowness 15
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Me and my husband came in to have dinner it was the worst service we have ever had the waiter was smacking on gum our milk shakes came out 35 mins after our meal came and they were like water we spent 17 dollars on this meal i think something needs done we will not come back.

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Recently contracted Salmonella poisoning from the steak n shake in peoria,illinois by Grand Prairie....was recently contacted by maureen pegs ....she told me i was a liar and an *** and that there was no way i could prove it...one of tge rudest people ever...i will NEVER eat at any STEAK n shake location ever again

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I stopped at the S&S at 96th St. and Keystone Ave. In Indianapolis Indiana...for breakfast. I got sat down pretty quick. But then it took 15 minutes for the server to come over and take order. I placed my order finally and told the server I wanted eggs Over Easy.. I specifically said not over medium ..they taste like rubber when done too much to me. Well I finally after now 30 minutes got my food. It was like medium well .. not much yolk at all... Read more

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Steak N Shake at 2209 Oakton St in Evanston, IL. I have actually had good experiences at Steak N Shake up until today. I tried this new location and it seems like everything was just wrong, from the food to the service to everything. I waited too long for my food, people in the next booth who came in after we did got their food before we did. I found a little white piece of something in my burger. I will definitely be avoiding this location from... Read more

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Went to steak and shake on Sagamore Pkwy in Lafayette, in tonight for a milkshake. The woman on the speaker announced that would be a 25 minute wait. Forget it! Steak and SHAKE, what?

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What!? Breakfast not going to start till 6 am! I go in at 4 am for breakfast. Best breakfast in town. Have to be at work at 530 am. That really SUCKS!!

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LITERALLY WHAT THE HELCK WHY DID YOU TAKE AWAY THE OUSTER CRACKERS

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I drove over 8 miles just because my kids wanted Steak & Shake. We arrived around 9:30 PM so there were hardly any people in the restaurant and those that were were finishing up. So there should have been NO problems or issues with our order, which I made to go. I proceeded to order four meals and one hamburger. I paid and waited a bit longer than I would have thought for oh food. I finally received my order and left. Now I'm sure you all are... Read more

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I was told to hold at the drive thru while the worker Jon went outside to talk to his friend then forgot about me

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Upon arriving, we stood behind a couple to wait our turn in line. A group of young people came in behind us (all staring at their phones). They approached the couple in front of us to capture a Pokémon on the female's shoulder. Shortly thereafter, a staff member led the Pokémon party that was behind us to a table of their choice, completely ignoring those in front of us. We were very put off and left the restaurant to eat elsewhere. Read more

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